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Just started with Trendsi and so far I am very impressed with what they offer! this is a service that basically ANY boutique can make work for what you are looking for. Their customer service has been amazing so far, Allan just helped me in within minutes on a SATURDAY when I panicked over a mistake I made.
Hi, Shop Sass and Soul
Your kind review certainly made our day and we'll be sure to pass along the compliments to Allan. User experience is VERY important to us. Please contact us again for any questions, we are available 24/7! 💛
Angelo was super helpful as I had a lot of questions with my first online order. This is amazing and I'm super hopeful the products are as good as the support was!!
Hi, My Pampered Life Seattle
Thank you so much for such a great review! We work really hard to offer the best service so you can enjoy the fun parts of your business. And we agree Angelo is truly a gem to have on our team. Please don't hesitate to reach out again for any help needed.
I am new with Trendsi and am already loving it. Customer service is very fast and very helpful. Today I had the pleasure to chat with "Angelo" who was very kind and knowledgeable and was able to help me out.
Hi, Pure Alba Boutique
Your kind words certainly made our day! We always want to offer our users the best service and user experience. Feedback like this is what makes us continue to strive for ways to improve our services. Thank you!
Gretel was quick and prompt helping me with my questions about fulfilling orders from trendsi.
It threw me for a loop when clients couldn't check out with trendsi products..... I realized trendsi makes your default address their location for fulfillment. In doing so, you need to create a new shipping rate for your default address even though the items technically are not shipping from there.
This totally solved my problem and clients were able to check out.
Thanks! Problem solved
Hi GiGi Beach,
Thanks so much for your review we heard your feedback loud and clear. We will continue to improve our service to better support you and your fashion business. Just let us know if you have any questions or additional feedback.
Warning! Horrible I have had so many bad reviews on my page now because they say they fill the order and then cancel it on me without telling me or never send out the order. So people think I am scamming them. I talk to customer service but it doesn't help. I hate writing bad reviews but I am at my witts end. This is so unprofessional.
Hi LucyBo,
We are very sorry to hear of your experience and hope that you are satisfied with the resolution we provided. This is definitely not the great customer service and order experience that we pride ourselves on. Your business is important to us, so please continue to reach out to Customer Support with any other feedback or questions you may have.
The support is 5 star (Gretle, Mia, Lhirose, and Raymart) and have always had all the answers to my questions, and have helped out a TON.
Why not 5 stars? I think there needs to be adjustments to their collections (seeing new imported products before sending to Shopify on the Collections list), or the ability send a new collections from Trendsi to Shopify, and the collection is created in Shopify
Hello, Scarlet Avenue
Thank you for your valuable feedback! We greatly appreciate your kind words about our support team (Gretle, Mia, Lhirose, and Raymart). We're thrilled to hear that they've been able to provide excellent assistance and have been a great help to you.
We also value your suggestions for improvements in our collections process. Your feedback is vital in helping us enhance our services and make the necessary adjustments. We will certainly take your ideas into consideration and work towards implementing them to improve your experience.
If you have any further suggestions or questions, please don't hesitate to reach out. We're here to assist you and make sure you have the best experience possible. Thank you again for your feedback and for being a part of our community!
Great customer support, Lorie was there to help me out today, very helpful, very knowledgeable. I just came around to check out the website, but the awesome customer support made me want to give Trendsi a try.
Thanks Lorie for your help and support
Hello Petals n PJs
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer support, and Lorie was able to assist you effectively. We strive to provide excellent service to all our customers, and we're glad it inspired you to give Trendsi a try. If you have any more questions or need further support, feel free to reach out. We look forward to serving you! Thanks again for your kind words!
I had a query regarding sellers permits. Just "shout out" to Angelo for helping me so efficiently and clarifying my questions.
Hi, 3 FOLD
Thank you for your kind words, we will make sure to pass along the compliments to Angelo, and don't hesitate to reach out again should you have any questions or concerns. We're here for you 24/7 💕
I am just getting started with Trendsi but Raymart was super helpful with some questions I had and response time was great. I have high hopes for success with Trendsi!
Hi Shop June Skye,
Thank you so much for the review! We will do our best to keep supporting your business growth. Please don't hesitate to reach out with questions and feedback.
I really like the clothing and at a good price. The support from Allan was really good and was able to help me with the process. Allan was quick, nice, and helpful.
Hi, Lyla's World
Thank you so much for the review. Please continue to reach out to us if you have more questions or need help. We are here for you 24/7!