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When I tell you they are THERE to help 24/7, I'm not exaggerating... it's 11pm and poor Gretle has been helping me with my ridiculous questions for who knows how long! I highly recommend Trendsi and I think Gretle needs a raise
Hello Geo Stellita Designs,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Gretle. We'll make sure to pass along your feedback, and we're here for any more questions you may have, no matter the time!
Lee was amazing! She was extremely helpful and resolved our issue quickly.
Hello Zen Lily Boutique,
Thrilled to hear that, and thanks a bunch for sharing your experience! We're lucky to have Lee on our team. If you ever need assistance again, we're here for you! 🚀✨
Trendsi has been a great option for me as a brand new online boutique. Their system syncs perfectly with my Shopify store and their customer service is excellent! Gretle, Angelo, and Erika are three of their customer service reps and all three were extremely helpful with questions and resolving a small issue. I also love that I can filter by where the products are coming from, so I can avoid overseas shipping / longer ship times. Some issues with overseas quality and availability, but Trendsi catches it before the products are shipped. I appreciate their attentiveness!
Hi Pixie Petal Boutique,
Wow! We're thrilled to hear about your fantastic experience with Trendsi, and we're honored to be a part of your online boutique journey. It's awesome to know that our team, especially Gretle, Angelo, and Erika, could assist you effectively. We're committed to making sure your business runs smoothly, and we're glad to hear that our syncing system with Shopify and product filtering options are making a difference. Thanks for being part of the Trendsi family! 🚀💪
I am delighted to share my recent experience with the support I received from Trendsi - a truly exceptional encounter that exceeded my highest expectations.
I reached out to Trendsi support team and the responsiveness of their support team was simply remarkable.
Specially, Anya understood my situation and responded promptly. What truly stood out was the expertise of the Anya and her timely response helped me to take my decisions.
Thank you Anya !!
Hello PRAYANS,
Thank you for sharing your wonderful experience with Trendsi support! We're thrilled to hear that Anya provided you with exceptional assistance and that her expertise and prompt responses exceeded your expectations. We'll make sure to pass on your appreciation to Anya. If you ever need further assistance, don't hesitate to reach out. Have a great day! ❤️
So far Trendsi has been AMAZING. I have spoken to several reps at this company and all have been wonderful, especially Raymart. The helpful tips and suggestions to better my experience has made all the difference. I haven't had to wait more than 30 min for an email reply yet. This kind of customer service is unheard of in today's world. They deserve 5 Stars across the board in all areas, especially syncing to my Shopify account. It is the easiest process out of all the other dropshippers I have used. I do hope in the near future they add more product's to their accessory area as well as SHOES! Not much of a selection on either and that would be a major plus for my business because I like to stick with 1 company instead of going with several people. I cannot wait to see how far I go in the online boutique industry using Trendsi.
Hello Happily Ever Atchison Shop Co.,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Trendsi and the exceptional service provided by our team, especially Raymart. We're constantly working to improve and expand our product offerings, so your feedback about accessories and shoes is greatly appreciated. We're excited to continue supporting your online boutique business and can't wait to see your success with Trendsi. If you have any further suggestions or questions, feel free to reach out. Thank you for being a valued part of our community! ❤️
CHECK OUT THEIR RECENT 1 STAR REVIEWS TOO. THE RECENT ONES SHOW, SOMETHING IS UP WITH SHIPPING AND CUSTOMER SERVICE.
My experience with Trendsi as a drop shipper has been frustrating and disappointing. Their customer service was much better prior to October but still had issues, but now it's nothing short of terrible. If you plan to order more than 2 items for your business, be prepared for incompetence. Their shipping and customer service are concerning, with powerless representatives who offer apologies but no real solutions. The support cycle is endless – you report an issue, they promise a response, then close the chat or email without resolution. Communication is a constant struggle, with no real answers.
In my recent order, I was even lied to, and some items were canceled because they were out of stock. But in my store, they were fully in stock. When I inquired, I was told that they didn't pass inspection, but instead of offering alternatives, they suggested reordering. However, this only led to further delays and complications. My order, placed on October 18, 2023, has not been fully received, refunds are pending, and my order is now considered lost. Escalation promises have gone unanswered for more than 48 hours.
If you're considering Trendsi as a dropshipper, think twice. While they have positive reviews, my experience suggests otherwise. Look for a more reliable and accountable option, as I regret keeping them right before the holidays.
Hi Le Shop,
We sincerely appreciate you taking the time to share your recent experience with us, and we want to extend our apologies for the unpleasant customer service you received. At Trendsi, we value every customer, and it's clear that we fell short of our commitment to provide top-notch service in this instance.
We believe in complete transparency, even when we've made mistakes. Your feedback is a vital part of our continuous improvement process, and it helps us address areas in need of enhancement.
If you'd be willing to give us a second chance, we'd be more than happy to make it right - our team has reached out to you to address your concerns directly and work towards resolving the issues you encountered.
I had the pleasure of having Allan giving me step by step instructions for making sure my shopify store was set up and integrated properly with Trendsi. His knowledge was key. I really appreciated his help.
Hello McKinley K.,
Hi there! 🌟 Thanks a bunch for your awesome review! We're thrilled to hear that Allan could assist you step by step in getting your Shopify store all set up with Trendsi. Our team is dedicated to providing top-notch support, and it's fantastic to know that Allan's knowledge made a real difference for you. If you ever need more help or have questions, we're always here for you.
Great platform, makes selling easy and streamlined.
Love the trendsi support. I worked with Dave & Marry. Both were great in providing immediate support and clear directions. For all sellers out there, check out trendsi.
Hello zisk
We greatly appreciate your fantastic feedback! It's wonderful to hear that you're finding our platform user-friendly and efficient for selling. We're thrilled that our support, especially from Dave, has been helpful to you. Thank you for recommending Trendsi to fellow sellers. If you ever need assistance or have further insights, feel free to reach out. Your success matters to us!
Great selections! The support team is also so responsive and helpful! Shoutout to Czar for the prompt resolution and providing resources for me to resolve my shipping issue.
Hello Herban Mystic,
Thank you for your kind words! We're thrilled to hear you had a positive experience with our selections and support team. We'll make sure to pass on your shoutout to Czar. If you have any more questions or concerns, feel free to reach out.
Maria was fantastic today!! Once again trendsi customer service team is outstanding!! I couldn't do it without them!!
Hello ShannonsChiqueBoutique,
Thank you so much for your kind words! We're thrilled to hear that Maria and our customer service team were able to provide you with outstanding support. We're here to help anytime you need us! ❤️