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The service I have had so far has been great. I've talked to Chette, and Anya. Both were helpful. The only complaint I have it I'm still waiting on and update for an order I made in January. I got an email asking if they had the right address...which I have had multiple sample orders shipped to me at that address. They then said said it would be shipped, but it still says warehouse processing, and I haven't had any tracking sent to me. For the most part things are done quite efficiently, this has been my first major issue.
Hi Northern Phoenix Store Inc.,
Thank you for sharing your feedback, and we’re really glad to hear that you've had a positive experience with Chette and Anya. We’re truly sorry about the delay with your order and understand your frustration. We strive to provide timely updates, and we’d love to resolve this for you as quickly as possible. Could you kindly let us know how we can improve to make your experience a 5-star one? We appreciate your patience and any suggestions you might have!
I love how seamless it is to add fashionable and stylish pieces to my online store!
Yesterday, I worked with Lorena, and today, I had the pleasure of working with Charles to resolve an issue with my account. Strangely, my store was connected to another business, but Charles is now reaching out to the store owner to disconnect it, ensuring everything runs smoothly.
Additionally, Charles provided a clear answer to a question I couldn’t find on Trendsi’s website, which completely resolved my confusion.
I’m impressed with Trendsi’s quick and efficient support—so far, my experience has been great!
Hi Curvea,
Thank you so much for your amazing feedback! We're thrilled to hear that you've had a seamless experience adding stylish pieces to your store. It’s great to know that Lorena and Charles were able to assist you and resolve the issues with your account quickly. We’re really proud of our team and their commitment to providing efficient support. If you ever need anything else or have more questions, don’t hesitate to reach out. We're here to ensure your experience continues to be top-notch. Looking forward to working with you more!
I recently integrated TRENDI into my Shopify store, and it has been a game-changer! The app is easy to use, highly functional, and has significantly improved my store’s performance. I recently integrated TRENDI into my Shopify store, and it has been a game-changer! The app is easy to use, highly functional, and has significantly improved my store's performance.
I contacted TRENDI customer service; their help and response are always prompt.Lorie was very kind in answering my questions.
Hi PATTYG MODA LATINA,
Thank you so much for your kind words! We’re thrilled to hear that TRENDI has been a game-changer for your Shopify store and that it’s improving your store’s performance. It’s wonderful to know that the app has been easy to use and highly functional for you!
We’re always looking to improve and make the experience even better. If there’s anything specific you feel could take your experience to the next level, we’d love to hear your thoughts and make it a 5-star experience for you!
Thanks again for choosing TRENDI, and we look forward to continuing to support your success!
Just started with Trendsi. Their Help Guides are very clear and if any issues chat has always been readily available and resourceful. Today Lorena was a huge help. Hoping this relationship continues at this level of customer service.
Hi Lola's Lookbook,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that the Help Guides have been helpful and that Lorena was able to assist you effectively. We truly value your partnership and are committed to providing the best service possible.
If there’s anything else we can do to make your experience even better, please let us know. We’d love to turn your experience into a 5-star one and continue building a strong relationship with you!
Thanks again, and we look forward to supporting you moving forward!
I've only been using Trendsi for a short period, but the 24hr human customer service has been really helpful.
keep it up guys and I hope that there will be more items for men in the way of formal wear soon.
Hi Office Aristocrats,
Thank you so much for the kind words! We're thrilled to hear that our 24hr customer service has been helpful – we strive to make every interaction a positive one. We’re always working to improve, so we’d love to know what we can do to make your experience even better and turn it into a 5-star one! Also, your feedback on men's formal wear is really appreciated – we're constantly adding new items, so stay tuned for more updates!
This app offers a wide selection of clothing and accessories to suit all tastes and styles, and it's completely free to use. What impressed me the most was the prompt and helpful customer service. @Dave provided excellent technical support and quickly resolved the issues I encountered while connecting it to my Shopify store.I would definitely recommend this app
Hi Best Babies,
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you’re enjoying the wide selection of clothing and accessories, and that Dave was able to assist you so effectively with your Shopify setup. We truly appreciate your feedback and recommendation! 🙌
If there’s anything more we can do to make your experience even better or if you think there's room for improvement, we’d love to hear your thoughts. Our goal is to make your experience 5-star, and we’re always striving to improve!
Thank you again for choosing us, and we look forward to supporting your business as it grows!
Good Customer Service. Harold keep up the good work
Hi Dinazah,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service, and we’ll be sure to pass your feedback along to Harold.
We’re always striving to make every experience a 5-star one. If there’s anything more we can do to improve or anything else you'd suggest, we’d love to hear your thoughts!
As always saving the 5th star for the near future after I have fully worked with trendsi but as of now I had some challenges and through the lovely customer service of Lorie a huge shout out for her, your assistance is greatly appreciated and I see a bright future working with you!
Hi Ravish,
Thank you so much for your kind words and for recognizing Lorie’s efforts! We truly appreciate your patience and understanding as you navigate any challenges.
We’re committed to supporting you and ensuring your experience with Trendsi improves. I’m excited to hear that you see a bright future with us, and we’re here to help you every step of the way. If there’s anything specific you’d like assistance with, please don’t hesitate to reach out!
New shopify store owner and 1st time using the app so my experience is limited but Harold was helpful in answering my question
Hi, BeYoutiful Buttafly Boutique.
Thank you for your feedback! I’m thrilled to hear that Harold was able to help you. If you’re enjoying your experience so far, we’d love it if you could share a 5-star review highlighting what you found helpful. Your support means a lot!
I am a new online boutique owner (through Shopify) and just had my first customer/order! I dropship my orders at the moment and I had some concerns about shipping delays/processing times since my customer ordered items that all originated from overseas. I used TRENDSI's 24/7 customer service chat and Harold was extremely patient and helpful. He answered all of my questions and provided extra clarification with no problems. Ultimately, I was able to get the answers I needed and the interaction restored my comfortability with using TRENDSI.
I do hope that in the future that you will be able to pay extra to expedite Shopify/dropshipping orders. Currently, you can only expedite shipping for samples. However, having 24/7 customer service and being able to speak to an actual rep is amazing!
Thank you TRENDSI & Harold for all your help with my first order! ✨
Hi Artemis & Athena,
Thank you so much for your review! We're thrilled to hear that Harold was able to assist you effectively and that our 24/7 customer service brought you peace of mind. We appreciate your feedback on expediting orders and will definitely take it into consideration for the future. Congratulations on your first order, and here's to many more! ✨ Thank you for choosing TRENDSI and we will work hard to get that last star! :)