Trendsi: Fashion Dropshipping , 3.099 recensies
Verfijnen
-
Op beoordeling
CONS: I would love to give Trendsi a 5 star but I gave a 4 because they offer international shipping (outside of the USA) but don't offer returns/exchanges globally other than USA. That makes it challenging selling globally especially being based in Canada. I have spoken to Lee (customer service rep) about it and they said they are working on offering returns/exchanges globally. I hope this will happen soon because I don't want to switch suppliers and it will also improve business for both Trendsi and others. They also don't offer private labeling and custom packaging but they are in the works of it. Hope that doesn't take long as well.
Inventory sells out too quick. They don't have enough as a dropshipping company so i am always having to add new items everyday. It takes too long to add products in my Shopify platform as you'd have to add them individually but it is still fairly easy. Just a click and it's added. Hopefully they will add a system where multiple items can be chosen. Shipping time out of the USA is 2 to 3 weeks. PROS: Outstanding customer service. They are always there when I need them. I love the fact that they have a chat system on their website rather than texting me as other dropshippers do. Lee and Gretel have been very kind, patient and full of information. They provide clear photos, accurate product descriptions, sizing and material information. This is huge for me because it takes a lot of time to sort photos and write descriptions. They make it easy. I am very happy with this as other companies don't provide the right information and clear photos. Their website is very organized and easy to use. It is 100% user friendly. Trendsi is great for anyone starting out in the USA and only targeting USA. Once they start offering returns and exchanges globally, I will definitely rate them a 5 star. Everything else is great and I am happy to continue business with Trensdi.
Hi NEILA & CO.,
As a new company, we really appreciate your valuable feedback! A few things we want to clarify:
1. Since we are still in the beta testing phase of international shipping, we are unable to accept returns for those items until we have a solid system in place. We appreciate your understanding of this!
2. Private labeling is also in the beta testing phase and if you would like to apply, please fill out this form- https://bit.ly/3HU9irB
3. We are always restocking especially when it is a hot selling product and have new arrivals M-F. Restock notifications are coming VERY soon so you can easily keep track.
4. If you create Trendsi collections, you can first add products to a Trendsi collection and then add the entire collection to Shopify in bulk. This should save you a lot of time. For more info, please see this help article- https://help.trendsi.co/knowledge/add-products-and-set-pricing
Your time and feedback is greatly appreciated. Please don't hesitate to reach out to our support team should you have any more questions or concerns :)
Customer service....lee answered my question withing less than a minute. Very fast and straight to the point, very friendly and helpful!
Trendsi....Very Fast Shipping Times Compared To Other Suppliers
Great Veriety Of Items
Amazing And Friendly UI
Affordable And Resonable
9/10 So Far, Looking Forward To Doing Business With Them.
Hello, dreamfits-6c43
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far.
Please feel free to contact us for anything you need, we are always happy to help.
So far so good.
The installation and connection to Shopify didn't go as smooth as expected, because I work with Firefox. I had to do it from a chrome browser. Now it's connected and running. I hope I don't have further browser issues.
Lorie was of great help , and helped me sort it out.
Hi, Woman UP | Activewear
We are so happy to have you and glad we can help you grow your business! Our CS team is always here to assist you anytime you need it.
It's my first time using Trendsi and I'll be honest wasn't quite sure how it worked. I looked to chat with someone and TaDa there was someone available. I'm used to waiting hours to ask a simple question that hasn't been answered in FAQ. Lorie help me and she was nice and patient. So far so good!
Hi, House of Peech
Thank you for taking the time to leave us a review. We are super pleased that you loved the service and products that you received. We work hard to provide a great app for entrepreneurs, so this type of feedback makes us super happy. Please reach out again for any help needed!
I am thinking of adding them to my store, I just chatted with Maria she was great and very informative. I will definitely place an order and check out their quality.
Hi Diana Glamazon Boutique,
Thank you so much for the review and we welcome all feedback once you try our full service! Please don't hesitate to reach out again when you need help.
I contacted Customer Service because one of my customers received the incorrect item. Gretle was very helpful and friendly. I was advised that the issue would be handled within 24-48 hours. I would like to be back in a few days to say that it all worked out!
Hi Blooming Lotus Boutique LLC,
Thank you for your honest feedback! As a young company, we will encounter sharp turns and we will promise to be transparent and that includes when we messed up! We always use our user's experience as a motivation to be better and better as we continue to grow and we are so glad to have you with us as we do so!
If you need help or have questions, do reach out to our excellent customer support. We are here for you 24/7! 💛
I was just on with CS in the chat bubble! This is the second day i have been in the chat and they have been awesome. *Chette* was very helpful and patient with me as I tried to get a website issue resolved. Also Hannah over on FB has been awesome.
Hi, boutiqueonthecreek
We're glad that you found Chette helpful! We'll make sure to pass along the compliments and if you need help again in the future, please do not hesitate to reach out. We are available 24/7! 💛
I have not started using it yet but it seems great. A few things that would be even greater is a wider selection of accessories such as sunglasses, handbags, purses, etc. Also, some of us are already using other dropshipping apps which have return policies of 30 days so it's kind of hard to implement 7 days into our return policy as we already have it set to 30 days. Those are the only two things that I have observed so far, and hopefully, in the future, they can be implemented.
Hi TrendsGlow,
Thank you for your review! We are very grateful for your feedback, which we take seriously. We would like to address your specific points below:
1. We are actually in the process of sourcing for accessories, so stay tuned for that! Feel free to check back in on this in a few weeks.
2. We understand that integrating different return policies can be tricky. While we cannot offer a longer return period for now, there is a way we can help if you still want to offer your customers 30-day returns: you can return the item to us, and we will store it and ship it out for your next sale.
Thank you again for taking the time to give us feedback, and please don't hesitate to reach out if you have more questions of comments!
Their items are trendy, images are very professional and prices are reasonable. Customer service is very friendly and answers my questions clearly and promptly. I have not tried ordering from them as they don’t accept Paypal. I just wish they accept Paypal in the future.
Hi Kawaii Soul,
Thank you for your review! We are sorry that you cannot use Trendsi yet. We are working to add Paypal to Trendsi, and we hope to help you grow your sales soon. Stay tuned for this!
I had a question about Trensi and Raymart was quick to answer and give me the information I needed.
Hi, LakeAveCollection
Thanks for your review. It's our pleasure to help online boutique owners like you start and grow. We will always be your trusted partner and can't wait to help you score more sales.