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Angelo helped me understand shipping with products from overseas. I didn't know that weekends weren't counted in the processing time. Overseas orders take 3-4 days to process and at least ten days for the customer to receive the product.
Hi, Gio's Jewelry
Thank you so much for your review! We're so glad that you enjoy using Trendsi so far. Please feel free to contact us for anything you need, we are always happy to help.
Love this app. Customer service is outstanding. Gretle was amazing at assisting me with my issue. She was kind and knowledgeable.
Hi, Accessories in the City
Thanks so much for your review! We always want to offer our users the best service, so we are glad we were able to help! Feel free to reach out if you need anything.
5 MILLION STARS!
We love this app. The staff and support team is amazing. The products are UNBELIEVABLE and the shipping time is unreal. Highly Recommended! Thank you so much Trendsi. I wish all suppliers were this incredible!
Hi The Wild Calla,
Thanks for your review. It's our pleasure to help online boutique owner like you to start and grow. We will always be your trusted partner and can't wait to help you score more sales.
Items that have been delisted still show up as in stock making it very inconvenient & confusing for store owners when trying to upload their products. According to customers the quality is good & shipping is okay but I really wish they would remove the products they don't sell anymore from our stores like they do on the Trendsi website. Also on Trendsi's website, if you search for a specific item, the results will show pages of items that don't even match what you originally searched for which makes it harder for you to locate the item you intended to purchase or request a restock for. It's not a bad company to work with but there's still room for improvement.
Hello Travelista Fashionista,
Thank you for your feedback! We greatly appreciate your positive comments on product quality and shipping. 💙
Regarding the out-of-stock items, please ensure that the "Continue selling when out of stock" option is not selected in your Shopify store. Simply navigate to your Shopify admin, go to Products, and select the product's variant to ensure the "Track quantity" option is selected. By taking this step, out-of-stock items will not be available for sale in your store, allowing you to easily remove them. We are continually working to enhance the user experience, and your feedback about delisted items and search results is incredibly valuable. Be assured that we are actively addressing these issues to improve your overall experience. Stay tuned for updates, and thank you for being a part of the Trendsi community! ✨
I just added this app to my store. I had many questions and Gretle patiently answered each one of them. I give it a 4 star because I have not processed an order from the app. I do love the style selections and hope it will be a positive to my shop.
Update. It's been almost a year now and the app is great to find nice selection for my shop. Lorie was awesome today in trying to get tech support to see why the quantities wasn't downloading with the items. So far so good. The samples I ordered previously were on point as well. I appreciate the prompt customer service.
Hi VIZORRE FASHIONS AND DESIGNS,
Thank you for your honest review! This helps is greatly in making sure that we provide the best user experience and we hope we will hit that mark for you! If you need further help with anything, please feel welcomed to reach out to our awesome customer support again! You are much appreciated 💛
Anya did a great job! she answers all my questions accurately and timely
Hello The House of Sisssy
Thank you for your kind words! I'm glad to hear Anya could assist you so well. If you ever have more questions, don't hesitate to reach out. Have a fantastic day! ❤️
Angelo responded quickly and easily helped me resolve with my issue. Excellent customer service.
We tried every dropshipping apps and Trendsi is almost the only one fits our business. I contacted with Mia in the support team for some questions and obviously the team is enthusiastic and responsive.
Hi, FlashyBox
We are glad that you are enjoying our app and that our team was able to provide you with an excellent service. Please reach out to us again, we are available 24/7!
I am new to all of this so excited and terrified about it all, however I just did a text chat with Gretel and she was very helpful, she cleared up a few queries that I had all in just a couple of minutes.
Hello Wild AS Her Heart,
Thrilled to hear about your positive experience! Excitement and a touch of nerves are normal for newcomers. It's awesome that Gretel could swiftly address your queries and make you feel at ease. Here's to more smooth sailing on your journey with us!
Allan was really accommodating. She answered all my questions and gave me so much info. My Customer Experience with Trendsi is TOP!
Hi, MuteDoll
We are so happy to hear that a member of our CS team was able to provide great service. Our goal at Trendsi to not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!