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No tracking number available for more than 4 days. My Clients REQUEST IT and I dont know how to explain that a simple order take too time to create a simple tracking number... you have to UPDATE your system, just create from day 1 a tracking number, create a step by step process that my Client can follow... I am pretty upset
Hello Moda City Store
I sincerely apologize for the inconvenience and frustration you have experienced with the tracking number delay. I completely understand the importance of timely and transparent communication, and I share your concern.
Your feedback is invaluable, and I assure you that we take it seriously. I will personally escalate this issue to our development team to explore improvements in our system and streamline the process for creating tracking numbers.
Please feel free to reach out, and I'll do my best to address your concerns promptly.
Thank you for bringing this to our attention, and we appreciate your understanding.
Just signed on, but I am impressed with the quality of items provided, the detail in personalizing my invoice, and them being very helpful with all of my questions.
Hi, Mimosa Style & Co.
Thank you for taking the time to leave us a review. We are super pleased that you loved the service and products that you received. We work hard to provide a great app for entrepreneurs, so this type of feedback makes us super happy. Please reach out again for any help needed!
i got a wonderful customer experience from Lorie just today ... I like the service and I hope them all the best
Shout out to Lorie (:
Hi, Esht Store
Thank you for recognizing our Customer Support team member! We strive to provide the best service for all of our customers, so please don't hesitate to reach out again if you need more help.
I was chatting with Chette and she answered my questions quickly and thoroughly. I appreciated her assistance.
Hi, Exhale Boutique
Thank you for leaving us a review and we are so glad that you find our team helpful. Please continue to reach out for any help needed. We are available to assist you 24/7!
I hate trendsi had to change for the worst, I think I can speak for a lot of boutique owners when I say sayonara!
Hi Sunday Morning Boutique LLC,
We appreciate all feedback and take them very seriously, but were unable to find any account history or activity to give us a better understanding of your feedback. With that said, we would like to know the details which caused this review and will be contacting you via email to learn more. Thank you for your time!
I must say, from the moment I found Trendsi, I knew I was going to really enjoy this service and the level of dedication the support team would provide. I had several questions that I was looking for help on and opened up the Live Chat button on their website. I was instantly connected to an EXCELLENT customer support agent, Angelo! Angelo was excellent in supporting me with the various questions that I had and providing me with many resources and screenshots of examples for the questions that I was asking.
I then had additional questions that I opened a new chat and was again, instantly connected to another fantastic agent, Chette! The level of continued amazing customer service never stopped. Thank you so much for your great help Chette!
I HIGHLY RECOMMEND Trendsi! Overall, my experience in just the couples days of implementing Trendsi to my store has been an incredible experience! By far the best experience that I have had since implementing apps to my store.
Thank you for the excellent support Angelo! I will be sure to reach out to you again specifically for any additional support! :)
Hi My Daily Treat,
Thank you for your review. We are glad that you enjoy using Trendsi. Exceptional customer service is very important to us and we are glad Chette and Angelo were able to provide that to you. As your trusted partner, we will always be here to help, and can't wait to grow your fashion business together. Just let us know if you have any additional feedback or questions.
I love the real time product support. Angelo was awesome and gave me the info i needed right away!!
Hi, Chic Crab Boutique
Thanks for taking the time to share your thoughts with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please continue to reach out for any help needed!
I am not yet their customer but so far I can evaluate the customer service, Whitney was great helping me
Hi Vicky and Lucas,
We are so happy that Whitney was able to assist you with your questions. We can't wait for you to receive your first sample order. Please don't hesitate to reach out again if you need anything. We are available 24/7!
So far Anya, has helped a lot clearing up information and concerns and I look forward to seeing how the products are shipped and where this leads!
Hello BabyonBoard,
That's fantastic to hear! Anya is doing a great job addressing your questions and concerns. Exciting times ahead as you await the arrival of your products! 🌟🚚 Keep us posted on your experience!
I do like working with this app. unfortunately, the only thing I'm not very happy with is that this company is only for USA territory, most of my clients are from Europe and Asia.
but even like that, I love the customer service, they have answered me in minutes. hazel was marvelous with me, she answered all my questions and she answered them very clear.
this APP, recomendable.
Hi, liwei love fashion
Thank you for the review and welcome to Trendsi! We are so glad that our team was able to help you every step of the way and we'll make sure to pass along the compliments to Hazel! Please reach out to us anytime, we are available 24/7!