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Trendsi has great reps working for them. Russete Garcia helped me a ton with all of my questions. There was some things I needed clarification on and she kindly helped me understand everything and patiently worked with me. I was very satisfied with the service and would recommend Trendsi :)
Hello Be Your Own Compass,
Thanks a bunch for your awesome feedback! We're thrilled to hear that Russete Garcia provided top-notch assistance and made sure all your questions were answered. Your satisfaction means the world to us, and we truly appreciate your recommendation. Here's to more positive experiences with Trendsi! 🚀😊
I was initially hesitant to rely on dropshipping to fulfill my clothing boutique orders, but Trendsi has definitely allayed my fears! The speed of shipping has exceeded my expectations. More than that though, I have received immediate assistance, even after hours, from their helpful staff. For example, I had an order come through tonight (Saturday at 9:15pm). I emailed to fix an address issue and Gretle responded within minutes. Kudos to the entire staff! If you’re thinking of giving dropshipping a go, this is the app you need!
Hi Shop Mary Bee,
It's wonderful to hear that Trendsi has been able to address your concerns and provide you with a positive experience in your clothing boutique endeavors. Our fast shipping and attentive customer service, even outside of regular hours, is one of our top priorities to ensure customer satisfaction.
If you have any more questions or need further assistance, feel free to ask. Good luck with your clothing boutique, and I hope your business continues to thrive! ❤️
easy to use
Hi Hotigy,
Thanks! We're glad you found it easy to use! 🙌 If you have questions, our amazing customer support team is ready to assist 24/7!
Wonderful app with top notch customer support. Thank you so much Mia, for giving me clear understanding on how to set up the pricing rule.
Also, big thank you to Allan who has been walking me through every step of the process. So kind, patient and helpful.
Hello DebStella,
Thank you for your kind words! We're thrilled to hear that you're enjoying our app and receiving excellent customer support from Mia and Allan. If you have any more questions or need assistance, feel free to reach out. We're here to help! ❤️
Gretle was so helpful today when I was trying to find out information about a package. She was clear with her info and shew as also really nice. I have always had a good experience with Trendsi thus far.
Thank you Gretle.
Hello LambShop Studios,
Thank you for sharing your positive experience! We're thrilled to hear that Gretle provided you with such helpful and clear information. We're proud to have her on our team. We're looking forward to continue delivering great service for you. Thank you for choosing Trendsi! ❤️
I love Trendsi so much, they are helpful and the product is amazing. Lori from customer service was the best in helping me change an address on an order.
I recently was confused about an order I thought it was sent to the wrong address somehow but Chette from customer service was helpful in explaining the process. Thank you again Chette.
Hi FWSS,
It's wonderful to hear that you've had a positive experience with Trendsi and that our product has been amazing for you. It sounds like Lori from our customer service went above and beyond to assist you with changing the address on your order. Excellent customer service can truly make a difference in the overall shopping experience and this is one of our top priorities. If you have any more questions or need further assistance, feel free to ask! ❤️
I've been using Trendsi exclusively for over a year now. No complaints here. Customer service is always helpful. Mary especially! Whenever I have a question or need help, CS is quick to respond. Highly recommend!
Hello Jerry's Apparel
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're enjoying our drop shipping service and that we're meeting your expectations. Your success and satisfaction are our top priorities. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to support you every step of the way!
I've been using Trendsi for a couple of months. As a new seller, Trendsi has been exceedingly helpful to me. Their FAQ and guidelines are easy to follow. The tech support is phenomenal. Most recently Gretle helped me with a TikTok Integration question, and she was great to work with. She was patient with my questions and provided the guidance I needed in understandable terms. She was also friendly and efficient. Trendsi has been the best app I've used with Shopify.
Hello Beautiful Bluegrass Boutique,
Hey there! 🌟 Thanks a million for your awesome review! We're thrilled to hear that Trendsi has been a game-changer for you as a new seller. 🚀 Big shoutout to Gretle for her fantastic support— we're lucky to have her on the team! 🙌 We're always here for you, ready to make your Shopify experience the absolute best.
Thank you Anya for helping us patiently through the on-boarding process. Much Appreciated. One suggestion would be if Shipping Profiles in Shopify could be created automatically. Also, if Trendsi could publish a master list of product tags, it would be very helpful.
Hello chicstylecon
You're welcome! We're delighted that Anya could guide you patiently through the onboarding process. Your feedback is valued, and we appreciate your suggestions for improvement. We'll definitely consider your ideas, including the automatic creation of Shipping Profiles and the master list of product tags. If you have more insights or if there's anything else you'd like to share, please feel free to let us know. We're here to enhance your experience with Trendsi. Thank you for your support and valuable input!
I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.
Hello Body Shrink,
We sincerely apologize for the challenges you have encountered with Trendsi. Your feedback is invaluable to us, and we are dedicated to promptly addressing these issues. We recognize the impact on your business and are actively working to enhance our services.
Regarding the automatic cancellation of TikTok orders, we want to clarify that this decision was influenced by TikTok's strict shipping policy. We implemented the auto-cancellation for orders originating from our overseas warehouse due to the 5-10 business days shipping time, which did not align with TikTok's shipping policy. However, to provide a more efficient solution for your TikTok orders, we recommend exploring our "TikTok verified" category. This category complies with TikTok's shipping policy, offering faster shipping times. We highly encourage you to consider adding these verified items to your TikTok shop instead.
We appreciate your diligence in bringing these concerns to our attention. Moving forward, we are committed to improving communication, clarifying terms, and delivering better support. If you have specific issues you would like us to address or if you have further questions, please feel free to reach out. Thank you for your understanding and patience as we work towards resolving these matters. ❤️