Recensies (3.597)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 95% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
17 september 2024

New shopify store owner and 1st time using the app so my experience is limited but Harold was helpful in answering my question

BeYoutiful Buttafly Boutique
Verenigde Staten
3 maanden gebruiken de app
ShopSocial, Inc. heeft geantwoord 25 september 2024

Hi, BeYoutiful Buttafly Boutique.

Thank you for your feedback! I’m thrilled to hear that Harold was able to help you. If you’re enjoying your experience so far, we’d love it if you could share a 5-star review highlighting what you found helpful. Your support means a lot!

15 augustus 2024

Harold was very helpful resolving my issue. Good service

Diva Flair Creations
Verenigde Staten
3 maanden gebruiken de app
ShopSocial, Inc. heeft geantwoord 20 augustus 2024

Hello, Diva Flair Creations

Thank you for the kind words and for leaving a 4-star review! 🌟 We’re happy to hear that Harold was able to help resolve your issue. We’re always striving for excellence, so if there’s anything we could do to turn this into a 5-star experience, please let us know. Your feedback is really valuable to us!

17 oktober 2024

As always saving the 5th star for the near future after I have fully worked with trendsi but as of now I had some challenges and through the lovely customer service of Lorie a huge shout out for her, your assistance is greatly appreciated and I see a bright future working with you!

Ravish
Canada
7 dagen gebruiken de app
ShopSocial, Inc. heeft geantwoord 22 oktober 2024

Hi Ravish,

Thank you so much for your kind words and for recognizing Lorie’s efforts! We truly appreciate your patience and understanding as you navigate any challenges.

We’re committed to supporting you and ensuring your experience with Trendsi improves. I’m excited to hear that you see a bright future with us, and we’re here to help you every step of the way. If there’s anything specific you’d like assistance with, please don’t hesitate to reach out!

16 september 2024

I needed some Trendsi support today and Lorie did a great job walking me through what I needed to do. The problem was with the Shipping and Delivery setup and Lorie didn't miss a beat identifying what it was and how to fix it. I have been extremely happy with Trendsi support every time I needed help and would give Lorie 5 Gold Stars!

Lyla's Green Planet
Verenigde Staten
Ongeveer 20 uur gebruiken de app
ShopSocial, Inc. heeft geantwoord 18 september 2024

Hi Lyla's Green Planet,

Thank you so much for your fantastic feedback! We’re delighted to hear that Lorie was able to assist you effectively with your Shipping and Delivery setup. It’s wonderful to know you’ve had consistently positive experiences with our support team.

To help us continue improving, we’d love to know what it would take for you to give us that 5-star rating! Your insights are invaluable to us.

If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!

1 juli 2024

I am still feeling Trendsi out overall. Customer service is good overall. Charles was super helpful. I interacted with another agent, Harold last week and he wasnt the most helpful. Will update my review after more experience with the company.

TROVE
Verenigde Staten
6 maanden gebruiken de app
ShopSocial, Inc. heeft geantwoord 2 juli 2024

Hi TROVE,

Thanks for sharing your thoughts! We're glad Charles could assist you. We're committed to improving, so your feedback is valuable. Looking forward to showing you our best in the future!

20 augustus 2024

Customer support was excellent when I reached out for help. Lorie provided great assistance and addressed my concerns effectively.

The Globe Mart
India
Ongeveer 17 uur gebruiken de app
ShopSocial, Inc. heeft geantwoord 21 augustus 2024

Hello, The Globe Mart

Thank you for the kind words and the 4-star review! 🌟 We’re glad to hear that Lorie provided excellent support and effectively addressed your concerns. We’re always looking to improve, so if there’s anything we can do to make your experience a 5-star one, we’d love to hear your thoughts. Your feedback is valuable to us!

30 oktober 2024

Easy using

S&L ATHLETIC WEAR
Verenigde Staten
Ongeveer een uur gebruiken de app
ShopSocial, Inc. heeft geantwoord 1 november 2024

Hi S&L ATHLETIC WEAR,

Thank you for taking the time to leave us a review! We’re glad to hear you had a positive experience, but I’d love to know how we can make it even better and how we can make it a 5-star experience. Your feedback is invaluable to us.

If you have any specific suggestions or areas where you think we could improve, please feel free to share. We’re always looking to enhance our service and ensure our customers are completely satisfied.

Thanks again for your support!

8 juli 2024

I just finish chatting we "Lorie" of customer service. She was courteous, knowledgeable, patience and thorough. She answered all my questions and believe me, I had a lot of questions.

The app is very easy to use, and they have a great selection of products. The apps work well with the Shopify platform.

The Mega Vault
Verenigde Staten
20 dagen gebruiken de app
ShopSocial, Inc. heeft geantwoord 12 juli 2024

Hi,

Thank you so much for your kind words! We're thrilled you love the app and had a great experience with our customer service. Lorie is fantastic, and we're glad he could help you out quickly! 😊🚀

29 juni 2024

I am a new online boutique owner (through Shopify) and just had my first customer/order! I dropship my orders at the moment and I had some concerns about shipping delays/processing times since my customer ordered items that all originated from overseas. I used TRENDSI's 24/7 customer service chat and Harold was extremely patient and helpful. He answered all of my questions and provided extra clarification with no problems. Ultimately, I was able to get the answers I needed and the interaction restored my comfortability with using TRENDSI.

I do hope that in the future that you will be able to pay extra to expedite Shopify/dropshipping orders. Currently, you can only expedite shipping for samples. However, having 24/7 customer service and being able to speak to an actual rep is amazing!

Thank you TRENDSI & Harold for all your help with my first order! ✨

Artemis & Athena
Verenigde Staten
Ongeveer een maand gebruiken de app
ShopSocial, Inc. heeft geantwoord 2 juli 2024

Hi Artemis & Athena,

Thank you so much for your review! We're thrilled to hear that Harold was able to assist you effectively and that our 24/7 customer service brought you peace of mind. We appreciate your feedback on expediting orders and will definitely take it into consideration for the future. Congratulations on your first order, and here's to many more! ✨ Thank you for choosing TRENDSI and we will work hard to get that last star! :)

8 juni 2024

They communicate very well and always keep me informed of changes,

The Puchii Shop
Verenigde Staten
5 maanden gebruiken de app
ShopSocial, Inc. heeft geantwoord 12 juni 2024

Hello The Puchii Shop,

Thanks for the shoutout! We're all about that clear communication and keeping you in the loop! 🚀