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Despite launching in New Zealand and Australia, Trendsi didn't think of adding a product size chart in the metric system to their products, which means that you have to manually change every product page to add your own size chart. This is because the size charts are different for each product as they are based on the product measurements. Hopefully that will be fixed soon, as it will put off NZ and Oz businesses from using the app.
You would have thought Trendsi would add this feature before launching a business in those countries?
Anya, their customer service representative was lovely though and really helpful 10/10
Hi Egg Ventures,
First of all, we would like to thank you for your feedback. Our sincere apologies for any inconvenience. This is never the experience we want you to have. I will make sure to raise your concerns to our products Team and they will reach out to you as soon as possible.
It's great to hear that Anya was able to provide helpful support—she’s definitely one of our stars! We’re always looking for ways to make the experience better for our users, so I'd love to hear more about how we can make things smoother for you. Do you have any suggestions on what features or changes would make the product sizing process easier for you? Your input will help us prioritize improvements moving forward.
Thank you again for your patience, and I hope we can improve your experience soon!
Should you have any questions and suggestions, feel free to reach out to our wonderful support team, Kindly email us at support@trendsi.com .
Best Regards,
Chette
Trendsi Customer Support
trendsi.com | Your One-Stop Shop Supply Chain Solution
Love Trendsi and there clothes! also Harlod is an all star at supporting me and my business and ensuring any issues or questions I have are answered and taken care of
Hi TheeQueenBeesQloset,
Thank you so much for your kind words! We're thrilled to hear that you're loving Trendsi and our clothing selection. Harold truly is an all-star, and we're glad he could support you and your business. We're here for you whenever you need us!
I just started setting up my new website and have been using Trendsi to import items to my site. I had some questions and Chette really helped me answer all of my questions as a new customer. She was not in a rush and she explained everything in detail. This experience gave me more confidence using Trendsi dropship service.
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that Chette was able to assist you and that you found her guidance helpful. We're committed to providing excellent support, especially for new customers like you.
If you have any more questions or need further assistance as you set up your website, don’t hesitate to reach out. We're here to help you succeed!
Harold was exceptional (and fast to respond) and the problem with the store not connecting to the products was resolved and quickly with his great communication! I can only say that the support was very impressive and should I need anything in the future, I would not hesitate to ask!
Hi Lago Body,
Thank you so much for your kind words! I’m thrilled to hear that Harold provided you with exceptional support and resolved the issue quickly. We’re proud of our team, and it’s great to know their efforts made a positive impact on your experience.
If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help!
I love Trendsi! They have a great selection of fashionable clothing. This is my first time setting up a dropshipping store and have loved just how easy they've made the whole process.
Hi Flutter Heart Boutique,
Thank you so much for your kind words! We're thrilled that you're loving Trendsi and finding the process of setting up your dropshipping store so easy. We're here to make things smooth and fun for you every step of the way. Keep rocking your new store, and we're excited to see your success! 🌟👗
Anya, Dave, Charles and Ingrid are amazing!! The support they gave me was outstanding. They responded to all of my questions so quickly! And I had a lot of them! They gave me excellent customer service! They guided me on how to setup a few things so graciously and promptly. I’m so glad I picked Trendsi!! Thanks for all you do!!
You guys are amazing and so professional.
Hello Uncommon Purpose,
Thank you so much for the kind words! We’re thrilled to hear that Anya, Dave, Charles, and Ingrid were able to support you so well. We’re always here to help, and it’s awesome to know you had such a positive experience with us. Thanks for choosing Trendsi—we’re glad to have you with us! 🙌✨
This App is bar the best for drop shipping. Can't wait for more things to be added every week!
Hi,
Thank you for your feedback! I’m glad to hear that Joel provided quick and great customer service. We’re proud to have him on our team! If you need any further assistance, don’t hesitate to reach out.
full transparency, i just started using Trendsi today. However it's clear that they have a great selection and beautiful layout that's simple to use.. Also important, my first experiences with customer support went great thanks to Charles and than Lorie. Thanks for the swift replies and answers to my questions.
Hi Yazzi,
Thank you so much for your feedback! 🌟 We’re delighted to hear that you’re enjoying Trendsi’s selection and layout, and that your initial experience with our customer support team has been great.
Charles and Lorie will be thrilled to hear your kind words about their swift and helpful assistance. We’re committed to making sure you have a seamless experience with us, and it’s wonderful to know that we’re off to a good start.
If you have any more questions or need further assistance as you continue using Trendsi, please don’t hesitate to reach out. Thanks again for your support and for sharing your positive experience!
I am very happy with Trendsi. They have a lot of natural fiber clothing and the support help with Dave/Raymart and others is over the top great. Highly recommend!
Hi Captain's Charitable Treasure Trove,
Thank you for your amazing feedback! We’re thrilled to hear that you’re happy with our natural fiber clothing and that Dave, Raymart, and the team provided you with great support. Your recommendation means so much to us!
Harold was very polite and professional! He made me very comfortable during my very first sale tonight!
Hi ShopBJ,
Thank you for sharing your experience! I’m so glad to hear that Harold made you feel comfortable during your first sale. We strive to create a positive and supportive environment for our customers, and it’s wonderful to know he delivered on that.
If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Congratulations on your first sale!