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Today I have a couple questions about an order. Angelo was very informative and very kind , so far im so happy with trendsi Im just waiting for my first costumer order to be shipped.
Hi, dmchsales
We are happy that our Customer Support team member was able to assist you. Please don't hesitate to reach out again anytime.
Mary was very helpful in answering my questions regarding API integration with Trendsi for returns. Unfortunately Trendsi does not yet have this capability. Mary has also offered to take this suggestion to management which was also very helpful. We're looking to automate returns with a product such as Return Prime:Order Returns app. Thanks Mary.
Hi, Faustynes
We are so grateful for your feedback and glad that Mary assisted you with the gold standards we have set for our Customer Support team. Please continue to reach out if you need help! We are available 24/7 💛
I just installed the App. The products are very trendy and the prices are reasonable. I feel that this App can help my boutique get to the next level. Spice IT Up Boutique
Hi Spice IT Up Boutique,
Thank you very much for your review. We are here to help grow and take your fashion business to the next level. Let us know if you have any additional feedback or questions. We are always here to help.
Gretel was quick and prompt helping me with my questions about fulfilling orders from trendsi.
It threw me for a loop when clients couldn't check out with trendsi products..... I realized trendsi makes your default address their location for fulfillment. In doing so, you need to create a new shipping rate for your default address even though the items technically are not shipping from there.
This totally solved my problem and clients were able to check out.
Thanks! Problem solved
Hi GiGi Beach,
Thanks so much for your review we heard your feedback loud and clear. We will continue to improve our service to better support you and your fashion business. Just let us know if you have any questions or additional feedback.
I had a query regarding sellers permits. Just "shout out" to Angelo for helping me so efficiently and clarifying my questions.
Hi, 3 FOLD
Thank you for your kind words, we will make sure to pass along the compliments to Angelo, and don't hesitate to reach out again should you have any questions or concerns. We're here for you 24/7 💕
I ordered a sample in order to see how fast it would take to receive my order and to see the package and quality of products. For the most part, I'm pleased with the products. I did receive one item almost 4 days sooner than the others and packaging is not consistent. The first item came in a brown envelope and the others came in a pink envelope. I reached out via app to inquire about it and unfortunately there's no way to request a particular packaging but hopefully they will stick with white or brown. Audrey was helpful and professional in responding to my inquiry. She stated that pink was what's available for the month. Please stick with white or neutral color as to not clash with branding.
Hi Kovered Chic,
Thank you so much for your feedback. We want to let you know that every single request is considered at Trendsi and this feedback has been sent to the appropriate department. Please reach out to our customer support team if you have any other concerns or questions.
Nice app overall, easy to use, customer support is great, I had an issue I used the chat support and Lee helped me resolve it fast.
Hi Sindyana,
Thank you for your review. We are glad that you enjoy using Trendsi. As your trusted partner, we will always be here to help, and can't wait to grow your fashion business together. Just let us know if you have any additional feedback or questions.
So far, so good. All I can speak on is the customer service. It's awesome and I just go off the phone with Lorie and she was so very helpful.
I do like the fact that they have plus size, where most vendors do not.
Hi, ChicaButikii
We're glad that Lorie helped you and we'll make sure to pass along the compliments to put a smile on her face. Thank you so much for the review and we encourage you to reach out anytime you need help!
They have good products. The app is clear and synced with my store effortlessly. Can't wait for the updated version with new features!
Hi Full Style Living | Store,
Thank you so much for your review! We are glad that you like the products and integration of Trendsi. We are always trying to improve our app to better serve online sellers like you. If you have any features you would like to see on Trendsi, we would be delighted to hear about them. Please don't hesitate to reach out if you have other questions or feedback. We are always here to help.
Gretle is very knowledgable helped out the best way she knew how. very nice! she went above and beyond to help solve my mysteries.
Hi, A.B.M.S.SHOP
We are glad that Gretle was able to help you, Here in Trendsi, our priority is to make your experience seamless and stress-free. Please reach out anytime should there be any concerns! 💕