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I’m updating my review because the seller’s response is simply not true. My order has still not been shipped. I contacted customer support again, and they confirmed that they still do not have any shipping information or tracking available for my order. This is extremely frustrating.
I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped.
Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks.
A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely.
To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting.
I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience.
Hello BlakWardrob,
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and delay you’ve experienced with this order.
While your order was placed before the Lunar New Year holiday, the delay occurred because one of the items in your order was not yet available at the warehouse before the holiday closure. As a result, the processing time was extended further due to the Lunar New Year break, during which many of our warehouse and logistics partners temporarily close operations. Even after reopening, there can unfortunately be a backlog of orders that takes some time to clear.
We completely understand how disappointing it is to receive different updates while waiting, especially after being given an expected shipping date. That experience is not the level of service we aim to provide, particularly for a long-time customer like you. We truly appreciate your support over the past two years and regret that this situation has caused ongoing frustration.
Your feedback has been shared with our team for improvement and follow-through moving forward. We are also pleased to confirm that your pending orders has been shipped from our warehouse. We have reached out to you via email with more details on this.
Thank you again for your patience and for bringing this to our attention. We genuinely value your continued business and hope to provide a much smoother experience going forward.
Best regards,
Trendsi Team
They completely shutdown their shipping operation in February They gave a window of 2/12-2/24 of slow shipping but they actually stopped shipping as of 2/1. I have orders that are now over a month old that have no delivery status. This is unacceptable. Their customer service team seems to not care because it is not their problem. This is no way to run a business. You took orders/money from customers with no problems but cannot ship the products. I'm having to cancel orders for my customers and it is tarnishing my brand. I have also received no feedback on orders that are still in a warehouse processing status that are 3-4 weeks old. I'm now receiving chargebacks from my customers. I'm actively looking for new vendors because this is not ok.
Hello Beach Groove Swimwear
We’re truly sorry for the frustration and disruption this has caused you and your business. You’re absolutely right to expect clear communication and reliable fulfillment, and we understand how delays like this can impact your customers and your brand.
In February, our team from the overseas warehouse celebrated Lunar New Year. While we initially communicated a holiday window of February 12–24, order processing was affected earlier than anticipated. Orders placed in early February still needed to undergo our quality inspections, and due to high order volume, shipping was delayed more than expected.
That said, orders were never intentionally ignored or abandoned, and we sincerely apologize for the delays being longer than anticipated. Although our warehouse officially ended its Holiday on February 24, our fulfillment team has been actively preparing orders, including yours. Orders are being processed in the sequence they were received during the holiday period.
We would greatly appreciate the opportunity to review the specific orders you’re referring to and provide clear updates or solutions where possible. We will reach out to you via email, or you can also reach out to us directly at support@trendsi.com with your order numbers so we can escalate the matter with our fulfillment team.
Thank you for bringing this to our attention. We are actively working to stabilize operations and improve communication to ensure situations like this do not occur in the future. We truly appreciate your continued patience.
As a business owner, I find it extremely unprofessional that operations completely stopped due to a holiday without any backup team in place.
When you run a fulfillment partnership that other businesses depend on, you cannot simply “pause” processing and expect partners to absorb the losses. Orders were placed within the stated processing window, yet nothing was handled before the break — and no proactive communication was provided.
Not having a replacement team or contingency plan during a known holiday period shows a lack of operational responsibility. Businesses that rely on your service are actively spending money on ads and serving customers. Delays like this cause real financial damage.
Holidays are predictable. Proper staffing and workflow planning are part of running a serious operation.
I strongly suggest improvements in continuity planning, accountability, and proactive communication with partners
Mikah says:
Please rest assured that we will resume processing your order as soon as operations return to normal. We sincerely appreciate your patience and understanding.
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That's unprofessional. when someone goes to vacation, things should not be stopped another team should take over
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very bad answer to a partner who trust the partnership
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so this product never been processed!!! That;s crazy
Mikah
Mikah says:
We truly understand your frustration and sincerely apologize for the inconvenience this delay has caused. The Lunar New Year is a major holiday in our overseas regions, and unfortunately, many suppliers and couriers close during this period, which impacts order processing.
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I don't care about Lunar or Christmas . this business not joke!
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when the order will be sent then?
Mikah
Mikah says:
Processing will resume as soon as operations are back to normal after the holiday, and your order will be shipped as soon as possible. We sincerely appreciate your understanding during this period.
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Like when? I can't tell my client all this Dramma
Mikah
Mikah says:
We can't provide the exact time and date of shipment yet as this order will still be processed on February 23.
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As our team went on holiday starting February 12, but this order placed on the 8 so u lazy team has time to ship it. i'll just write this in review so other business owners know this fact
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so unrisponsible. can u let you manager call me? i need to change you guys. u causing me a lost
Mikah
Mikah says:
We understand how frustrating this has been. Just to reiterate, the order was placed on the 8th and we have a processing time of 3-4 business days before shipping the order which includes waiting for stocks to arrive from the suppliers. Unfortunately, due to the holiday, many suppliers closed earlier than expected.
Mikah says:
I can escalate your case to one of our supervisors, and they will get back to you via email.
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Thank u. I loose money in ads not to hear someone is in stupid vacation. I don't take vacation my self
Mikah
Mikah says:
Thank you for sharing your concerns. We truly understand how this delay has impacted your business, and we sincerely apologize for the inconvenience.
Mikah says:
Do you need help with anything else?
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sorry doesn't bring MONEY. NOT YOUR FAULT
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tHANK YOU
Hi Selvanelle,
Thank you for taking the time to share this detailed feedback. I sincerely appreciate you being direct about your experience.
You’re absolutely right — when businesses rely on us for fulfillment, operational continuity and proactive communication are not optional. We understand that pauses in processing impact advertising spend, customer relationships, and overall revenue. That responsibility is something we take seriously.
While holidays are scheduled, the way this was handled did not meet the standard we aim to provide to our partners. In particular, the lack of proactive communication and contingency planning is feedback we are taking to heart. We are currently reviewing our holiday coverage protocols, backup staffing plans, and partner notification systems to ensure this does not happen again.
I would truly value the opportunity to make this right. If you’re open to it, I’d appreciate learning more about the specific impact this had on your business so we can both address your immediate concerns and implement improvements that directly support partners like you.
Our goal is long-term partnership, and that means earning a 5-star experience — not expecting it.
What would have needed to happen differently for this to feel like a 5-star experience for you?
Thank you again for holding us accountable. We are committed to improving.
Misleading fashion partner. I always face an issue with Trendsi platform. They always mislead the sellers. Because of Trendsi, my business has been negatively impacted. Trendsi always misled us. I purchased the order within the given dates, and yet my purchase products are still affected by the Lunar New Year. There support provides silly or childish excuses. I have adjusted the funds and purchased the products so that customers receive their orders as soon as possible. Then, I found out that these orders are also affected. This is unacceptable.
Hi Harlan Forge,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must feel, especially when you’ve done everything possible to make sure your customers receive their orders on time. That dedication to your business is exactly what we value in our partners.
We want to clarify that holiday impacts like Lunar New Year can sometimes extend beyond standard purchasing dates due to supplier closures and logistics backlogs. That said, your experience with support and communication should never feel dismissive or unclear — and we take that seriously.
Your business matters to us, and we’d really appreciate the opportunity to review your specific orders and make this right. We will investigate further and provide a clear, detailed update to you through email.
We’re committed to improving and to supporting your success. Thank you for being part of Trendsi.
I am writing this review after paying for the service and spending multiple days attempting to make it usable in a real business environment.
The core problem is not learning curve, configuration, or user error. The core problem is that the platform is technically and operationally unprepared for the workflows it actively markets. Basic processes fail silently, critical limitations are not clearly disclosed, and the system forces users into manual workarounds that consume disproportionate time and labor.
In practice, this means lost working days, disrupted planning, and wasted human resources. What should be a routine operational setup turns into damage control. For a paid service, this is unacceptable.
The support experience reinforces this conclusion. Instead of technical problem-solving, the interaction is dominated by repetitive, surface-level questions and generic apologies. There is no visible technical ownership, no effective escalation, and no sense that the people responding have the authority or competence to resolve real issues. Repeatedly saying “we are sorry” does not compensate for lost time, broken workflows, or failed execution.
I want to be clear: I am not requesting a refund. The issue here is not money. The real cost is time already lost and operational momentum already damaged. That cost cannot be recovered retroactively.
From a professional standpoint, this creates a strong impression of a company that charges for a service it is not technically equipped to support at scale. The gap between marketing claims and real-world performance is significant, and it is the customer who pays that gap with time and labor.
This review reflects my honest experience as a paying user. Any negative perception resulting from this review is not emotional or exaggerated it is a direct consequence of how the product and support actually perform in practice.
Hi Hot Best Offers – Online Deals & Smart Shopping | OOX,
Thank you for taking the time to share such detailed and candid feedback. We sincerely regret the time and operational disruption you experienced while attempting to use our platform.
Your comments regarding workflow readiness, undisclosed limitations, and the gap between expected and actual functionality are taken very seriously. We understand that for a paid service, reliability and clarity are critical, and falling short in these areas can result in real business impact.
We also acknowledge your feedback about the support experience. Effective technical ownership and meaningful problem resolution are essential, and we recognize that this was not your experience. Your observations have been escalated internally and will be reviewed with our product and support leadership teams to identify where processes, communication, and escalation paths must improve.
We appreciate you clarifying that your concern is not about cost, but about lost time and momentum. That perspective is important, and your feedback will be used to help address the operational gaps you’ve described.
Thank you again for sharing your experience in such a professional and constructive manner. We value honest feedback like this, as it helps us identify areas that require immediate attention and improvement.
One of our team members contacted you to assist you further.
I am very sorry to have integrated TREDSI into my online store. I finally got my first sale and the item never arrived. I asked for information and after 10 days they told me that it was not possible to send me the item. I had to insist to have an answer, because on their part there is no real commitment. I am disappointed and sorry to have trusted this store, it is a pity that it has very good items but not at all good in what they do. And don't believe the 5-star reviews, they are paid reviews. It's a robbery!
Hi Edgy Jewelry,
Thank you so much for taking the time to share your feedback about your experience with Edgy Jewelry. We truly appreciate hearing your thoughts, and we’re glad to know we had the opportunity to assist you.
Our goal is always to provide a 5-star experience, and if there’s anything we can do to make your experience even better, we would love the chance to improve it. Your satisfaction means a great deal to us, and your feedback helps us continue to grow and serve you better.
If there’s anything we may have missed or any way we can elevate your experience, please feel free to let us know—we’re here to help! And if you feel we’ve earned it, we would be incredibly grateful for an updated 5-star review.
Thank you again for supporting Edgy Jewelry. We appreciate you!
Cada dia pior , suporte horrível, atendentes despreparados , ninguém fala nada , nota zero
Hello Heraki,
Thank you for your feedback. We're sorry to hear that your experience with the Trendsi app didn’t meet your expectations. Customer satisfaction is very important to us, and we’d appreciate the opportunity to resolve this for you. Please message us directly with your detailed concern, and we'll be glad to assist you.
very very worst tab more than seven days is completed still no order is not dispatching again and again telling dispatching within five days within five days but after five days also the order is not dispatching never use this application anymore please kindly never use this is a fake app doing the scam
Hi Rulvian,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this delay must be—especially after being told multiple times that the order would be dispatched within a specific timeframe. We sincerely apologize for the inconvenience and disappointment this has caused.
This is not the level of service we aim to provide, and we take your concerns very seriously. We want to assure you that we are not a scam, and we would really like the opportunity to review your order, understand what went wrong, and make things right for you.
Please share your order number with us so we can urgently investigate the status and provide you with a clear and accurate update. If the order can no longer be fulfilled within an acceptable timeframe, we are more than willing to discuss alternative solutions, including a refund if needed.
Most importantly, we’d like to know what we can do to turn this experience into a 5-star one for you. Your feedback matters to us, and we genuinely want the chance to regain your trust.
Thank you for bringing this to our attention. We hope you’ll allow us the opportunity to resolve this for you.
Updated review. I'm not sure what's going on at Trendsi, but things seem to have gone from bad to worse. Specifically, their shipping delays and lack of communication thereof. My last order took over a month to ship, and after I was told it was shipped, was then told not all of the order was shipped, and was being refunded for the piece that didn't ship (due to a quality issue, their generic reply). Their customer service only makes things worse. Why is it that I don't have shipping issues with the other 5 suppliers I use? I'll no longer be selling from Trenddi once I get their products removed from my store.
Hi THRIXINE,
Thank you for taking the time to share your honest feedback — we truly appreciate it.
We’re sorry to hear that the processing speed and shipping fees didn’t meet your expectations. Your comments are valuable, and we’re continuously working on improving our operations to provide a better experience for our partners.
If you don’t mind us asking, what could we have done differently to turn this into a 5-star experience for you? Your input would really help us identify specific areas where we can do better.
Thanks again for your support, and we hope to have another opportunity to serve you better next time.
It feels like they pay for good reviews. I sell handmade jewelry and I was very tired of making everything myself so I figured I'd give this a shot. Their products are ordered from AliExpress I know because I purchased jewelry making supplies from there some of their jewelry pieces I was able to find on AliExpress for a fraction of the cost.
To make matters worse I put in an order for 7 items the order was stuck on "processing" for 11 days and now I have a tracking number that says the package hasn't been received yet. This is an oversea shipment so I'm sure it's another 10 days or so before it arrives. Thank God these were samples for me because if they were for an actual customer I would have had to refund them and I would look bad. Also don't put your money in the wallet they have because if you change your mind there is no getting your money back. You have to use it on samples or you forfeit your money. Find their products on AliExpress and order it from there at least it arrives on time. I would rather go back to hurting my hands making jewelry than do this.
HI Extrinsic Beauty,
Thank you for taking the time to leave this detailed review. I’m truly sorry to hear about your experience—it’s clear that it didn’t meet your expectations, and I completely understand how frustrating that must have been, especially when you were looking for a reliable solution during a busy time.
Your concerns about shipping delays, product sourcing, and the wallet refund policy are absolutely valid, and I appreciate you bringing them to my attention. I never want any customer to feel misled or unsupported. While I do work with suppliers to help scale certain parts of the business, my goal has always been to balance quality, transparency, and affordability—and it’s clear we fell short in your case.
I would love the opportunity to make this right. If you're open to it, please reach out to me directly so we can either resolve the order issue, offer compensation, or find another way to turn this experience into something more positive.
Your feedback truly helps us grow, and I’d be grateful for the chance to improve things and hopefully earn your trust again—maybe even turn this into a 5-star experience in the future.
Thank you again for your honesty.
Chette
Trendsi Customer Support
trendsi.com | Your One-Stop Shop Supply Chain Solution