Trieve: AI Sales Associate

When we first demo'd this app for our store I was surprised that the voice interacting with my customers was of such a high quality. It was like I was answering their questions myself. There was a learning phase but the model was soon able to answer more complex questions and speak to customer needs. Every time we have tried an AI model for other aspects of our business, it has failed. What Federico and his team have built is on another level. I highly recommend this app for anyone looking for this type of feature on their site.

Trieve has had a real impact on how shoppers navigate our store - their AI chat guides product discovery in a way that feels natural, intuitive, and genuinely helpful.

From day one, their team has been incredibly responsive and proactive. They’ve acted like true partners, not just vendors - bringing ideas to the table, iterating fast, and helping us get real value quickly.

The tech lives up to the promise: personalized product suggestions, intelligent answers to shopper questions, and a smooth path from search to checkout. It adapts to our catalog, syncs with our brand voice, and reduces the load on our support team - all without requiring heavy setup on our end.

If you’re looking for an AI solution that’s both cutting-edge and easy to work with, Trieve is absolutely worth it.

This AI chat app has completely transformed how our customers interact with our products. The setup was incredibly smooth - literally just clicked install and it walked me through everything. What I love most is how it automatically generates relevant questions for each product. Instead of generic "what colors are available" questions, it actually understands our product catalog and creates contextual prompts. Our customers are asking more specific questions and staying engaged longer on product pages. The customizable prompts feature is brilliant - we can tailor the conversation starters to match our brand voice. Highly recommend for any store looking to boost customer interaction!

We're a larger operation and needed something that could handle our complex requirements. This app delivers on every front. The multi-theme support is essential for our staging/production workflow. The customizable AI prompts let us maintain brand consistency across all customer interactions. The automatic product indexing scales perfectly with our large catalog. Setup was professional and straightforward - exactly what you want when rolling out to a production environment. The team clearly has experience working with serious merchants. Excellent app that punches above its weight class.

Trieve stands out with how much you can tweak both the look and feel of the widgets and the brand’s voice in the responses. The color, placement, and even the copy style are editable so the chat fits seamlessly with our store branding. The global search widget being auto-styled but still customizable is the cherry on top. Our shoppers love engaging with it!

I'm not super technical but this app made me feel like a pro. Installation was one-click and the interface is intuitive. I love that I can customize the questions by simply typing them in separated by commas - no complex configuration needed. The product indexing happens automatically in the background. The visual customization options let me match our brand colors perfectly. Within 10 minutes we had a fully functional AI chat system that looks native to our store. Best investment we've made for customer service automation.

We installed this about a month ago and the customer feedback has been fantastic. People actually use the chat feature! The auto-generated questions are spot-on for our beauty products - asking about hair types, scents, and longevity instead of generic product questions. The global search component has also increased our site engagement. Customers can ask natural questions like """"is the sandalwood scent unisex?"""" and get helpful responses. It feels like having a knowledgeable sales associate on every product page. Easy 5 stars!

As a developer working with multiple themes, I was impressed by how thoughtfully this app handles different environments. The ability to select which theme to add widgets to is a lifesaver when you're managing complex store setups. The installation process is clean and the visual indicators (like the bright red default styling) make it super easy to see exactly where components are placed. The theme editor integration is seamless. This level of technical consideration shows the developers really understand merchant needs. Great for agencies managing multiple client stores!

Great support team. Very knowledgeable. Helped sort out technical issues with great attention to details.

very happy with the solution and support!