Recensies (58)

Algemene beoordeling
3,7
Cijfers per recensieniveau
  • 76% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 21% recensies zijn 1 sterren
7 november 2024

By far my most used Shopify Application.

The new Moby feature is great already despite being new. It's still got a few small bugs, but overall, it's probably the best feature I've seen for finding custom data I can't get on any other platform.

Custom reports are great for tracking key metrics are fantastic.

Sonar was a huge game changer for our international ads as well.

All around, this is an absolute key app for any business doing over $50k/month. If you're under that, I'd still get setup on the free plan to get started.

ZOX
Verenigde Staten
Meer dan 3 jaar gebruiken de app
7 november 2024

Triple Whale has been great for our company!

Keeping track of ad spends across many different platforms is a breeze.

I love how I can customize my dashboard to view whichever key metrics I prefer. Also, taking a deep dive into my data is super easy, very happy with it so far!

Scentify
Verenigde Staten
Bijna 3 jaar gebruiken de app
24 september 2024

Absolute garbage customer service. Takes days to get a small issue resolved. SO many bugs within their platform when setting up a new account. Do not recommend TripleWhale

SublimeSupps
Verenigde Staten
2 maanden gebruiken de app
Triple Whale heeft geantwoord 6 november 2024

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.

6 november 2024

Avoid!! They'll never issue a refund. Terrible customer service and they made it nearly impossible to cancel subscription

ETHNIK LIVING
Verenigde Staten
Meer dan een jaar gebruiken de app
12 september 2024

One of my friends had previously logged in to triple whale whilst using my laptop. A few days later I decided to also start using it. When I clicked the app link to install and open, I filled out all the normal information as you'd expect. The problem is, it connected my store to my friends and shockingly there is no way of removing the account and disconnecting it from my friends using any of the settings. I asked support, but got a few very patronising responses saying they can't be disconnected from each other but then again they also said that if that's what I wanted then I can never use the app again, very odd, offered zero actual help, very disappointed overall.

Saabuni
Verenigd Koninkrijk
5 dagen gebruiken de app
Triple Whale heeft geantwoord 6 november 2024

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.

8 juli 2024

TripleWhale is a game-changer if you're serious about scaling your business. Having used the app, I can say that it’s an essential tool for any eCommerce store owner. The Facebook dashboard alone doesn’t cut it. TripleWhale fills in the gaps with precise, actionable data that’s crucial for hitting your targets.

VitalSleep
Verenigde Staten
5 maanden gebruiken de app
23 oktober 2024

My Google ads account got banned because of installing this pixel. Don't use this tool. It doesn't work well

Diluu
Verenigd Koninkrijk
5 dagen gebruiken de app
Triple Whale heeft geantwoord 6 november 2024

Hi there, that shouldn't be the case! We'll reach out to troubleshoot with you. Please be on the lookout for an email from us!

6 juni 2024

Support is horrible and the app DOES NOT report correctly at all. It will mix ROAS and it does not calculate actual ship cost to customer paid cost correctly. There are so many things missing and errors in the code. I stopped paying a couple months ago and only use the free as a daily reminder on income and add spend. That' about all it's good for. I am switching to another company that is more accurate and provides clean data. When ever I have spoken to support they just blow you off and blame it on everyone but themselves.

Toltrazuril Shop
Verenigde Staten
7 maanden gebruiken de app
28 oktober 2024

worst app on Shopify!! can't even add my store or delete one of my previous stores....

Port-A-Fort SE
Zweden
16 minuten gebruiken de app
Triple Whale heeft geantwoord 6 november 2024

Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it; can you please submit a ticket here? https://www.triplewhale.com/contact We'll be on the lookout for it.

2 juli 2024

Absolute zero customer support, profit calucation is bugged out. Cant even make a ticket to speak to customer support.

coudle
Australië
Ongeveer 2 maanden gebruiken de app