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Do not recommend, beware of extremely high extra hidden costs.
App is working okay, but we had a uplift in sales for 2 months, which is why we were charged QUADRUPLE the amount we pay for our subscription PLUS the subscription fee. We did not get any notification that the orders will now cost something. Other Apps handle this differently which is why we will switch to an app that is more transparent. Also support did nothing, to compensate us, even though we upgraded to a higher plan.
Dear bamtoo store admin,
We have noticed that you have uninstalled our application, and we regard your departure as a significant loss. I would like to follow up on our previous efforts to resolve the unexpected extra charge, as we have not yet received a response.
Please note that our compensation offers remain available, and we would be pleased to discuss them with you at your convenience.
Regarding your feedback:
- "App is working okay."
–> We appreciate your positive comment and are committed to maintaining a high-quality user experience.
- "We did not get any notification about additional charges."
–> This information is displayed on the pricing plan, and we request your approval during the installation process. We acknowledge your feedback and are planning to implement additional notifications regarding quota changes to further enhance communication.
- "Support didn’t do anything to compensate us after upgrading."
–> We have made multiple attempts to address this concern, including reaching out to discuss the matter with our billing team.
We hope this provides clarification and encourages you to reconsider the overall value and quality of our app.
Sincerely,
Grace
TrueProfit Team
I had an amazing experience with this company! Their support service is top-notch—quick, professional, and incredibly helpful Thank u Vani. They went above and beyond to assist me, making the whole process smooth and stress-free. Highly recommend!
Hello R&M Kingdom store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
super efficient customer service. Really one of the few out there being actually competent and fast answering. Great experience with the UI so far. 10/10
Hello Avoa store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
Shira is an incredible asset to TP. I find these things complicated but with her assistance I had all the support i needed.
The team is patient and explains things well in detail and in a timely manor.
Much appreciated and I highly recommend Tru Profit as a product and a service.
Hello Glomisk store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Shiro
True Profit
its been a great app, my chat support agent Vani is amazing! Helped me get everything set up and was helpful with everything. Thanks Vani !
Hello WORLD PEACE STUDIOS store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
App works great, had an issue resolved in no time thanks to Vani from the support team!
Hello Bellerose Paris store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
True Profit
Support from these guys is very good. Precise and analytic problem solving while beeing in a meeting.
Also response time is max 5 mins and they supply you with every solution.
Lewis Le is the GOAT.
Hello Qonect store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Lewis
True Profit
Truly amazing app and support. Thank you!
Thanks to Durra, she helped me to set up a complex COGS setting, which saved my time.
Super!
Hello Nuora store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Durra
True Profit
Great system and very reactive support. I would highly recommend.
Hello British Grocery store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Durra
True Profit
This app is great. Durra from support really helped me breakdown the COGS process and it had a great result!
Hello novabery store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Durra
True Profit