Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
5 de janeiro de 2024

Better than competitors. Prompt support

Alpha Weebs
Estados Unidos
About 2 hours usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 9 de janeiro de 2024

Hello Alpha Weebs store admin,

Thanks for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Grace
True Profit

11 de setembro de 2023

Great and quick service. Integrates all costs into your dashboard.

Blendo.
Canadá
About 2 months usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 13 de setembro de 2023

Hi Blendo store admin,
Here is Windy from the TrueProfit team.

We are grateful to you on our heartfelt for taking the time to leave feedback for us, it really encourages us.

Our app goes beyond providing real-time net profit insights; it also offers the ability to track Revenue (UTM) and ROAS for each advertising platform. This empowers you to analyze the return on investment for every unit of advertising cost, allowing you to devise an effective marketing strategy tailored to each advertising channel.

Your satisfaction remains our utmost priority, and we are unwavering in our commitment to fulfilling your needs. Moving forward, we will continue to fine-tune and expand our app's features and functionality to not only meet but surpass your expectations.

If you have any further questions, please do not hesitate to reach out to us via our live chat, or email us at support@trueprofit.io

Best regards,
Windy
TrueProfit team

22 de novembro de 2023

Great service!

Cozy Cloud
Austrália
4 months usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 25 de novembro de 2023

Hi Cozy Cloud admin,
Your feedback is incredibly valuable to us. With the Bundling feature, you can effortlessly discover the best product combinations that appeal to your customers and increase your sales.

Once again, we genuinely appreciate your kind words and support. Your satisfaction is our utmost priority, and we will continue to enhance our app's features and functionality to ensure it meets and exceeds your expectations.

If you have any further questions, please do not hesitate to reach out to us via our live chat, or email us at support@trueprofit.io

Best regards,
Harper
True Profit

23 de julho de 2023

Johnson & Windy were both exceptionally helpful. They both answered my questions quickly and allowed me to solve the problem at hand while also giving me more knowledge on the platform. 10/10 customer support!

MyUtopianLyfe
Estados Unidos
3 months usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 25 de julho de 2023

Hi MyUtopianLyfe store admin,
Here is Windy from the TrueProfit team.

We are grateful to you on our heartfelt for taking the time to leave feedback for us, it really encourages us.

The COGS quantity break feature we've incorporated into the app is a result of our team's unwavering dedication. We understand the importance of precise COGS information, and this feature allows you to set it based on item quantity, enabling more accurate calculations.

Your satisfaction remains our utmost priority, and we are unwavering in our commitment to fulfilling your needs. Moving forward, we will continue to fine-tune and expand our app's features and functionality to not only meet but surpass your expectations.

If you have any further questions, please do not hesitate to reach out to us via our live chat, or email us at support@trueprofit.io

Best regards,
Windy
TrueProfit team

21 de agosto de 2023

Very bad experience with this app, customer service is not comprehensive at all. App is hard to set up. I don't recommend using this app at all. BeProfit is much Better.

Splendidae
França
2 months usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 22 de agosto de 2023

Hi, Splendidae store admin

Here is Harper from True Profit team. I hope this message finds you well. We appreciate your recent communication concerning your refund request and the experience you've encountered. We understand that your experience was rooted in a subscription refund request, and we'd like to clarify some aspects of the situation.

It's important to note that the negative experience you had was not due to any issues with our app, as you mentioned. Instead, it arose from the process of requesting a refund for a subscription that had been inadvertently overlooked for cancellation.

Our team is dedicated to ensuring the fair treatment of all users and protecting the integrity of our services. We must uphold the policies and processes in place, which may sometimes involve financial discussions and clarifications to address specific cases. We value the hard work and dedication that goes into the development of our services, and we strive to maintain fairness and consistency for all our users.
Hope to receive a response from you.

Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics

10 de novembro de 2023

Great Customer Service.....

Exotic Knife
Estados Unidos
4 months usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 13 de novembro de 2023

Hi Exotic Knife store admin,
Here is Grace from TrueProfit team. Thank you for leaving a review. The COGS quantity break feature we've incorporated into the app is a result of our team's unwavering dedication. We understand the importance of precise COGS information, and this feature allows you to set it based on item quantity, enabling more accurate calculations.

Your satisfaction remains our utmost priority, and we are unwavering in our commitment to fulfilling your needs. Moving forward, we will continue to fine-tune and expand our app's features and functionality to not only meet but surpass your expectations.

If you have any further questions, please do not hesitate to reach out to us via our live chat, or email us at support@trueprofit.io

Best regards,
Grace
True Profit

13 de setembro de 2023

if needed, the Customer Service makes everything work smoothly.

Vaneda Bruxelles
Bélgica
6 months usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 15 de setembro de 2023

Hi Vaneda Bruxelles store admin,
Here is Windy from the TrueProfit team.

Thank you for being a part of our journey towards excellence! We are truly humbled by your positive feedback and the time you've taken to share your experience with our app. Your words inspire us to keep pushing the boundaries of innovation and make our app even more powerful and user-friendly.

With the Product Analytics V2 feature, you can view the Ad spend, Costs, and Net profit for each product on Product Analytics V2. We believe this feature will be very helpful to you in building sales and marketing strategies.

If you have any further questions, please do not hesitate to reach out to us via our live chat, or email us at support@trueprofit.io

Best regards,
Windy
TrueProfit team

17 de novembro de 2023

Just tried the app, so far loving it, customer service is 10/10!

Effexxi
Estados Unidos
About 19 hours usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 20 de novembro de 2023

Hello Effexxi store admin,
Thanks for sharing your experience. We currently have an update on Product Analytics version 2, which provides you with more details on each product. Product Analytics will assist you in analyzing data on all your products to find out which are the most popular. The feature is accessible to users of our Advanced Plan and higher. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/product-analytics-overview-v2-1vpb6qk/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

14 de setembro de 2023

The app is so great and the customer service is so attentive regarding with my problem

Citrance
Emirados Árabes Unidos
Over 2 years usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 18 de setembro de 2023

Hello Citrance store admin,

Here is Harper from True Profit team. On behalf of the team, thank you so much for sharing your experience with our app and our support quality. We will keep developing more features to bring you more benefits while using True Profit app.

We currently have an update on Product Analytics version 2, which provides you with more details on each product. Product Analytics will assist you in analyzing data on all your products to find out which are the most popular. The feature is accessible to users of our Advanced Plan and higher. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/product-analytics-overview-v2-1vpb6qk/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Harper
TrueProfit

27 de junho de 2023

Love the app and love the support. Harper who deals with my queries is so helpful!
Easy to use and helps me keep up to date with my finance!

BreezeEase
Reino Unido
5 months usando a aplicação
Questão respondida por TrueProfit Real-time Profit & LTV tracking 27 de junho de 2023

Hello BreezeEase store admin,

Here is Harper from True Profit team. On behalf of the team, thank you so much for sharing your experience with our app and our support quality. We will keep developing more features to bring you more benefits while using True Profit app.

We currently have an update on Product Analytics version 2, which provides you with more details on each product. Product Analytics will assist you in analyzing data on all your products to find out which are the most popular. The feature is accessible to users of our Advanced Plan and higher. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/product-analytics-overview-v2-1vpb6qk/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Harper
TrueProfit