Trustify: Review & Testimonial
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I have reached out to their customer support multiple times to resolve an issue, but I have not received any response. Despite several follow-ups, the lack of assistance is unacceptable. If customer service is important to you, I do not recommend this app.
Hi,
We are deeply sorry to hear about your negative experience and sincerely apologize for any frustration we may have caused. Resolving your issue has always been a priority for us, and we regret that our communication may not have met your expectations.
We did reach out multiple times to request access to your store so we could investigate and fix the issue, but we didn’t receive a response. Only yesterday did we discover that we now had permission to access your store, but by then, the app had already been uninstalled. We regret not being able to address this sooner and truly understand how this situation could feel unacceptable on your end.
Please know that we are committed to making things right and earning back your trust. We’d be grateful if you could reinstall the app and reply to our emails so we can fully resolve the issue for you. Our team is always here for you with 24/7 live chat support and at support@omegatheme.com.
We value you as a customer and genuinely hope for the chance to provide the level of support and service that you deserve. Thank you for bringing this to our attention, and we’re ready to assist you whenever you’re ready to reconnect.
Sad Update: After months of paying $9 pcm for the app they changed the feature set - moving features we were using in our plan to a higher paid tier with no notice or reasoning. So features we were using on our live store stopped working overnight unless we increased our monthly payments to the next tier. This just feels like extortion and is probably a breach of contract, certainly unethical. Despite all the positives at the outset, I have had to change my review and am looking for another supplier.
Update: I'd given them 5 stars anyway because the app works great but I have since asked if they could change the way they output structured data from the app (nothing wrong with the app, just something that worked better with my store). They had it done and sorted in a day. Incredible customer service.
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Great app. Was up and running very quickly, plenty of options to customise the look of the reviews as well as content and layout of review request emails etc. The app also provides structured data which supports review snippets in google - this works out of the box.
If importing reviews from Amazon then the limit will be 100 - this is an Amazon restriction not the app - I used a .csv upload instead of the auto import and it worked great - the template provided is super easy to use.
The support is also very responsive and friendly and the pricing plans seem to be good value for money.
We've only been set up with the app for a couple of days, but we're impressed and its working well for our store.
Hi there,
I'm truly sorry to hear about the recent changes you've experienced with our app and the frustration it has caused your live store. We understand how critical these features are to your operations, and we apologize for not communicating the updates and pricing changes proactively.
The adjustments to our pricing plans were made to enhance the app’s performance and introduce new features that we believe will provide greater value in the long run. However, we recognize that these changes have impacted your current setup, and for that, we sincerely apologize.
We value your feedback and your business. Our team has reached out to you for further assistance regarding your issue. We’re committed to finding a way to support your needs and regain your trust.
Thank you for bringing this to our attention and for the positive experiences you had with us initially. We hope to have the opportunity to serve you better in the future.
Best regards,
Kaylee from Trustify team
The free plan is extremely limited, offering very few features, and the customization options are almost non-existent unless you're willing to pay. It felt like a waste of time to set everything up, only to realize that most of the useful features and customization options require a paid plan. If you're looking for an app with robust free features and flexibility, this might not be the best choice.
Hi,
Thank you for sharing your feedback. We apologize for any frustration you experienced with the free plan. Our intention with the free plan is to provide a basic introduction to our app, allowing users to explore its potential before deciding if they need the advanced features offered in our paid plans.
We appreciate your comments and will consider them as we strive to improve our offerings. If you have specific features in mind that you believe should be included in the free plan, we'd love to hear from you. Our support team is always available to assist with any setup issues or questions you might have at Support@omegatheme.com or through our live chat support.
Thank you for giving our app a try and we would love to have another chance to support you better.
Does not work on my shopify store. I installed the app but then I click on "Activate app" and it does not happen anything.. empty page.
Hi there,
Thanks for letting us know how the app was for you. Although it was few years ago but we would like to reassure that your issue was supported as soon as you asked for help on Shopify review.
If you have any problem, please feel free to let us know.
Best regards,
Kaylee
Dont waste your time. They have your reviews deleted days after seriouus work on your review. wake up to see them gone like magic
Hi,
We're truly sorry to hear about your experience, and we appreciate you bringing this matter to our attention. We understand the frustration that comes with investing time and effort into a review, only to have it disappear unexpectedly.
We take the integrity of our review system seriously, and we are committed to ensuring that genuine feedback from our users is valued and preserved. We would like to investigate this issue further to understand what may have caused your review to be deleted.
If you could provide us with some additional details, such as the date and the specific content of your review, it would help us in conducting a thorough investigation. Please check your email to see our email to you regarding this matter. We assure you that we will do our best to resolve this matter promptly and transparently.
Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding as we work to address this issue!
lack of customization, look awful on site, letters are to small, no preview live of the widget.......
Hi
Thanks for your feedback and sorry for any inconvenience our app might cause you.
Our app does have the settings and preview layout for you to customize in the app, but we are not sure how would you like to display it.
We have contacted you via email and phone call, we are waiting to hear from you back so that we can support you with the customization. Please contact us.
Best regards,
Omega Team
versao gratuita é um lixo impossivel de usar.
Ola,
Lamentamos que você tenha tido uma experiência negativa com a versão gratuita do nosso aplicativo. Agradecemos seu feedback, pois ele é fundamental para que possamos melhorar nossos serviços.
Gostaríamos de ter a oportunidade de apoiá-lo e ajudar você a explorar melhor o aplicativo. Um de nossos agentes entrará em contato com você em breve para oferecer suporte adicional.
Agradecemos pela sua paciência e compreensão.
App is difficult to configure. Once configured it still does not work properly.
Hi there,
Thank you for taking the time to leave a review for us. Although this was more than 2 years ago, we wanted to let future customers know that we did reply right away and supported you to resolve the problem.
In any case you still need our help, please don't hesitate to contact us.
Best regards,
Kaylee
Why would they say it's free when it's not?!
Hi there,
Even this review was few years ago. We would like to thank you for taking the time to leave a review for us, we always appreciate hearing from our customers. As indicated on our description, our app is free for 14 days for our customer to use then it will be charged. If you would like to discuss again the plan, please feel free to contact us via contact@omegatheme.com.
Kind regards,
Kaylee
Hi,
Thank you for taking the time to leave a review. We're truly sorry to hear that your experience with our app did not meet your expectations. At Trustify, we strive to provide the best possible experience for our customers, and it seems we have fallen short in this instance.
We would greatly appreciate it if you could provide us with more details about the issues you encountered. Your feedback is invaluable to us and will help us improve our offerings. Please reach out to our support team at support@omegatheme.com or our live chat support so we can better understand the problem and work towards a solution.
We are committed to making things right and hope to have the opportunity to resolve your concerns. Thank you for your patience and understanding.