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this app very help for my customers, they can check customers experience with my webshop. Thank you so much.
Hi Opmo8
Thanks for sharing this great feedback - we're really happy to hear that our app integration with Shopify has been proving useful for you!
Thanks
Trustpilot Team
Shopify Multilingual has been out for 2 years. From your app it is not possible to select different language template based on the customer language. This is a really huge issue: you invited me to use SFA, however this can not be used because Shopify "New Order" notification is sent when the order is confirmed, not when the order is fullfilled.
You definitely have to update this app asap in order to be compatible with shopify multilingual api.
Hi Ghidini 1849,
Thank you for taking the time to share your experience with us, we appreciate it in all forms. Changing the language template is currently not a feature compatible with Trustpilot but we would love to share this feedback with our teams. We are always working to improve our integrations and feedback like yours helps us on our quest to conquer those flaws.
When sending review invitations, you can choose when invitations should be created. Order confirmed is the default selection but you can switch to order fulfilled. Here's a guide to help you send review invitations and upgrade the settings. (https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations#set-up-invitations-0.)
If you need additional help with invitations, we recommend you reach out to our support team.
Thank you,
Trustpilot Team
Trustpilot is really helpful to get reviews from customers! Love it. Definitely the must-have app for shopify websites.
We're happy you are having a great experience using Trustpilot!
Great app, seems to be running smoothly and helping us get more customer reviews. I had used it previously on wordpress, but just converted the store recently to shopify. Their customer service is responsive and helpful.
Thank you for your review!
I would give 5 stars but it's taken over a week to get my account up and running. It's been such a long and drawn out process. I've been dealing with two people on here but you have to wait until they each come back on duty to get anything sorted out. I realise there may be time differences due to locations and when people are working and when they're not but it is very draining waiting for a response. Thank you Michael K for finally coming to the rescue!
Best App Best App Best App Best App Best App Best App Best App Best App Best App Best App Best App Best App
Hi intofinity store,
Thank you thank you thank you! We're so glad you're having a great experience :)
The Trustpilot Team
Most everything can be done through the Trustpilot app in Shopify with some "minor" aspects. Else the website has the other additional details to configure Trustpilot. So far after about 3 months, the "Free" plan has been a good fit. Looking to see value of our before we StepUP to a paid plan.
Thank you for your feedback! We're happy you're having a great experience with the free plan. Please reach out to us once you are ready to upgrade. :)
I was ready for giving up on this app until I came across a tutorial on trustpilot YouTube channel an I felt absolutely braindead you will need a laptop or tablet but it's so simple all you do is load up widgets pick a obviously if you have dark/black background on your website pick that colour an all you do is click the widget drag it to where you want it an drop it's that easy
Hi Platinuim X
Thanks for getting in touch and giving us your feedback. We're delighted to hear that you got your widget added successfully and you're now showcasing how brilliant your business is to a whole host of prospective customers.
We have a handy support area on Trustpilot that contains a wealth of useful information too. So if you're ever in need of advice in the future, it's a great place to check out. We've written this guide on how to apply your widget too: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget
And of course, our team of helpful, knowledgeable Support Trusties are available too. They can be contacted here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Best Wishes
Jen -Trustpilot
De integratie met shopify lukt nog niet, dus nog niet helemaal happy met de keuze. Ik hoop dat dit snel is verholpen en ik gebruik kan gaan maken van TP
Hi Italianmaniacs, thank you for sharing this with us. We are constantly updating the product, so please look out for further future updates. In the meantime please do feel free to share with us exactly what issues you are facing when using the integration so we can feed this back to our product team.
Thank you,
The Trustpilot Team
Stuck on loading after attempting to connect the app to my store. The app is not working at all, so unfortunately I'll have to look further.
Hi SneakerBoxshop
Thanks for taking the time to write this review and make us aware of this issue.
We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution.
In the meantime may we ask you to try to following, if not already done, and see if that solves the issue:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist.
We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website.
Kind regards,
Sacha - Trustpilot