Avis (128)
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Useless. Cant log in on the Shopify app. No problems when I use the email/password on Trustpilots page but on this app it does not work.
Hi Wristbuddys,
Thanks for sharing this with us and other users, we really appreciate it. You can reach out directly via this form to our support if you have login issues again - https://support.trustpilot.com/hc/en-us/requests/new.
Thanks
Trustpilot Team
UPDATED REVIEW:
Trustpilot (Kerry) replied to our initial review saying someone would be in touch shortly. Nearly one month later and we have heard from no one at trust pilot.
ORIGINAL REVIEW:
Had a myriad of issue with Trust Pilot. From deceptive sales techniques to emails ignored to incorrect information provided. The last email I sent to Joshua Evans came with a reply to escalate. Never heard from anyone since that reply. The idea that this company influences the online reputation of businesses, while having such a poor reputation within the shopify community, is lunacy.
Hi BigTopShirtShop.com,
Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch.
If you've still not heard back please let me know so I can escalate this further for you.
Kind regards,
Kerry-Trustpilot
Had issues with the App initially and contacted Trustpilot for help. 2 weeks later someone got back to me but still didn't resolve my issue. Poor customer service.
I also made a personal review to another online store and Trustpilot rejected the review I made and suspended my account as they believed it to be fraudulent. Very frustrating company to deal with, hence I'm returning the favour by giving them a review in return.
Hello Solarbox
Thank you for your review. We're sorry that there was a delay in responding to your support request and agree that it took too long. We're helping more customers than usual at the moment and taking longer than we would like to get back in touch. This is something that we're actively working to remedy and we appreciate your patience in the meantime.
The response that you received from our support team in regard to reinstating cancelled invitations is correct. Although we appreciate that this could have been communicated more clearly to you. The reason that we don't allow cancelled invitations to be reinstated is to ensure that all customers who have had an experience with your business are being asked to write a review and not just selected customers. This is something that we do in order to maintain trust and transparency on our platform; so that it's trustworthy and reliable for reviewers and businesses alike.
In regard to your own review, if your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to discuss the possibility of getting your review back online, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with our guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software
The Content Integrity team will be back in touch as soon as they can regarding your review.
If you have any questions in the meantime please feel free to reach us directly on the link above.
Kind Regards
Jen | Trustpilot
This app is a traditional SaaS enterprise software they will trap you in a yea long contract that is super expensive. There is no way to cancel the contract either I dont even think Trust Piliot should be allowed to be in the Shopify App ecosystem because the billing set up is so different than the other apps. No trial period, no cancelation policy- a complete TRAP!
Hello Black Star Gift Shop
Thank you for getting in touch and giving us your feedback. We're always open to honest and constructive criticism and we appreciate you letting us know when things aren't working for you.
It's our priority to make our contract and the terms that you agree to as transparent as possible, with the 12-month contract length being a key aspect of this. Our sales team offer demonstrations and trials of our products and services so that you can decide what will be of benefit to you before committing to the contract, as there is no cooling-off period once the contract has commenced. We want you to be confident that the package you've selected is going to match the needs of your business and that your time with Trustpilot is beneficial.
We would love for you to make the most of your package with us. Our team is here to support you every step of the way with and if you need any support at any time, please get in contact with us directly via this form
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Kind Regards
Jen - Trustpilot
Like other users when I try to access the app I get this message "Sorry, this email and password don’t go together."
Using the very same email & password I can log in to trustpilot.com.
Tried contacting support, to be told I’m using 2 different email addresses. Which I’m not…
Thank you very much for your review. We are investigating this issue and will communicate a resolution to you shortly.
Reviews not being sent. I contacted support and got no reply. Guess i'm switching to another service as this one obviously does not work.
Hello Thuisco,
Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one.
I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond.
I can confirm that I've escalated your case, and someone will be in touch as soon as possible.
In the meantime, we wish you a great day.
All the best,
Flavio - Trustpilot
The Irony of the poor reviews on Trust pilot doesn't escape many, but I did give technical support about 7 tries to fix my issue. I gave up in the end, as the link between a "Shopify App" and Trust pilot was beyond all technical supports comprehension.
Hello Avalla
Thank you for getting in touch and giving us your feedback. We're sorry to hear that this has been your experience of interacting with our support team and we're eager to get to the bottom of this issue for you.
From your exchange with our team, it's unclear if you've completed these suggested steps up until now. However, we would encourage you to do so, as we find that they're successful in resolving a lot of issues. If this doesn't fix the issue it means that we can rule out a few potential causes when we escalate your case for further investigation.
- Log out, clear the cache and cookies of your browser and log in again.
- Use an incognito window to login
- Use another Browser
- Use another device to login
You can also try:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Please let us know if these steps have any impact on your issue by getting in touch through your existing correspondence. This will ensure the quickest response and seamless continuity.
Kind Regards
Jen -Trustpilot
This app is not ready to be used. Not user friendly at all. Their widgets don't work, you can't add them on your website even though it's presented as an option. Support is lacking, they respond in line 3 days. Not a great experience would try Loox.
Hi there,
Thanks for taking the time to write this review and for your patience.
Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported.
We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget
Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help.
Kind regards,
Shopify Multilingual has been out for 2 years. From your app it is not possible to select different language template based on the customer language. This is a really huge issue: you invited me to use SFA, however this can not be used because Shopify "New Order" notification is sent when the order is confirmed, not when the order is fullfilled.
You definitely have to update this app asap in order to be compatible with shopify multilingual api.
Hi Ghidini 1849,
Thank you for taking the time to share your experience with us, we appreciate it in all forms. Changing the language template is currently not a feature compatible with Trustpilot but we would love to share this feedback with our teams. We are always working to improve our integrations and feedback like yours helps us on our quest to conquer those flaws.
When sending review invitations, you can choose when invitations should be created. Order confirmed is the default selection but you can switch to order fulfilled. Here's a guide to help you send review invitations and upgrade the settings. (https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations#set-up-invitations-0.)
If you need additional help with invitations, we recommend you reach out to our support team.
Thank you,
Trustpilot Team
Stuck on loading after attempting to connect the app to my store. The app is not working at all, so unfortunately I'll have to look further.
Hi SneakerBoxshop
Thanks for taking the time to write this review and make us aware of this issue.
We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution.
In the meantime may we ask you to try to following, if not already done, and see if that solves the issue:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist.
We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website.
Kind regards,
Sacha - Trustpilot