Trustpilot Reviews

Hello,

Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve encountered. We understand how frustrating this must be and appreciate your patience.

Please don’t hesitate to reach out again, and we’ll do our best to resolve the issue. Here is the contact form: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Best regards,
Trustpilot Team

Hello VoltFiets,

Thanks for sharing your review, and for letting us give our perspective.

Trustpilot works around the clock to ensure our site is Trustworthy, this includes having fraud detection software that scans each review and removes those that appear to be fake, access to a community flagging tool that allows reviewers to flag reviews that seem suspicious, a Whistleblower feature where you can contact our investigations team about suspicious behaviour on Trustpilot, as well as a dedicated team of Content Integrity agents who investigate reports of misuse.

We are led by strong guidelines that help us to decide if a review is compliant or not. It is not in our interest to favour one party or the other - we are here to be a fair and impartial third party. Your trust is what makes Trustpilot work, so we would never do anything to jeopardize that.

Please feel free to continue the dialogue with Content Integrity whether you have further doubts.

All the best,
Flavio - Trustpilot

Hello there,

Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter.

We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses.

Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details:
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

I hope the matter will be solved as soon as possible.

All the best,
Flavio - Trustpilot

Hi,

Thank you for reaching out to us with this review.

We're sad to hear you're thinking about leaving Trustpilot.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into.

Kind regards,

Trustpilot

Hi,

Thanks for sharing this review.

Widgets and Trustpilot badges can only be placed on a website, by the owner of the website.

I can see that my colleagues from Support have been in touch with you regarding the widgets showing on your website. They advised these were not linked to the Shopify integration but were installed with Trustpilot Google tag manager. From what I can see now, I believe you have been able to remove these accordingly from your website.

Should you still require any assistance, please do not hesitate to reach out to our Support department and they will be happy to further assist.

Have a nice day.

Kind regards,
Trustpilot

Hello Kovendor,

Thanks for getting in touch and allowing us to give you our perspective.

We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.

This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business.

There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented.

I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

Thank you for your patience and have a nice day.

All the best,
Flavio - Trustpilot

Hello there,

Thanks so much for your review on our App, the appreciation for our platform, and for your patience.

Instead, we're sorry to hear that you feel our prices are too expensive. For the increased exposure and access to a broad range of potential customers that Trustpilot offers, we feel that our packages are competitively priced and hope that they will be of use to you and your business in the future.

However, we hope that you will benefit anyway from operating a free profile on Trustpilot, since a great number of businesses on Trustpilot use our services for free and report great success in doing so.

Last but not least, if you're facing any technical issue related to our platform, please feel free to get in touch with our Support Team by filling this module: https://support.trustpilot.com/hc/en-us/requests/new

All the best,
Flavio - Trustpilot

Hello,

Thanks for getting in touch,

Sorry to hear about the issue you're facing with the widgets not working. If you can please reach out to our Technical Support Team and we'll help investigate this further for you: https://support.trustpilot.com/hc/en-us/requests/new

Kind regards,