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Updated the app and lost all my product reviews. Cannot get any support, this is costing me sales by the hour. The app developer is the issue as Trust Pilot has all my reviews but the app won't display them! Do not update the app!!!
Hello Nereus
Thank you for getting in touch and letting us know about the issues you're facing. We know how important this is to you, and we want to assure you that getting this fixed is our priority too.
Our support team have now confirmed that the issue is fully resolved and your product reviews are being displayed correctly.
We want to thank you for your patience while we were getting this fixed. If there is anything that we can do to help in future, please get in contact with our team through our chat facility.
Kind Regards
Jen - Trustpilot
Trustpilot reviews are valuable for my business, but don't get sucked in, unless you're willing to pay $200+ per month (paid 12 months upfront) just to be able to have YOUR reviews from YOUR customers showing on YOUR website. Trustpilot is a trusted source of reviews and they've helped my business, but they've shut down third party apps from showing YOUR customer reviews on YOUR site. It's easy to collect reviews with Trustpilot but I'd recommend Google reviews so you can show them on your site as you need. For a business that generates social proof, they really should deal better with their customers.
Hi Throne Boss Australia,
Thank you for taking the time to review us.
We're glad to hear that your business is getting the recognition that it deserves through Trustpilot.
Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions.
Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free
As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com.
It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews.
You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines
We hope to see your business continuously grow through the power of reviews.
If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
Absolutely horrible. Avoid at all costs. App is faulty and trustpilot is an absolute joke, overpriced with horrible support .
We're sorry you've had a bad experience with Trustpilot. We are always trying to improve our platform so any feedback is welcome. We would love if you can send us an email to socialmedia@trustpilot.com with more in-depth information about your experience and we'll pass it on. Thank you!
Extremely overpriced for a simple review service. Everything is locked behind a pay-wall. App is not working properly either. Only good thing about the free-version is that it invites customers to write a review, however this amount is also capped. Expected more from the creators of Trustpilot.
Hi HNT Antennas, thank you for your feedback on our price point and our features access. Whilst we can't change the current price point, we can continue to update the product and app, and your feedback is really important to making that happen. We will pass on your comments on the free version and price points to our product team for future developments.
Thanks
Trustpilot Team
Trustpilot App will slow your site down and wreck your SEO. on top of that Trustpilot is the worst company to deal with and is home to fake reviews and rubbish support. mixed in with the fraudulent way they charge fees and up your prices each year. It's a damaging and harmful addition to your business and i suggest people look for an alternative.
Thanks for taking the time to share your experience with us, it certainly doesn't sound like you've had a good one! We're currently working hard to improve our support functions making it a better experience for both businesses and consumers. As well as our support functions, we're making changes and improvements regularly to our products such as APIs (or apps as you've referenced) these updates are made to improve site speed and SEO amongst other things. We use considerable resources to protect our platform from misuse, including a combination of fake detection technology, review monitoring algorithms and robots and over 50 highly trained experts. Our systems work extremely well but are not foolproof - our work to uphold the integrity of our platform goes on permanently. We are constantly looking at new preventative measures, including the use of additional penalties and actions, that will be used against anyone that tries to manipulate reviews. Again, thanks for taking the time to share your experience with us and others. :)
I used this app for 12 months, we signed a subscription that cost 330 euros a month, the conversion rate from trust pilot was less than 1%, in our service we had account manager that didn't give us enough support to get it better. now they are trying to force us in another 12 months contract because we didn't give 30 days notice period canceling it stay away!
Hi Bathroom Store Ireland.
Thank you for contacting us.
We are sad to hear you've not had a positive experience with us here at Trustpilot, we hope that the support team can assist.
We have a dedicated Support Team that can help you utilize our service to its full potential. Please reach out to them here, We are always happy to help: https://support.trustpilot.com/hc/en-us/requests/new
Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist.
Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on support@trustpilot.com. You can also check out our support centre on support.trustpilot.com
Kind regards,
Kerry-Trustpilot
Similar to other people... Username + pass word don't go together but can log in directly. Also tried to sign up for the new app and didn't work
Hi Exersci,
Thank you for your review.
Sorry to hear you are experiencing some issues with logging in.
Here is a useful guide which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues
If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
Recently had customer support call me and they were more interested in selling their services than actually fixing the issue with the app. I cant even view my reviews when I add the widget to my website yet they want me to pay for their service. Please fix basic issues first before asking for money.
Hello Rare Lab
Thank you for getting in touch. We understand how frustrating an issue like this can be and we want to reassure you that getting this fixed for you is our top priority. Our developers are currently working on getting a resolution in place and will be in touch as soon as we can.
Our support team members are always looking for ways to get your issue resolved as quickly as possible and they may have suggested some alternative ways to achieve a resolution. We're sorry if this came across as trying to sell inappropriately. Our support team are solely there to offer technical support and they don't have any sales targets to fulfil.
We want to thank you for your patience whilst we're working on a resolution. Our team will be in touch as soon as we can, but if you have any questions in the meanwhile please get in touch through your existing correspondence.
Kind Regards
Jen - Trustpilot
Update day 50 -:(
Got contacted by support - but still no solution in sight - please please - hire more people...
Update day 10 -:)
Apparently someone works there - reached out through Facebook - and was informed that waittime for support is 2 1/2 week.
In serious doubt if I should buy a subscription for the flex.
Thoughts after waiting for support for 9 days..
mmmmmmm
Initial thoughts
I have had good experience with the free version - but would love to have the paid version. But for a new started business the different price categories are way to expensive - so I will not upgrade at current price levels.
Support
Have tried to get in contact with support for 3 days - now I have asked Shopify to help me to get in contact with Trustpilot. They do not have a Chat hotline - pretty strange. But the sales department is super fast when asking relating to upgrade...
To keep it simple, the app stopped working and refused to integrate. Even when it was supposed to be working it didn't ask customers for reviews. Trustpilot need to take it down and fix it from the bottom up.