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The drag and drop feature for the widget would not work at all. Tried on two different laptops and browsers. Click to drag and drop and the icon highlights the first time but then wont carry over.
Hi Boho Buffalo Accessories, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about the drag and drop feature is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. In the meantime, should you experience any issues with the product please reach out to either Shopify or Trustpilot support teams.
Thanks
Trustpilot Team
I downloaded the app integrated it all fine, But when coming to the drag and drop widget page as soon as i click the widget to drag it, the widget just doesnt drag and wont let me insert the widget onto my pages :(
Hi Lyrical Lights,
Thanks for getting in touch. We're sorry to hear you're experiencing some technical issues when using our drag and drop. We'd love to get to the bottom of this for you. If you could please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. They'll be able to investigate and provide a solution for you.
Kind regards,
Kerry-Trustpilot
what a RIP OFF, I typed out off my reviews one by one on my site, trust pilot came to me site, tried to blackmail me to take it down and to pay there 2400 per year fee or they would sue me. I DECIDE IF I WANT TO SHOW MY REVIEWS, i hate that place, I am building my google reviews instead now. the price is NOT worth it, its way to expensive the people that pay it? well I have some sand to sell u if you want?
Thanks for sharing this with us. We're sad to hear that you didn't have a great experience with Trustpilot and by the sounds of it you're not in a rush to come back to us. If that changes we'd love to have you back. Thanks again for taking the time to share your experience with us and others.
Does not work - widget function takes me to my front page. Nothing happends. So there is nothing to use the app for.
Hello Viperspace
Thank you for getting in touch and letting us know about your experience.
We want to reassure you that this is something that we are aware of; and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.
Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.
Kind Regards
Jen - Trustpilot
I requested 2 things and the salesperson told me we can do it. But after I signed the contract they said we are unable to do what I want. I requested cancellation but they said we cannot cancel you have to pay the full 12 months! I will take legal action! Stay away from them otherwise, they will try to scam you!
Hi Anatolix,
Thank you for sharing your experience with us and for your previous reviews left discussing the same topics. As mentioned previously, our contracts have a 30 day notice period and reminders are sent prior to this 30 day period via email. When a contract (or an automatic bank payment) is cancelled within this period customers are charged for the following quarter as stated in our contract terms. Your Customer Success Manager can help you to work through the original requests made, please do reach out to them directly via email.
Thank you,
The Trustpilot Team
Removed the app with the intention of reinstalling it as the widget customiser stopped working meaning that my site has been missing widgets for over a week now. Can't reinstall as I get an error message saying the page cannot be found when I press "add app". We pay £400 a month to this multinational company and they can't even get an app right. Support has been useless so far, blaming it on 3rd party ad blockers - I have none on the multiple devices I've tried to get this working on. Unacceptable.
Hello Craftiful
Thank you for getting in touch and letting us know about this so that we can work with you to get a solution. We're sorry that you're experiencing issues re-adding our app. We want to reassure you that getting this fixed for you is our priority and that we fully appreciate the impact of this on you and your business.
Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. We appreciate your patience in the interim.
Kind Regards
Jen - Trustpilot
Terrible app and company. These leeches make money off brands by giving open forum for reviews including bot reviews and then attempting to upsell you on upgrading to a higher tier program which allows filtering.
Hi Matte Collection,
Thanks for sharing this with us.
We give everyone the opportunity to use our platform for free, this allows you to engage and respond to reviews, build on your TrustScore and also flag what you feel are false reviews about your business. Whilst we are a free platform and open for everyone to use unpaid, we recognise that we offer exclusive features to our paying customers. These features focus mostly on marketing collateral for businesses, deeper platform insights, increased use of features such as Trustboxes and access to Customer Success Manager. They do not offer to ability to remove reviews of any kind. All reviews made to businesses (paid or on a free plan) are scanned by the same systems and have the same flagging processes, we have the same rules for both because we must maintain the integrity of our platform and we see this as a pivotal component of doing so.
Thanks
Trustpilot Team
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Hi Cloud Tech,
We'd love to hear your feedback in full - you can send it to via DM on Twitter @TrustieSupport.
Thanks
Trustpilot Team
horrible customer care. I feel like i talk with a robot everytime i send them an email, no one understands.
I was supposed to talk with a manager she didnt reply to emails.
Dont use trustpilot, better use google reviews, at least its free.
trustpilot- Waste of time and money.
They have 19 one star review
Hi Hamza, thank you for taking the time to share this with us. Feedback is greatly appreciated, we welcome both the positive and the negative. Whilst we can't go back in time and change our email responses (even though we'd love to!) we can pass this feedback on to our agents for future interactions. We would love a chance to rectify this situation with you and would encourage you to reach out once more to our Support team via @TrustieSupport on Twitter and they can pick this up with you.
Thanks
Trustpilot Team
What is going on?? Nobody can log in, rendering the app and integrations useless. This needs to be sorted NOW.
Hi Ashton and Barrow,
Thank you for your review.
Sorry to hear you are experiencing some issues with logging in.
Here is a very useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues
If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot