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I requested 2 things and the salesperson told me we can do it. But after I signed the contract they said we are unable to do what I want. I requested cancellation but they said we cannot cancel you have to pay the full 12 months! I will take legal action! Stay away from them otherwise, they will try to scam you!
Hi Anatolix,
Thank you for sharing your experience with us and for your previous reviews left discussing the same topics. As mentioned previously, our contracts have a 30 day notice period and reminders are sent prior to this 30 day period via email. When a contract (or an automatic bank payment) is cancelled within this period customers are charged for the following quarter as stated in our contract terms. Your Customer Success Manager can help you to work through the original requests made, please do reach out to them directly via email.
Thank you,
The Trustpilot Team
Removed the app with the intention of reinstalling it as the widget customiser stopped working meaning that my site has been missing widgets for over a week now. Can't reinstall as I get an error message saying the page cannot be found when I press "add app". We pay £400 a month to this multinational company and they can't even get an app right. Support has been useless so far, blaming it on 3rd party ad blockers - I have none on the multiple devices I've tried to get this working on. Unacceptable.
Hello Craftiful
Thank you for getting in touch and letting us know about this so that we can work with you to get a solution. We're sorry that you're experiencing issues re-adding our app. We want to reassure you that getting this fixed for you is our priority and that we fully appreciate the impact of this on you and your business.
Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. We appreciate your patience in the interim.
Kind Regards
Jen - Trustpilot
Terrible app and company. These leeches make money off brands by giving open forum for reviews including bot reviews and then attempting to upsell you on upgrading to a higher tier program which allows filtering.
Hi Matte Collection,
Thanks for sharing this with us.
We give everyone the opportunity to use our platform for free, this allows you to engage and respond to reviews, build on your TrustScore and also flag what you feel are false reviews about your business. Whilst we are a free platform and open for everyone to use unpaid, we recognise that we offer exclusive features to our paying customers. These features focus mostly on marketing collateral for businesses, deeper platform insights, increased use of features such as Trustboxes and access to Customer Success Manager. They do not offer to ability to remove reviews of any kind. All reviews made to businesses (paid or on a free plan) are scanned by the same systems and have the same flagging processes, we have the same rules for both because we must maintain the integrity of our platform and we see this as a pivotal component of doing so.
Thanks
Trustpilot Team
..nbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Hi Cloud Tech,
We'd love to hear your feedback in full - you can send it to via DM on Twitter @TrustieSupport.
Thanks
Trustpilot Team
horrible customer care. I feel like i talk with a robot everytime i send them an email, no one understands.
I was supposed to talk with a manager she didnt reply to emails.
Dont use trustpilot, better use google reviews, at least its free.
trustpilot- Waste of time and money.
They have 19 one star review
Hi Hamza, thank you for taking the time to share this with us. Feedback is greatly appreciated, we welcome both the positive and the negative. Whilst we can't go back in time and change our email responses (even though we'd love to!) we can pass this feedback on to our agents for future interactions. We would love a chance to rectify this situation with you and would encourage you to reach out once more to our Support team via @TrustieSupport on Twitter and they can pick this up with you.
Thanks
Trustpilot Team
What is going on?? Nobody can log in, rendering the app and integrations useless. This needs to be sorted NOW.
Hi Ashton and Barrow,
Thank you for your review.
Sorry to hear you are experiencing some issues with logging in.
Here is a very useful article which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues
If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new
Kind regards,
Kerry-Trustpilot
Very poor app, didn't work well when sending previous emails for reviews. I wish there was a working version.
Hi Force of Life,
Thank you for your review,
Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you.
You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new
We do have an article with regards to shopify review invitation that may help: https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations
We hope to hear from you soon and get your issues resolved.
Kind regards,
Kerry-Trustpilot
Les plans affichés sur cette page ne sont plus d'actualité, il n'y a aucun plan à 49$ par mois disponible.
Hi Ma Petite Toile, thanks for sharing this We appreciate your feedback on price points and what is available to you. We are continually updating our integration product, it sounds as though this price point error was a glitch in our product and has since been fixed.
Thanks
Trustpilot Team
Wenn man versucht, das Widget zur Website hinzuzufügen, passiert nichts ... darüber bin ich sehr enttäuscht
Hello taptwo-shop
Thank you for getting in touch and letting us know about your experience.
We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.
Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.
Kind Regards
Jen - Trustpilot
The app itself looks quite functional but being able to login took time and effort due to an error. This isn't the end of the world as long as its a once-off. (in my case it was) BUT adding widgets and integrating to Shopify was useless it just didn't work properly. So I have uninstalled and moved on to something different. You really need a live chat service for support (Maybe you do for the US timezone but not in Aus)
Hi iDigital Games,
Thank you for your review.
Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you. You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new
We hope to hear from you soon and get your issues resolved.
All the best,
Kerry-Trustpilot