Trustpilot Reviews

Trustpilot Reviews

Prezzi
Piano gratuito disponibile
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Si usa dal pannello di controllo Shopify
Valutazione
1,6 (114)
Sviluppatore
Trustpilot

Turn real customer reviews into traffic, sales, and loyalty.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value. altro
  • Collect service and product reviews with automated review invitations
  • Drag-and-drop review widgets onsite to add social proof at key conversion points
  • Increase CTR on Google Ads with reviews that count towards Google Seller Ratings
Elementi chiave
Popolare tra le attività commerciali degli Stati Uniti
Si usa dal pannello di controllo Shopify

Opzioni di visualizzazione

Pagina con tutte le recensioni, Caroselli, Gallerie multimediali, Recensioni con foto, Rich snippet, Valutazioni in stelle

Modalità di raccolta recensioni

Automazioni, Richieste tramite email, Importazione ed esportazione

Lanciata

14 luglio 2021

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Google, Facebook, Slack, Zendesk, Mailchimp, Klaviyo

Prezzi

Free Plan

Gratis

  • Claim profile page
  • 50 review invites / mo
  • Review collectorwidgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Plus Plan

$3,108 /anno

  • All of Free
  • Ad-free profile
  • 200 review invites / mo
  • 8 website widgets
  • Performance data & analytics
  • Marketing assets

Tutte le spese sono fatturate in USD. Vedi tutte le opzioni di prezzo

Recensioni (114)

Valutazione complessiva
1,6
Numero di recensioni per livello
  • Il 14% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 6% delle recensioni ha 2 stelle
  • Il 73% delle recensioni ha 1 stelle
13 maggio 2024

Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity.

Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for.

Switched to making use of Google Reviews -- a free way to display your review score.

I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.

DiceRoll UK
Regno Unito
Circa 3 anni di utilizzo dell’app
Trustpilot ha risposto 15 maggio 2024

Hi,

Thank you for reaching out to us with this review.

We're sad to hear you're thinking about leaving Trustpilot.

Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. Your feedback has been shared with the relevant teams to take into account and look further into.

Kind regards,

Trustpilot

21 maggio 2024

Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots.
Looking forward to another textbook generic response to follow this below.

The Vault
Regno Unito
Oltre un anno di utilizzo dell’app
Trustpilot ha risposto 27 maggio 2024

Hello there,

Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter.

We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses.

Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details:
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

I hope the matter will be solved as soon as possible.

All the best,
Flavio - Trustpilot

17 giugno 2024

Very bad experience, they installed badges on the homepage without my permission, community Q&A couldn't find removal measures, so called customer service just disappeared, will never use again!

EAMTI JEWELRY
RAS di Hong Kong
Circa 2 mesi di utilizzo dell’app
Trustpilot ha risposto 2 luglio 2024

Hi,

Thanks for sharing this review.

Widgets and Trustpilot badges can only be placed on a website, by the owner of the website.

I can see that my colleagues from Support have been in touch with you regarding the widgets showing on your website. They advised these were not linked to the Shopify integration but were installed with Trustpilot Google tag manager. From what I can see now, I believe you have been able to remove these accordingly from your website.

Should you still require any assistance, please do not hesitate to reach out to our Support department and they will be happy to further assist.

Have a nice day.

Kind regards,
Trustpilot

15 aprile 2024

Doesn't worth it , My customers were invited from the app to give a review after they had an order, Trustpilot removed their feedback ...... totally useless and they are asking from the customer invoices LOL Your app invited them to review their didn't come from nowhere . Go check your APP if the order it legit as they got invited from your app.

Kovendor
Regno Unito
3 mesi di utilizzo dell’app
Trustpilot ha risposto 17 aprile 2024

Hello Kovendor,

Thanks for getting in touch and allowing us to give you our perspective.

We understand that it can be frustrating if your clients' reviews are removed from the platform, especially when under invitation. We want to assure you that this is not something that is done arbitrarily. Reviews are only removed when our software detects an unusual pattern or feature in a review. To keep Trustpilot safe and reliable, we've got an automated detection software that scans every review posted on Trustpilot. Our software is constantly being refined and improved to identify any historic reviews that may go against our guidelines.

This could be for example if the reviewer has more than one Trustpilot account or if the review has been identified as being written from an IP address related to the business.

There are many reasons why this could be the case. In some instances, we can't give a definitive answer as it would compromise our internal processes and allow our fraud prevention processes to be circumvented.

I strongly suggest contacting our Content Integrity Team using this form in case you have further questions: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020

Thank you for your patience and have a nice day.

All the best,
Flavio - Trustpilot

26 giugno 2024

okokok

My Store
Cina
3 minuti di utilizzo dell’app
Trustpilot ha risposto 1 luglio 2024

Hi,

Thanks for your review.

We're happy you can make great use of Trustpilot and help building more trust online.

Have a nice day.

Kind regards,
Sacha - Trustpilot

Assistenza

Trustpilot può rispondere a qualsiasi domanda riguardo Trustpilot Reviews.

Sviluppatore

Trustpilot

Pilestræde 58, Copenhagen, 1112, DK

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

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