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I was contacted by a client who was asking how to leave a review on my site and was frustrated with the instructions. I went to my site and noticed that the stars and leave a review were no longer appearing. I attempted to log back in to my admin, and the app would not load. I opened another browser and looked at my listings, and all of my reviews are gone.
I had previously contacted their support on multiple occasions regarding other issues, and those were unsuccessful. I recommend that you weigh all other options and use them as a last resort.
Apologies for this, Cloudfare had an outage yesterday and our servers are under a huge amount of load trying to catch up.
https://www.independent.co.uk/tech/cloudflare-down-twitter-not-working-outage-b2867367.html
We are currently trying to manage the situation to get the servers back up to date quicker, and apologies for the issue, but unfortunately it was out of our control.
Kind Regards, Dan
Great service. Took care of my issue right away even though the problem was caused by me.
the app does not work well, and it seems that it is sneakily engineered like that especially for those using the free version. Im trying to import amazon reviews with pictures but it does not allow me to make that happen. the app has only imported three reviews out of 54 which have photos, and the three which it has imported dont show the photos from the review in my product page. it seems the app developers have done this on purpose. everytime I try importing new reviews with photos even from a different page, it says that they are duplicated reviews, which they are not. this is not the first time im experiencing this.
It seems all this review import apps do these sneaky things to frustrate people and force them to purchase their paid plans. some of us are just starting out and would appreciate to have an app that functions properly especially in regards to review imports, especially amazon photo review imports. Then after we have seen that the app works well and we start bringing in revenue from sales, we would be more than happy to pay for the app. I know I would.
Hi Nuviva, sorry for your experience. We are not trying to sneakily do anything for free paid plan users. Amazon does not support review exports directly and therefore we rely on a third party tool to scrape the reviews, which was experiencing issues at the time you were trying to import your reviews. We have been been working on resolving this but unfortunately there is no quick and easy fix if a third party provider is experiencing issues.
This is a very expensive app that does not work. The app is supposed to sent emails to clients who previously purchased items. The app stopped doing this about 4 months ago but has still charged me $100.
Thank you for your review and apologies for the delay, this app in under new management now and we are dedicated to developing the features and resolving any issues. I can see you are using the app again and can see emails are being sent out correctly. Please note the plan you are on has a limit so not all customers will be getting review requests, our new unlimited plan is much better value and captures all orders.
I am using this app about a year. I love it, it works really well. I love the "import reviews" feature - very easy and clear. The most I love about the app is its support - fast and solving all the issues, helping in making review widget be close to the theme design. Thank you! Wish you success!
Original review:
The app is for starters and is slowly being developed and more features are being added. They are very quick to respond and add the features that the big players have in this space. Work with the customer service team and find out how quickly they add features to this app. Highly responsive! A++++++++!
After 6 months of using:
I'm sorry but there are too many instances where the review widget goes down. This is not a reliable service. I have to look for an alternative to display my reviews on my website.
It means a lot to us that you had such a great experience using our app and customer support. We're glad that we were able to make a difference in your business.
Extrêment dessus
Depuis plus d'un mois, les clients peuvent uniquement mettre des étoiles sans rédigé d'avis. Alors que tout marché bien avant sans rien touché cela s'est déclenché.
Le service client ne comprend pas et répond complètement à côté !
Deçu de cette fin
Thank you for leaving a positive review and for choosing our app to help optimize your Shopify store. We're excited to be a part of your success story!
Excellent - I cant stress enough how well these guys are.
Both Ebrahim & Ahsan respond to queries swiftly, v helpful, professional & tech nerds.
Id defo recommend any small-medium sized business to choose trust review as your reviews platform.
It means a lot to us that you had such a great experience using our app and customer support. We're glad that we were able to make a difference in your business.
Highly Satisfied with Trust Reviews Plugin!
I recently installed the Trust Reviews plugin on my website, and the experience has been fantastic! The plugin offers a full range of features that not only allow me to collect customer reviews but also manage and display them effectively, boosting my site’s credibility and customer trust. The interface is clean and intuitive, making it easy to use, and the installation process was seamless.
What really stands out is their excellent customer service. Whenever I encountered small issues, their support team was quick to respond and helped me resolve everything promptly, ensuring a smooth experience.
Overall, this plugin has significantly improved customer trust and sales performance. I highly recommend it to other merchants!
Brilliant help from an agent. The app works wonders and the help with the online live chat box is super too. He managed to sort out the app integration within minutes. The app does more than most other apps I have noticed. I actually down loaded two other apps which I ended up deleting due to how bad they did not work, and decided to go with these guys. Highly recommend this app and the customer service help was 100 great.
The app doesn't allways work which is frustrating when customers are trying to find where the review icon is, and this is now looking very unprofessional on my business if the app continues to not work, then I will delete it fully and go with someone else. You can't even talk to the online chat due to this.
We appreciate your kind words and are grateful to have had the opportunity to assist you with our app and customer support. Thank you for choosing us as your partner in business.