TrustShop‑ Product Reviews
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Avoid TrustShop—Terrible App & Zero Support!
This is one of the worst apps I've experienced. I installed TrustShop on my store and uploaded reviews via a CSV file. Only after the upload did I discover that integrating the reviews required me to manually insert code onto every product page myself. I'm not a coding expert and expected an automated, user-friendly process—not extra work that feels like I'm doing TrustShop's job for them.
Even worse, after deleting the app, the reviews stayed on my store’s landing page but weren’t connected to the individual product pages. Customers click on products expecting reviews and find none. This disconnect severely undermines my website's credibility.
Adding insult to injury, there's no live chat support—just a message promising that someone will respond eventually via email. Save yourself stress and credibility issues—avoid this app like the plague!
Dear Wassi Nutrition,
Thank you for your feedback. We're truly sorry to hear about your frustrating experience with our app.
Our support records show we were able to successfully address the issue with star ratings remaining on your collection pages. As we clarified during our conversation, those stars were actually coming from your page builder app using our metafields, not from our application itself. We understand this technical distinction might not have been clear initially, which led to your understandable frustration.
We value your honest feedback as it helps us identify areas for improvement. Based on your input, we're exploring ways to make our integration process more automated and user-friendly for merchants of all technical backgrounds.
We hope you'll consider giving our app another chance in the future as we continue to enhance our user experience. If you need any further assistance, our support team remains at your service.
Best regards,
The TrustShop Team
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Dear valued merchant,
Thank you for your feedback. We noticed that you were able to resolve the widget installation on your own, which is great! However, we understand that encountering any initial difficulties can be frustrating.
We're continuously working to improve our installation process and documentation to make it even more straightforward. If you have any suggestions or need assistance with other features, our support team is always here to help.
Best regards,
The TrustShop Team
Hello, I would like it to be possible to only allow the posting of reviews by customers and not by anyone, but the app seems to not have that option
Hello, my name is Jenny.
First of all, sorry that you had a really bad experience with our application.
Regarding the function you want, our application provides a function that only customers can review. You can turn off the write review button on the write reviews form of the widget box by doing the following: https://prnt.sc/IooOIkC8Cp44
I hope this information reaches you and that it will help you use our application more effectively
I've been contacting their customer service, but no one has responded.
Dear Seventeen,
Thank you for your feedback. We apologize for any inconvenience you may have experienced.
We understand your frustration regarding the response time. Our records indicate that you contacted us at 5:26 PM, and we responded at 7:00 PM, within our typical response window. However, it seems that there was a delay in you receiving our reply. We are investigating this issue to ensure it does not happen again in the future.
Customer satisfaction is our top priority, and we are committed to providing prompt and efficient support. If there are any unresolved issues or further assistance needed, please feel free to reach out directly to our support team, and we will make sure to address your concerns immediately.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards.
The reviews won't load and I don't know what else to do. I might need help
Hello, my name is Jenny.
I am very sorry that you had a bad experience with our application. I hope you can provide us with more detailed information so that we can investigate the issue for you. Please contact us via email at support@trustshop.io.
We always offer free customer support services, so if you have any issues related to using the app, please let us know. We will assist you.