TrustShop‑ Product Reviews
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
Avaliações (208)
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Avoid TrustShop—Terrible App & Zero Support!
This is one of the worst apps I've experienced. I installed TrustShop on my store and uploaded reviews via a CSV file. Only after the upload did I discover that integrating the reviews required me to manually insert code onto every product page myself. I'm not a coding expert and expected an automated, user-friendly process—not extra work that feels like I'm doing TrustShop's job for them.
Even worse, after deleting the app, the reviews stayed on my store’s landing page but weren’t connected to the individual product pages. Customers click on products expecting reviews and find none. This disconnect severely undermines my website's credibility.
Adding insult to injury, there's no live chat support—just a message promising that someone will respond eventually via email. Save yourself stress and credibility issues—avoid this app like the plague!
Dear Wassi Nutrition,
Thank you for your feedback. We're truly sorry to hear about your frustrating experience with our app.
Our support records show we were able to successfully address the issue with star ratings remaining on your collection pages. As we clarified during our conversation, those stars were actually coming from your page builder app using our metafields, not from our application itself. We understand this technical distinction might not have been clear initially, which led to your understandable frustration.
We value your honest feedback as it helps us identify areas for improvement. Based on your input, we're exploring ways to make our integration process more automated and user-friendly for merchants of all technical backgrounds.
We hope you'll consider giving our app another chance in the future as we continue to enhance our user experience. If you need any further assistance, our support team remains at your service.
Best regards,
The TrustShop Team
not working
Dear valued merchant,
Thank you for your feedback. We noticed that you were able to resolve the widget installation on your own, which is great! However, we understand that encountering any initial difficulties can be frustrating.
We're continuously working to improve our installation process and documentation to make it even more straightforward. If you have any suggestions or need assistance with other features, our support team is always here to help.
Best regards,
The TrustShop Team
Hello, I would like it to be possible to only allow the posting of reviews by customers and not by anyone, but the app seems to not have that option
Hello, my name is Jenny.
First of all, sorry that you had a really bad experience with our application.
Regarding the function you want, our application provides a function that only customers can review. You can turn off the write review button on the write reviews form of the widget box by doing the following: https://prnt.sc/IooOIkC8Cp44
I hope this information reaches you and that it will help you use our application more effectively
I've been contacting their customer service, but no one has responded.
Dear Seventeen,
Thank you for your feedback. We apologize for any inconvenience you may have experienced.
We understand your frustration regarding the response time. Our records indicate that you contacted us at 5:26 PM, and we responded at 7:00 PM, within our typical response window. However, it seems that there was a delay in you receiving our reply. We are investigating this issue to ensure it does not happen again in the future.
Customer satisfaction is our top priority, and we are committed to providing prompt and efficient support. If there are any unresolved issues or further assistance needed, please feel free to reach out directly to our support team, and we will make sure to address your concerns immediately.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards.
brilliant, thanks a lot. made it way easier and straight forward than i was expecting.
Your customer support has been absolutely excellent.
Thank you for the clear communication, quick follow-ups, and genuine care throughout the process.
p
me encanta y es facil de usar
Estimado comerciante,
¡Muchas gracias por su maravillosa reseña! Nos alegra muchísimo saber que le encanta TrustShop y que lo encuentra fácil de usar. Seguiremos trabajando para mantener esta simplicidad mientras mejoramos nuestras funciones.
¡Gracias por confiar en nosotros!
Saludos cordiales,
El equipo de TrustShop
niceee
Dear valued merchant,
Thank you for your positive review! We're glad you're enjoying your experience with TrustShop. We're always working to make our app even better and welcome any specific feedback you might have.
Best regards,
The TrustShop Team
good app
Dear valued merchant,
Thank you for your positive feedback! We're pleased that TrustShop is meeting your needs. We're committed to making our app even better and welcome any specific suggestions you might have.
Best regards,
The TrustShop Team
Good
Dear valued merchant,
Thank you for your positive review! We're glad you're having a good experience with TrustShop. We're always working to improve our services and welcome any specific feedback you might have.
Best regards,
The TrustShop Team
Best app in shopify for review
Dear valued merchant,
Thank you for your enthusiastic review! We're honored that you consider TrustShop the best review app on Shopify. Your satisfaction drives us to continue improving and maintaining our high standards.
We're committed to keeping our position as your trusted review management solution!
Best regards,
The TrustShop Team
good app w
Dear valued merchant,
Thank you for your positive review! We're glad you're enjoying TrustShop. We're always working to improve our app and welcome any specific feedback you might have about features you'd like to see.
Best regards,
The TrustShop Team
good app
Dear valued merchant,
Thank you for your positive review! We're pleased that you're finding TrustShop helpful for your business. We're committed to continuous improvement and would love to hear any specific feedback you might have.
Best regards,
The TrustShop Team
buena
Estimado comerciante,
¡Gracias por su evaluación positiva! Nos alegra que encuentre TrustShop buena para su negocio. Seguiremos trabajando para mejorar nuestros servicios.
Saludos cordiales,
El equipo de TrustShop
This store is very good recomend it
Dear valued merchant,
Thank you for your recommendation! We're delighted that you're having a positive experience with TrustShop and appreciate you sharing this with others.
We'll continue working hard to maintain the quality of service you've come to expect!
Best regards,
The TrustShop Team
this is very use full app for e-comers
Dear valued merchant,
Thank you for highlighting TrustShop's usefulness for e-commerce! We're glad that our app is helping you manage your online business effectively. We'll continue developing features that add value to e-commerce merchants like you.
Best regards,
The TrustShop Team
this app is recommended to all store owners
Dear valued merchant,
Thank you for your strong recommendation! We're honored that you find TrustShop valuable enough to recommend to all store owners. Your endorsement helps us reach more merchants who can benefit from our review management solutions.
We'll continue working hard to maintain this level of satisfaction!
Best regards,
The TrustShop Team
Nice
Dear valued merchant,
Thank you for your positive review! We're pleased that you're enjoying TrustShop. We're always working to improve our service and welcome any specific feedback you might have.
Best regards,
The TrustShop Team
HARIKA
Great.
Dear valued merchant,
Thank you for your positive review! We're glad you're finding TrustShop great for your business. We're committed to maintaining this level of satisfaction and welcome any specific feedback you might have.
Best regards,
The TrustShop Team
thanks
Dear valued merchant,
Thank you for your positive review! We're glad we could help with your review management needs. We're always working to improve our service and welcome any specific feedback you might have.
Best regards,
The TrustShop Team
10 de 10, super recomendable Anna que me atendio, super atenta, lo recomiendo al 100%
Estimado comerciante,
¡Muchas gracias por su excelente reseña! Nos alegra muchísimo saber que Anna pudo brindarle una atención tan destacada. Transmitiremos sus amables palabras a ella. Valoramos mucho su recomendación y seguiremos manteniendo este alto nivel de servicio.
¡Estamos aquí para ayudarle siempre que lo necesite!
Saludos cordiales,
El equipo de TrustShop
excelente
good
Dear valued merchant,
Thank you for your positive review! We're glad you're finding TrustShop helpful. We're always working to improve our service and would love to hear any specific feedback you might have.
Best regards,
The TrustShop Team
My reviews have been working. The emails are sent when requested for reviews and I know reviews matter!
Dear valued merchant,
Thank you for your positive feedback! We're glad to hear that our review request system is working effectively for your business. You're absolutely right - reviews do matter, and we're happy to help you collect and manage them efficiently.
We'll continue to ensure our email system remains reliable and effective for your review collection needs!
Best regards,
The TrustShop Team
easy to use. smooth working
FUNCIONA MUY BIENY ES ACCESIBLE
bueno
It's incredible app, very good for reviews and most importantly it's FREE
Dear valued merchant,
Thank you for your fantastic review! We're delighted that you find TrustShop incredible and appreciate our commitment to providing valuable features in our free plan. We believe that quality review management should be accessible to all merchants.
We'll continue to maintain this balance of functionality and accessibility!
Best regards,
The TrustShop Team
very good i think its very importent for any kitchen
ok
I tried it and the result is amazing
Dear valued merchant,
Thank you for your positive review! We're thrilled to hear that you're getting amazing results with TrustShop. We'd love to hear more about your experience and any specific features that have been particularly helpful for your business.
Best regards,
The TrustShop Team
love it
Dear valued merchant,
Thank you for your enthusiastic review! We're delighted that you're loving TrustShop. We'll continue working hard to maintain and improve your experience with our app.
Best regards,
The TrustShop Team