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Update: so i hopped on a call with Roi, Guy and Michael to better understand Twik’s services and it was very informative. It was a misunderstanding and i look forward to continuing with Twik!
Old Review: Been here for nearly 2 months and I have a 0.12% conversion rate from them. My review could change after I get in contact with an expert but that’s only one sale. And only one other abandoned cart. Very underwhelming. Once again, could change but low traffic and even lower conversion.
Thank you for your feedback. Our team has reached out to assist with the issue. As a customer-focused company, we value transparency and hope to work with you as a partner in growing your store. Check your inbox for our email, and we look forward to hearing back from you soon.
its not possible to deactivate account links in FAQ don't exists support 0 except of automated bott keep away
We’re sorry for missing your message and for any inconvenience it may have caused. We apologize, but it looks like the message was sent outside of our working hours.
Our team has already reached out to assist you with the issue, and we would love to schedule a call to explore how we can compensate you and help your business.
Please keep an eye on your inbox for our email, and we hope to hear back from you soon. Thanks for sharing your thoughts with us - we appreciate it!
Got charged without even using it!! I’m still waiting for my product to be ready and then advertise it, but this is just wrong, how can one create a business when you guys do this to people?? $50 without doing anything, honestly that’s just wrong
Thank you for sharing your concerns.
We understand your situation and want to clarify that twik is designed for stores with a certain amount of transactions, and it operates on a subscription basis.
We are willing to absolve this misunderstanding and assist you in your business growth.
Our team is reaching out to you now. We will work together to ensure your store's success with twik.
It's not bringing sales like advertised on facebook. It has been almost one month and nothing happens.
Thank you for your feedback. Twik is designed to improve conversion rates for stores already generating revenue. The plan you selected requires a minimum of 30 monthly transactions, as stated in its description. Despite your store not meeting that criteria, we have extended your trial free of charge.
Customer satisfaction is our priority, and we're here to assist you in growing and optimizing your store. Our team has reached out to you multiple times but hasn't received a response. If you're interested, please let us know and we'll be happy to help. Thank you for your understanding.
I’m not pleased with my experience with twik and have contacted support for a refund app states I was charged for something I did not approve or sign up for . I have requested a refund and want confirmation my subscription I never asked for was canceled twik did not work for my account and I would appreciate some type of communication from support soon . Please and Thank you
We are sorry to hear that you feel unhappy with your experience of our app.
Our customer support is available Sunday to Thursday, 9am-7pm. If there was any misunderstanding regarding Shopify's billing or app usage, surely, we would be happy to get things sorted, by a call or email.
According to Shopify's billing system, you installed our app on the 20th of April and uninstalled it yesterday. We would gladly speak with Shopify if you believe that the app was installed without your approval, and try to sort this issue for you.
We have also just replied to your email with a link to schedule a call with us, so we'd be able to better understand this case and make our best efforts to assist you, including a refund. We have no intention of charging you if you did not benefit from using our app.
I installed the app on July 28 2022 and so far I have not seen any sales. I dont think this app will deliver the sales it promises and am unlikely to go beyond the free trial stage.
Dear Christopher, we see that during your first 10 days of our trial period, twik had already increased your store sales by 23.9%.
Please note twik is not a traffic acquisition app, but a personalization app designed to increase ther conversion rates of already exiting traffic.
You reached out to our customer success team last week we replied to all your questions yet never heard back from you. Have you received our reply? Twik prides itself at its customer service and transparency, and we can assure you we are more than willing to get anything you're unhappy with sorted.
You still have over two weeks remaining for your trial period and the revenue generated already presents an ROI of 5 months using our paid app.
Our team had just sent you another email and we'd be happy to jump on a call and better understand why you're feeling dissatisfied with our service and how we might be able to assist.
It didn't do what it said it was going to do. I am highly disappointed in the fact the app did not deliver.
We are deeply sorry to hear you had a poor experience with us. We would like to look into it and understand what was not working. We sent you an email so we can investigate this, and hopefully we can create a better experience for you.
If i could use zero stars i would. i love the concept, but it is horrible. They say it doesnt slow down the store, and that many page speed calculators may recognize that it slows down, but its not the case.
This is a complete lie and a scam, my store traffic after the installation, gradually went down over the course of a week, until i have zero traffic, form a few thousand a day, down into the single digits.
Ive emailed and messaged them so many times, and i haven't had a single response from a person, just one from a robot, out of a dozen sent messages. There is no support!!!!!, Also, after deleting the app, i still have the store speed issue, because of all the coding junk that, hasn't been removed. Be warned, stay away, i wish i had. I'm Stuck, with this issue, with no way of resolving it. If someone from Twik sees this, i need you to remove ever single character of coding ever associated with this app. This is definitely Assur!!!!
Update:
Our team was able to connect with you and demonstrate that twik does not slow down your website. We also offered to provide one-on-one optimization sessions to further improve your site's performance. Unfortunately, we have not heard back from you since our conversation. We remain committed to providing exceptional customer service to all our customers and hope to hear from you soon.
Original response:
Thank you for sharing your experience with us.
We understand website speed and traffic are crucial, and customer support is our priority. twik doesn't impede website performance or traffic. We'll gladly conduct further optimization tests.
We have contacted you multiple times, confirmed you received our email, and shared our customer support manager's personal email and an online meeting invite.
We hope to improve your experience and address any concerns. Please check your inbox, and we look forward to hearing from you soon.
Didn't seem to help much, so I ended the free trial. I would recommend another source of marketing to pull in customers
Thank you for sharing your thoughts with us.
We would like to remind that twik is not a marketing tool for driving traffic to your store.
Twik increases your conversion rates and AOV by improving user journeys for already existing visitors.
Upon checking your dashboard, we see that you didn't fiinish the learning period, meaning twik wasn't exposed to a sufficient number of visitors or transactions in order to begin the optimization process.
The learning process may take between a few hours to several weeks, depending on your store's traffic. We are always happy to extend the trial period when this is the case.
We'd be happy to schedule a call with to see how we could help your store grow.
The app does NOT work well when you are just starting your store. I strongly recommend you guys do a startup solution.
We are sorry to hear about your latest experience with our app.
However, can you please specify what seemed non-functional?
Taking a look at our data, within the 5 days your store was installed, twik has managed to present to 22% of your users a personalized version of your site. We also managed to increase your 'Add to Cart Ratio'.
We've sent you a mail to schedule a call and better understand your concern.