レビュー (73)

総合評価
3.8
評価レベルごとの件数
  • 評価の70%は5つ星です
  • 評価の1%は4つ星です
  • 評価の3%は3つ星です
  • 評価の4%は2つ星です
  • 評価の22%は1つ星です
編集日:2022年12月6日

Amazing customer service! Talk about a professional. I encountered a misunderstanding from a staff member, and the owner reached out personally to resolve the issue. His key values to provide excellent customer service and service for his customers is unmatched. A true man of integrity and compassion. I'm sure I will be part of the Twik family for a very long time to come. Rio, I can't thank you enough. I wasn't expecting your swift response and sense of urgency to resolve the issue, but most importantly making sure I was comfortable and understood the system. Thank you for the new tools you shared. You ROCK!!!

E&V's Deals
アメリカ合衆国
アプリの使用期間:28日
Twik Technologies ltd.が返信しました 2022年12月5日

Thank you, Vidia! Your feedback is greatly appreciated.

We're here for you anytime you need, and with a clear mission to help your business grow!

2023年8月25日

Got charged without even using it!! I’m still waiting for my product to be ready and then advertise it, but this is just wrong, how can one create a business when you guys do this to people?? $50 without doing anything, honestly that’s just wrong

MAZE ™ tumblers and accessories
アメリカ合衆国
アプリの使用期間:18日
Twik Technologies ltd.が返信しました 2023年8月27日

Thank you for sharing your concerns.
We understand your situation and want to clarify that twik is designed for stores with a certain amount of transactions, and it operates on a subscription basis.
We are willing to absolve this misunderstanding and assist you in your business growth.
Our team is reaching out to you now. We will work together to ensure your store's success with twik.

2023年10月5日

Twik Personalization has been a game-changer for my Shopify store. The ability to create dynamic, personalized experiences for every customer has led to a significant 6% increase in sales.

Everywear
イスラエル
アプリの使用期間:16日
Twik Technologies ltd.が返信しました 2024年1月23日

Thank you for your wonderful feedback! We're thrilled to hear that Twik Personalization has boosted your sales and enhanced your customers' shopping experience. Your success is our top priority!

2023年6月25日

It's not bringing sales like advertised on facebook. It has been almost one month and nothing happens.

YungBelle
アメリカ合衆国
アプリの使用期間:16日
Twik Technologies ltd.が返信しました 2023年6月25日

Thank you for your feedback. Twik is designed to improve conversion rates for stores already generating revenue. The plan you selected requires a minimum of 30 monthly transactions, as stated in its description. Despite your store not meeting that criteria, we have extended your trial free of charge.

Customer satisfaction is our priority, and we're here to assist you in growing and optimizing your store. Our team has reached out to you multiple times but hasn't received a response. If you're interested, please let us know and we'll be happy to help. Thank you for your understanding.

2023年2月22日

Great results so far. Twik boosts our AOV and conv rate. Also, their support is pretty amazing. We're looking forward to more results!

Letifly Lights & Decor
アメリカ合衆国
アプリの使用期間:15日
Twik Technologies ltd.が返信しました 2023年2月23日

Thank you for sharing your experience with twik! We're delighted to hear that it's been effective in boosting your average order value and conversion rate. It's great to know that our support team has been able to assist you as well. We're looking forward to continued success and more results for your business. Thanks for choosing twik!

2023年1月18日

Hey my store contain lots of SKUs in my store as for different products and customize products. Therefor an app like Twik helps my users to find the products they like and navigate better

PHOTO-GLASS
イスラエル
アプリの使用期間:14日
Twik Technologies ltd.が返信しました 2023年1月18日

Thank you for the kind words, Photo-Glass! We understand the challenges that come with managing a store with many SKUs and custom products. We're glad to hear that twik is helping your customers navigate your store and find the products they're looking for. We're always looking for ways to improve and make the shopping experience even better for your customers.

2022年8月6日

I installed the app on July 28 2022 and so far I have not seen any sales. I dont think this app will deliver the sales it promises and am unlikely to go beyond the free trial stage.

larocque_christopher
カナダ
アプリの使用期間:12日
Twik Technologies ltd.が返信しました 2022年8月7日

Dear Christopher, we see that during your first 10 days of our trial period, twik had already increased your store sales by 23.9%.

Please note twik is not a traffic acquisition app, but a personalization app designed to increase ther conversion rates of already exiting traffic.

You reached out to our customer success team last week we replied to all your questions yet never heard back from you. Have you received our reply? Twik prides itself at its customer service and transparency, and we can assure you we are more than willing to get anything you're unhappy with sorted.

You still have over two weeks remaining for your trial period and the revenue generated already presents an ROI of 5 months using our paid app.

Our team had just sent you another email and we'd be happy to jump on a call and better understand why you're feeling dissatisfied with our service and how we might be able to assist.

2023年4月24日

If i could use zero stars i would. i love the concept, but it is horrible. They say it doesnt slow down the store, and that many page speed calculators may recognize that it slows down, but its not the case.
This is a complete lie and a scam, my store traffic after the installation, gradually went down over the course of a week, until i have zero traffic, form a few thousand a day, down into the single digits.
Ive emailed and messaged them so many times, and i haven't had a single response from a person, just one from a robot, out of a dozen sent messages. There is no support!!!!!, Also, after deleting the app, i still have the store speed issue, because of all the coding junk that, hasn't been removed. Be warned, stay away, i wish i had. I'm Stuck, with this issue, with no way of resolving it. If someone from Twik sees this, i need you to remove ever single character of coding ever associated with this app. This is definitely Assur!!!!

Elegant Chic Closet
アメリカ合衆国
アプリの使用期間:7日
Twik Technologies ltd.が返信しました 2023年4月25日

Update:

Our team was able to connect with you and demonstrate that twik does not slow down your website. We also offered to provide one-on-one optimization sessions to further improve your site's performance. Unfortunately, we have not heard back from you since our conversation. We remain committed to providing exceptional customer service to all our customers and hope to hear from you soon.

Original response:
Thank you for sharing your experience with us.

We understand website speed and traffic are crucial, and customer support is our priority. twik doesn't impede website performance or traffic. We'll gladly conduct further optimization tests.

We have contacted you multiple times, confirmed you received our email, and shared our customer support manager's personal email and an online meeting invite.

We hope to improve your experience and address any concerns. Please check your inbox, and we look forward to hearing from you soon.

2022年11月2日

Didn't seem to help much, so I ended the free trial. I would recommend another source of marketing to pull in customers

Retro Rewind
カナダ
アプリの使用期間:6日
Twik Technologies ltd.が返信しました 2022年11月2日

Thank you for sharing your thoughts with us.

We would like to remind that twik is not a marketing tool for driving traffic to your store.

Twik increases your conversion rates and AOV by improving user journeys for already existing visitors.

Upon checking your dashboard, we see that you didn't fiinish the learning period, meaning twik wasn't exposed to a sufficient number of visitors or transactions in order to begin the optimization process.

The learning process may take between a few hours to several weeks, depending on your store's traffic. We are always happy to extend the trial period when this is the case.

We'd be happy to schedule a call with to see how we could help your store grow.

2022年2月17日

The app does NOT work well when you are just starting your store. I strongly recommend you guys do a startup solution.

The3Crazed
アメリカ合衆国
アプリの使用期間:6日
Twik Technologies ltd.が返信しました 2022年2月20日

We are sorry to hear about your latest experience with our app.
However, can you please specify what seemed non-functional?
Taking a look at our data, within the 5 days your store was installed, twik has managed to present to 22% of your users a personalized version of your site. We also managed to increase your 'Add to Cart Ratio'.
We've sent you a mail to schedule a call and better understand your concern.