Twik , 71 avaliações
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Amazing customer service! Talk about a professional. I encountered a misunderstanding from a staff member, and the owner reached out personally to resolve the issue. His key values to provide excellent customer service and service for his customers is unmatched. A true man of integrity and compassion. I'm sure I will be part of the Twik family for a very long time to come. Rio, I can't thank you enough. I wasn't expecting your swift response and sense of urgency to resolve the issue, but most importantly making sure I was comfortable and understood the system. Thank you for the new tools you shared. You ROCK!!!
Thank you, Vidia! Your feedback is greatly appreciated.
We're here for you anytime you need, and with a clear mission to help your business grow!
If i could use zero stars i would. i love the concept, but it is horrible. They say it doesnt slow down the store, and that many page speed calculators may recognize that it slows down, but its not the case.
This is a complete lie and a scam, my store traffic after the installation, gradually went down over the course of a week, until i have zero traffic, form a few thousand a day, down into the single digits.
Ive emailed and messaged them so many times, and i haven't had a single response from a person, just one from a robot, out of a dozen sent messages. There is no support!!!!!, Also, after deleting the app, i still have the store speed issue, because of all the coding junk that, hasn't been removed. Be warned, stay away, i wish i had. I'm Stuck, with this issue, with no way of resolving it. If someone from Twik sees this, i need you to remove ever single character of coding ever associated with this app. This is definitely Assur!!!!
Update:
Our team was able to connect with you and demonstrate that twik does not slow down your website. We also offered to provide one-on-one optimization sessions to further improve your site's performance. Unfortunately, we have not heard back from you since our conversation. We remain committed to providing exceptional customer service to all our customers and hope to hear from you soon.
Original response:
Thank you for sharing your experience with us.
We understand website speed and traffic are crucial, and customer support is our priority. twik doesn't impede website performance or traffic. We'll gladly conduct further optimization tests.
We have contacted you multiple times, confirmed you received our email, and shared our customer support manager's personal email and an online meeting invite.
We hope to improve your experience and address any concerns. Please check your inbox, and we look forward to hearing from you soon.
I downloaded Twik one month ago. I promoted my website via social and got great results with their tool. I used the automations personalized product catalog and currency localization. Thank you for helping increase my store sales
Thank you Noomabamboo for your trust in twik, it is our pleasure to help your store grow.
We are always available if you need any further assistance or want to consult with us.
Love this app!
Since installing twik a month ago, we've seen amazing results!
Twik came up with a great solution that helped us optimize our store.
In any case, I feel like twik's team is there to help me.
Thank you guys.
Highly recommended!
Your feedback is greatly appreciated. We are delighted to hear that it is meeting your needs and surpassing your expectations. We strive to ensure customer satisfaction and your support is valued. Thank you for choosing twik. If you have any questions or need further assistance, please don't hesitate to contact us.
Love this app! The best customer service. Thank you, Michael. He actually did a Google meeting with me to help fix my issue. I think the issue was on my part. However, they are fixing it and I want to thank you so much for your time.
Thank you, Nikki!
We appreciate your trust in twik, and it is our pleasure to help your store grow.
Please always feel free to reach out with any questions or concerns.
I can't recommend Twik enough! Since using their platform, we've seen a significant profit and key metrics uplift. Their personalized support is top-notch, always there to help us succeed. Excited about what the future holds with Twik by our side.
Thanks for the 5-star review! We're glad to hear that Twik has already had such a positive impact on your business, and our goal is to ensure you continue to see results. If you need anything, please don't hesitate to reach out.
JUST NOT WORKS . THAT PEOPLE CHARGE ME 7 MONTHS THAT RUBISH SERVICE WHEN I M CONTACT COSTUMER SERVICE BEAFORE END THE FIRST MONTH TO STOP THAT SERVICE ON MY STORE . THAT PEOPLE CHARGE 6 MONTHS EXTRA AND I M JUST NOTICE NOW . POOOR REALLY POOR . I M WANT MY MONEY BACK
Client satisfaction is our top priority. Unfortunately, your message has never reached us. Please accept our sincere apologies.
You have received a full refund for your payments.
For further assistance, our team experts will contact you directly.
Besides personalizing the shopping experience on my site, your dashboard allows me to monitor the store and customers. Excellent product! Simple and easy to use! Happy I found it.
Dear Rosartstudio, thank you for your kind feedback!
We are very happy to see the impact that twik had on your store and strive to boost your bottom-line revenue even more!
Shall you require further assistance or would like to consult us, our team is always available.
Great results so far. Twik boosts our AOV and conv rate. Also, their support is pretty amazing. We're looking forward to more results!
Thank you for sharing your experience with twik! We're delighted to hear that it's been effective in boosting your average order value and conversion rate. It's great to know that our support team has been able to assist you as well. We're looking forward to continued success and more results for your business. Thanks for choosing twik!
I had some trouble with Twik initially, but they went above and beyond to fix the problem and even provide me with some extra tips! Highly recommend!
Thank you for the positive review! We're glad that we could help you and appreciate your recommendation. We are always here to assist you and we are excited about the opportunity to continue working together and supporting the growth of your business.