Two Fifteen ‑ Print On Demand

Tried some samples (mug, money box, passport cover) also tried the support.
Support after more than a week, no reply yet, nothing... I guess only calling as per other reviews and this is unacceptable.
Mug - print quality horrible, fade, half of the print is ok, half faded and half not sharp. Design is not aligned in the mug and also the mockup shows the design close to the handle which is wrong, it end up very far from it.
Money Box - exactly same issues as the mug (apart from the handle). Poor quality printing, some parts faded, some parts not sharp at all...
Passport cover - weird feeling of the product, many different material on it, and again printing quality not good.

Main issues is PRINTING QUALITY + NO SUPPORT.

If you are thinking to add POD to your store, recommended to order them to check, however I doubt it would be good, as my 3 samples were not nice after open the package and see it, so probably your customer will have the same experience which will lead to headaches - you will hear from your customer about the quality and design issues > then you will try to contact the company without success > you and your customer will ended up frustrated.
POD companies apparently have the power to make 2 customers frustrated at the same time - you and your customer.

Stay away! Two Fifteen is keeping our refunds, and we had to write a group e-mail today CCing Shopify begging for them. We need a total of 3 refunds. Two Fifteen has over a month told us they would give us refunds for items "lost by the Royal Mail" to UK customers. Were the items sent at all? Maybe. Maybe not. Maybe? Either way, Two Fifteen double charged my credit card for our e-shop one day and never refunded that. They need to refund us for two "lost in the mail" items sold to Etsy customers. We had plans to use these folks for years for Etsy and Shopify and now have to hope for refunds and redo our full Shopify/Etsy stores with a new drop shipper. We had plans to gift things from Two Fifteen out to people who could help spread the word for us and I already sent one item to a very influential Hollywood person who was going to share with everyone at work how he loved the item to help our indie store. In turn, we were also going to share these with some big time awards nominees/winners who know we need $ as newer names in the film industry. You don't earn big $ until you win an Oscar and we're f-ing poor for now until we make it big. One guy was going to help us down the road if he liked items, negotiate licensing deals for us to have cool characters on our coasters etc. Well, guess what? Two Fifteen would rather lose us as customers because for the meantime we must not be bringing in enough sales than stick with us and wait it out, possibly license BIG TIME MOVIE CHARACTERS. We offered to PAY MONEY WE DO NOT HAVE BUT CAN CHARGE ON A CREDIT CARD to fix their system for tracked shipping outside the UK and they refuse to let us pay to update their system. We have so many people harassing us on Etsy about calling us crooks until their items arrive in the USA because they presume we aren't sending them, and we are. We are also dealing with customers who may not be sent items at all. And we are having $ stolen by Two Fifteen, not refunded to us. Two Fifteen is well aware we had long term goals of working with filmmakers/brands on licensing their characters. To do this, it takes time and effort. Instead, they choose to ditch us and treat us like garbage. It is disgusting. We hope our refunds come through and we will switch to a new USA factory. Good riddance. So sad! :(

Nobody reply !! do you run a business or scam?
almost 2 months gone i still haven received my order.
the worst company i have ever seen.
is this some kind of a joke?
I can believe the way your company is doing business.
After so many complaints still no tracking no received.

Poor print quality and took nearly 2 weeks to send order out. The t-shirt arrived with the label torn off and ink splattered all round the label. No customer will wait this long or accept this quality. Such a shame as the product range and integration is very appealing. Waste of time and money and I will now have to find an alternative.

I have been using twofifteen since April 2021 and reading through the feedback they have got prior to this it seems they have got their act together and are delivering quality products in a timely manner. The customer service I have received has been fantastic and any teething problems that I have had from my side have been talked through with Tom to get resolved. My advice would be to order samples of the products and make sure you are happy with them before offering them in your store, and make sure all your print files are correct by using their templates! Your attention to detail will save you time and money and twofifteen can do what they do best. The shopify app is easy to use with regards to integration - just watch your product titles as everything is dragged into shopify as it is in the product description. On the whole pleased with twofifteen and I look forward to working with them going forward.

Grate App Easy to use A great customer service

I tried I really did, despite all the negative feedback riddled on every online platform about Two Fifteen – Trustpilot, Facebook, Instagram, Shopify etc.

I gave them the benefit of the doubt as sometimes reviews need to be taken with a pinch of salt. So I took considerable time integrating Two Fifteen into our store and calibrating our products and even spent £100 on samples.

However, since I really wish I hadn't and took the reviews as face value. As every touchpoint I've had so far with Two Fifteen has been a negative experience, their customer service is highly unprofessional and extremely unhelpful.

In fact, their response to one of our queries was 'I don't need to answer' and that they don't know why they bother to answer as customers don't understand and it makes things worse...

What a great way to belittle and push away potential business partners!

I feel we're being fed the same excuses as all the other reviews regarding very slow arrival/production of items. and I can't take this risk in tarnishing our own business reputation.

They seem in trouble on companies house too, which just puts up even more alarms to me. My 2 cents – they're going out of business and just still trying to make a bit of money on the way down.

It's a shame these guys are so shoddy, as there's certainly a market for a decent on-demand print service in the UK.

Nearly impossible to figure out how to integrate. Not intuitive in any way
I could not find button to export my item to shopify

I have been looking at this website for ages, and hoped it would get to shopify. I can't be more happy. As I was looking for a UK low cost easy app brilliant. Thank you

I tried asking vital questions on shipping times and processing within the UK and have had no-one get back to me. Customer service seems non existent. I also can't believe there are only white mugs and white phone wallets on this app and the product photos are really basic. There is only 1 mockup / view for each and very little information on the product descriptions.