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This app should be taken off of the Shopify app store for deceptive and false advertising. They will associate any sale that happens after they text the customer even if no link to cart or discount was sent. The texts that are sent to these abandoned checkouts are not human sounding and do not actually address what the customer asks most of the time. Nowhere under the plan information does it say that they charge a $5 monthly fee for carrier usage, to which support told me it is just not advertised... Also telling a customer that they are unaware of SMS marketing costs, and then proceeding to shame me for being on Shopify advanced plan and complaining about the charge is laughable. My Shopify plan is irrelevant from what I pay to this app, and should never have been thrown at me like that. Just because merchants are not noticing your hidden charges does not make it right...
I'm sorry to hear about the challenges you've faced with our SMS app. We take your feedback seriously and want to address your concerns. We want to clarify that our intention is not to deceive or falsely advertise. All information regarding pricing can be found on our listing, website, app charges accepted, TOS, and help center.
Our app attributes sales to texts only when they are directly linked to a customer's purchase journey. Each sale must either come from the customer using the link sent in the message, the discount provided, or purchase after reading the message within 7 days. Keep in mind that each abandoned checkout/cart has a unique CARTID, which is tied to our message. If a customer finishes buying the same CARTID we sent a text for within our attribution window, it is a TxtCart sale.
While we understand your frustration with the automated texts, we continually work on refining our messaging to improve customer interactions through human agents and ever-improving AI.
Regarding the carrier usage fee, we apologize for any misunderstanding. We strive for transparency and will review how this information is communicated in our plans. As for mentioning your Shopify plan, it was not our intention to dismiss your concerns. We appreciate your business and value your feedback to ensure a better experience for all merchants. Thank you for bringing these matters to our attention.
- Kyle
Co-founder @TxtCart
Great app - super easy to leave yoyur text messaging software on autopilot and our ROIs are crazy! - WH
Thanks for choosing TxtCart Will! We look forward to continuing to service your store and providing top-notch support
- Kyle from TxtCart
I recommend TxtCart for doing SMS marketing. The app is not hard to use and provide data to let one see what works and what is not working to improve the ROI between store and customer. TxtCart was also helpful in assisting me in any issue I was having and answered my concerns back in a timely manner. It has also help recovered abandoned carts and checkouts in which customers returned to complete orders. Definitely worth using!
Thanks for taking the time to highlight our ROI and cart recovery features! We're glad to hear you appreciate the 24/7 support our team provides! Keep crushing it.
- TxtCart Support
The app refer by friend and it's very good and Best sms marketing and customer support. Best service
Thx kindly for the support! Glad to hear word of mouth is driving more folks to explore SMS Marketing!
- TxtCart Team
My friend referred me to this sms app and I’m very excited to make use of their campaigns and conversational cart product!
Great to hear word of mouth! We appreciate your business.
-TxtCart Team
Very effective, help connect our food business with customers and offer a line of communication and offers discounts.
Wonderful to hear about your continued success with our platform! Let's get you set up with campaigns to maximize your ROI!
- TxtCart Customer Success
Amazing app, the fact that it makes your customer feel like they are chatting with a real human is HUGE. It has recovered me a lot of abandoned checkouts + their support is exceptional. Thank you Kyle for helping me set it up all!
Thanks for your kind words! We love being a part of Hypuff’s success!
- Kyle from TxtCart
Great customer service and rapid responses! the app itself is straight forward and easy to understand. highly recommend!
Appreciate the awesome feedback! Look forward to continuing to service your store with stellar SMS marketing and support.
- Kyle from TxtCart
Great sms app for recovering lost sales and providing quick customer support to customers. Very happy with the team and app as a whole.
Thank you for the review and we appreciate your business!
- TxtCart Team
Best SMS App on the appstore. Very easy to use & is automated. Customer Support responds all hours of the day and fast!
Hi there,
Thank you very much for the kind words, we look forward to working with your brand and driving actionable results via SMS for the long term!
- TxtCart customer success