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They tax 20% of all your sales - whether they got the sale or not.
Intentionally aggressive attribution tactics- the team at TxtCart is trying to skim a % of all your sales. They will message each of your customers and regardless of whether the customer orders through their discount code or not, they will charge you a 20% commission depending on your plan.
After bringing to their attention that they are charging commissions on orders they did not get this was their response " please read our terms and conditions as well as attribution policy. You signed up for the platform agreed to our billing and we fulfilled our service. Your margins are not our responsibility. Usage charges are non refundable."
they tried to justify their aggressive attribution by claiming that "discount codes are not the only way sales are attributed. anyone who "clicks on their link and views the product" is considered their customer and they will charge the full commission if that customer places an order within 7 days of clicking, regardless if they used the discount code provided by TxtCart.
If you don't want to share a tax of 20% of sales with TxtSMS than i suggest you stay away.
To top it off their support team was supper rude saying " hope you learn how to read better" when trying to explain their aggressive tactics. Who wants to deal with a flawed system and terrible support?
Hi Team :)
We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.
It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked.
We would like to confirm that we did provide a great deal of value to this merchant, resulting in over $12,300+ in sales recovered by our app. This led to a 17x ROI with the platform, and no issues were ever raised to our team during the duration of install. If there are issues, you can swiftly resolve this matter. We encourage you to contact our dedicated support team at support@txtcartapp.com. They are ready to assist you and ensure your experience with TxtCart is seamless.
Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :)
TxtCart Team
great service
Thank you so much for taking a chance on us, and we are very pleased you value the customer service so highly. We also have lots of resources for you!
Take a look right here: https://www.help.txtcartapp.com/en/
If you have any direct questions you can always jump and chat with our product support.
- TxtCart Team
Had an issue getting setup, and their support team took care of everything super quickly. Very friendly and helpful. Excited to see how much revenue lift the live agents/ai can generate for our small business with SMS. I've tried other sms platforms and TxtCart is by far the best one I have used thus far.
Super glad to hear we were able to quickly resolve any issues you had and get started on immediate revenue lift via the conversational SMS flows.
- Rachel from TxtCart
TxtCart:SMS Marketing & AI very easy to set up in your store. They provide step by step instruction, notes and walk through help tutorials for each page. They provide Clear insight to how the implementation & functions of how the application works as well as what is necessary to create an overall positive costumer, end user, Application service. Thus far. TxTCART Customer service has been great and I look forward to working with TXTCart in the coming days to see what Kind of data an revenue will be generated. SO Far Very happy. with the experience. Thank you
Awesome to hear about your success and input to TxtCart, we value it greatly.
- Sara from TxtCart
This was a feature that I was not using as often as I thought I would and due to that I decided to cancel my membership. There was a bit of confusion in the process yet once I as able to get Kyle on line the process turned super easy after that. He listen to my concern and solve it within less than 10 minutes and supplied a credit for once I'm ready to return. Much Appreciated !
Very appreciative of the kind words, and glad to have you back with us.
- Kyle from TxtCart
As a new business owner just starting out on Shopify, SMS cart recovery is a no-brainer, zero risk with unlimited upside. The free version of TxtCart provides the perfect solution. As my business grows I can't wait to implement SMS and MMS campaigns to drive more sales.
We appreciate this feedback and review and look forward to growing with you and your business!
- Sara @ TxtCart
Made me more sales, it's great! Roohul from the support team is awesome and helpful.
Thanks so much for the testimony! Glad to hear your experience with both the app generating you sales and our support team has been great :)
- Roohul @ TxtCart
The customer support here is unmatched!
We really do appreciate the kind words, makes providing great support to merchants like you every day SO worth it. Keep up the great work on your brand.
- Rachel from TxtCart
Excelente atención e interfaz intuitiva. Fácil de configurar
Appreciate the testiment to our ease of use/setup and customer support! look forward to working together to scale your SMS program!
- TxtCart Team
Very easy to use. The best part is when you have question, there are kind staff ready to help you out
Awesome to hear, glad you are loving the experience thus far!
- TxtCart Team