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Great customer support, they have assisted me right away and was able resolved my issues instantly. I would recommend this app to anyone trying to set up SMS marketing
So glad our team jumped on your issue right away. Thank you for recommending us! <3
Very responsive and very knowledgeable representative.
Thank you! We're glad our team could make a great first impression. We're always here when you need us!
Great app, simple onboarding, reliable support!
Thanks for your feedback! We're happy to help!
Lol they're very fast to defend themselves so you're denying not sending the wrong support email to my customers? I have proof for that and the chat transcript. How long are you guys gonna lie and get away with it. And you have charged an additional $150+ in bogus charges which is again with proof so how are you gonna deny it? This definitely needs to go on X and Linkedin
Original review: "They're beta testing their app with us customers. Sometimes it sends phantom emails to customers(and I've to point it out and they say their apologies like it's just another day) and infact I was double-charged for the campaign and now they're saying it's a technical issue just like every other time. From my experience stay away from these guys better stick to Mailchimp or Klaviyo atleast they don't try to screw small businesses like this. "
We appreciate your feedback and sincerely apologize for the frustration you've experienced.
I'd also like to address some of these concerns:
Regarding the charge, we've already issued a refund and, as our support team mentioned, the issue that caused it is currently being investigated and will be fixed soon.
We're definitely not a beta app. We've been servicing thousands of merchants like yourself for over 6 years (as a matter of fact, our 4.0 version will go live in January 2026).
Our app doesn't send "phantom emails". We're an SMS-first app, and all messages sent by our flows are logged. They can be seen and reviewed from your Conversations tab, and you can also interact with those customers via our Inbox feature.
Once again, we're really sorry that you experienced an issue. If you need additional assistance, please do not hesitate to contact our 24/7 support team.
excited to grow my revenue with this app
Thank you! You're in the right place. We look forward to helping you hit those numbers!
amazing love these guys
We appreciate you! <3
AMAZING Customer Service
Loved the all caps!
We're happy to help! :)
Good app, the automation is good!
Thank you! Good automations mean more time for everything else! :D
didn't tried it yet but looks like a big opportunity especially with the ai they use .
Thank you! We think so too and we can't wait for you to experience it firsthand. You're in for a good one!
I just started using txtcart so far so good ive gotten some sales with them and now im waiting to see how I do with Black Friday. I love that it does the interactive conversation with my customers for me
We're thrilled to hear you've already seen some sales and that the AI-driven conversations are working well for you!
Thank you for the great feedback!
