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I'm new to e-commerce and the people at txtcart are friendly, patient, knowledgeable, and helpful! I look forward to working with them long term
Awesome testimony, thanks so much for the kind words! Happy holidays!
- TxtCart Team
Fantastic customer support so far, Rachel helped me setup everything with ease!
Looking forward to results now!
So glad you valued the customer support and we are so excited to generate you additional revenue thru conversational SMS marketing and checkout recovery :))
- TxtCart Team
Customer support are very good and professional. Amazing app! LOVE THIS APP!!
We greatly appreciate the positive review and testimony to our support and app success.
- Rachel from TxtCart
So far so good , I just installed and I need to do some more settings , I’m excited about using this program , I believe this is the answer to my prayers
We’re very excited to begin working with you to power your brands SMS and cart recovery
15% of the lost sale if you get it back - Plus monthly subscription - Plus extra charge for AU phone number. ummmm whats left for us? NOTHING!
Clever concept. But very over priced.
Replying to your reply:
The app didnt give any other options other than saying 15% will be taken on a successful sale. You only Just emailed me with a claim i made a malicious claim. Totally ludicrous. Your prices are not clearly upfront otherwise we would not of installed it. Your aggressive manner in handling this in your email speaks for itself. Look at everyone else saying the same thing on 1 stars! Lower your rate to say 5% and then you won't get this type of review. Bye bye
Hi Team :)
We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing.
It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made several attempts to reach you to address your concerns/issues with TxtCart. However, it seems that our messages have been overlooked.
We would like to confirm that we do have multiple different plans priced at different levels to service merchants of different sizes. These plans rev share scale down as you upgrade. If 15% doesn't allow for profit due to your margins, then perhaps one of our plans offering 5% does? In any event, we offer a 14-day risk FREE trial to see how the conversational SMS platform powered by TxtCart can serve you. To swiftly resolve this matter, we encourage you to contact our dedicated support team at support@txtcartapp.com. They are ready to assist you and ensure your experience with TxtCart is seamless.
Thank you for your understanding, and we look forward to helping you get the most out of our app in the future, should you return :)
TxtCart Team
Customer service is great, and very helpful with the onboarding process. I was specifically helped by Sara and Rachel.
Very happy to hear you're happy with our CX and appreciate the super fast and easy onboarding!
- TxtCart Team
Sara was incredibly helpful, responding promptly and resolving the issue swiftly. I would highly recommend her to other customers
Thanks so much for the kind words about our SMS platform.
- Sara from TxtCart
Sara is very helpful when it comes to customer service, great help, very quick to answer.
I appreciate the kind words regarding the support! Thank you very much.
- Sara @ TxtCart
Excellent app to recover lossing sales.
Amazing to hear how effective TxtCart SMS has been at recovering your abandoned checkouts via conversational text messaging!!
- TxtCart Team
Great APP and great customer support.
I had an issue with billing which Sara resolved in few minutes.
Thanks so much for the endorsement much appreciated!
- Sara from TxtCart