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Great app and great customer service. We've tried several search and filter apps but this is the one. We've installed it on all our shops.
Your app was good, but with the support you provide, it is no more the case! sent an email to Hazel from your team wit hno response! Not even an automatic reply! Also, I feel there is a lack of communication within your team. It is also not a good practice to showcase emails sent to you to the public! Your app and service is far below average. I would like to honestly share my experience with this app. I strongly advise you, as a customer, to install another app! The support is a disaster! I duplicated the theme and installed it, then I had a problem with some weird links in the header. I asked support, but tey are not responsive and pretend it is not coming from the app! Now that I completely deleted it, my store is back to normal. They are not transparent with their clients as they do not show you the number of products per plan. It is really bad that shopify does not support reviews with pictures! I just deinstalled the app! For the first plan (1899 USD/month), you pay for 30000 products, which is too expensive! also, for 18,99 USD you pay for 500 products which is rediculous. Other apps provide more with a cheaper price! My advice: Do not install this app! I spent exactly 7 minutes to write this review, although I have plenty of tasks to finalize. I hope the 7 minutes spent will save time to others businesses.
UPDATE: We do not have any member with Hazel name. We received only one email from you requesting to use color pickers and no mention about links. Plz double check? I guess another app had the issue with your site. It's sad and unfair that we received 1* caused by another app's issues
Hello,
I'm sorry to hear that. I want to make sure that we are on the same page. Here is what we received from your reply from our warmly welcome email:
"Hello Nancy,
Your app is good, but I would like to fix the problems that came from
automatic setup in mobile and desktop view. Please have a look at this:
https://da*****.com/collections/all
I would like to have a color picker instead of checkboxes please.
Thank you in advance for your valuable support."
I did not see you mention about the weird links in your email. And our agent replied to your messages within 1-2 mins. Could you double check? If we had a chance to check your theme, we can fix that at no cost even if we do not cause that.
Our app is more expensive than other apps as it has many advanced features and it's premium. To handle large stores 300k items we need to put them on bare-mental clusters to ensure performance and the cost for that infrastructure and IT staffs to manage that is not cheap. I feel bad to have the 1* just for the price :(
Look forward to hearing from you.
Resolved, good customer support. There was a small CSS issue, the solved it in a few minutes. Thank you!
Onboarding our app shows a form to suggest merchants duplicate theme and install the widget on a copy. This allows you to test all of our advanced features without affecting your live store.
Great App and great support for installation, they were quick to respond and customise to our theme. App looked great on our site. I would have given 5 stars until i got to the price - the app store page was not clear on pricing, just said "based on number of products" but did not say how many. I discovered that although I only had 1000 products because we are on Plus it was US$69 per month. Even with a discount it was too expensive for a new startup shop. I think there should be bit more clarity up front. But as far as the app and support goes it was great while it lasted.
Really impressed with the app! I never even knew Search bars would have analytics! The level of control you have with the app in regards to design and the information you receive is impressive and with a super small price tag compared to other apps that offer far less! Great product, super easy to sue interface with step-by-step instructions—Highly recommend!
It breaks your theme and your customizations. You should first have a backup and try it before implementing to your store. They seem nice, try to help, I appreciate that. But it does not work properly. I hope it does on your store.
After installing this app, my collection pages are incredibly slow. After uninstalling the application to fix the issue, their filters remain, which is slowing down my website.
Thank you for your feedback. I can confirm that the response time from the server to our test location in the US is pretty fast. We can move your store data to our EU DC so you can connect to it faster. Our app has the theme revert function. In case you dont know, we have sent the theme request to your email so our dev can help you quickly.
Messed up my whole website. photos don't show up. what a mess. I uninstalled and it won't go away now.
Thank you for your feedback. Your theme is the legacy Simple theme v3.0. We found the issue and can help you fix it quickly. Please accept our theme request so our dev can help you handle the issue.
I was looking forward to using this app on the website - until it wouldn't load any of my pages once it was installed. Even after uninstalling the app my theme was broken.
The issue was caused by breaking changes that Shopify had just released around 1-2h ago. As soon as we discovered the problem, we quickly fixed it. Unfortunately, you were installing the app right after these breaking changes were made. It would be great if you could give us another try.
Thank you so much for the 5-star rating. We strive for excellence in providing the best product and service, and your feedback reassures us that we're on the right track.