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Can't reach anyone, I wish I could add the paypay icon, but there has been no reply, I tried to adjust the position, still no one replied
Thank you for the feedback. Inside of the app we have a chat that you can use to connect with our team. We apologize about the delay during your initial outreach, but please try to connect with us once more via chat and we will be happy to help.
Badges keep showing up in my featured collection on random products. Would be a good app if this didnt happen
Hi there, that happens due to automated placement and because there's a product form inside that page.
To solve it, badges will need to be manually placed as described in the following guide:
https://support.apphub.com/en/articles/6265388-how-to-add-trust-badges-to-your-store
Our team will be happy to do it for you.
Please message us through our live chat or to support@conversionbear.com
Really disappointed as this app looked promising. The trust badges loaded at the bottom of the page rather than under the cart button which I had checked as the option. It also slowed my page load time down considerably and the trust badges would load in groups rather than simultaneously. Appreciated the quick reach out from support and have upgraded review on that but have gone with another app that worked perfectly from the get go as I required. Thanks anyway.
Hey, thanks for sharing your feedback.
As I'm a merchant myself - I know how frustrating things can get! I'd like to address the two concerns you raised.
Wrong theme placement >
Our apps are built to work in 1 click. After seeing my mom struggling with setting up her online business, I set ease of use as my top concern.
Thing is - there are over 1000 possible Shopify themes. We are actively mapping and adding themes as we go, but sometimes the auto placement just gets it wrong. In that case - we have a manual app addition option.
You can do it yourself in 5 minutes (as shown in the step-by-step video we provide) or we can do it for you (we've successfully helped over 100 stores with different themes).
Loading times >
There are 2 ways to make apps work on Shopify - injecting app code into the theme files or loading through an iFrame. Each option has it's downsides.
The main downside when injecting app code is that it could mess up merchants liquid files causing a potential damage to the store. But, it would make it badges load together with the page. Since more elements (images) are added - It will still increase loading times.
I know some other apps may take the risk of messing up theme files. For us - it's too big of a risk.
We decided to take the other option and load the app via an iFrame - that means our app loads after the entire page is loaded. Same loading time increase, different experience. That keeps us on the safe side - avoiding possible harm to theme files. All badges we use are super light (SVGs only) and together with our minimized app code it makes badges load as fast as possible.
Sometimes, things just don't go as expected but I think I deserve a chance to help you fix the issue you had. I'm sure our app can meet your expectations.
As you're an entrepreneur yourself, I hope this resonates.
Best,
Lynda.