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I started using this app in 2018, it seemed to work good at the time and my up sales were selling but then in 2019 after running several adds with no sales or even add to carts from my up sales I checked into it further and the app has not been working for quite some time. I uninstalled the app and now still being charged for the app service. Not happy...I removed the app and do not wish to use any more, it was not working prior to the last 2 add campaigns, the products used were available, it used to work at checkout last year, I made no changes, I tested it several times and after still not working I uninstalled. I am not going to reinstall to have it checked again. I just do not want to be charged any more for an app that is not working.
Thanks for the feedback. Did you try to contact us previously for us to have a look at the issue? There might be many reasons, like maybe the upsold products were out of stock, that's one of many possible causes. If you still want us to have a look, please accept our login request.
About the app charge, it happened because our app's billing cycle is different than your Shopify subscription billing cycle, meaning the app makes a charge and then a few days (or weeks) later, you pay your Shopify subscription and you're charged the app fees at the same time. We can process a refund if you wish to, up to the last 30 days (that's what Shopify's App Credits API allows us to do). Otherwise, you can open a refund request via Shopify Billing.
Far too slow on the product search - they do tell me they are working on that. I will try again later as it looked very promising.
UPDATE
They improved the product search a lot the day after I posted what's above. Pretty impressed by the attentiveness. Great app!
This app was great because it allowed to bundle products and have the offer pop up on the products I specified AND in the cart. It converted fairly well. Then it just stopped working. I contacted support and didn't hear back. So when it worked, it was great.
App didn't work, tried everything. Seemed like it would of been a really cool app, but did not properly work. Too bad.
Hi, did you try reaching our support? I would like to know what you tried to achieve, and what didn't work. We'll fix issues if they are issues. Let us know, I've search through all our tickets and emails by didn't see anything coming from your store.
steer clear. app suddenly destroy the appearance of my landing page making it impossible for customers to browse properly.
setting up of upsell is also cumbersome. you can get better ones for the same price you paid. have removed it after using for ~1mth.
Just Awful for an expensive app they have the worst customer support that is how they incur billing people! DO NOT DOWNLOAD
Hi, I'm sorry about your bad experience with our app. I remember answering your question via email, let me know if you got the reply and/or if it was clear enough. About the monthly charged, we processed the refund with the help of Shopify.
Paid for custom install to ensure it achieved what we were looking for. Paid the fee - developer despite repeated promises and emails never installed and never refunded the fee we paid.
Hi, really sorry about that. The email we have for your store in Shopify is your support email I think, I tried contacting you a few times and got an automatic reply saying the typical "Your ticket has been created...". In my last email, I explained how to get a refund. Let me know if you got this message.
Tried using pop-up Upsell. Worked great on desktop computer but on mobile phone, pop-up box covered the product on screen before the product was reviewed. Wanted pup-up box in check-out screen only. App could not do check-out pop-up only.
Could have more upsell/downsell features... and an after sale upsell/downsell feature would be nice..
It has got me a lot of additional upsell sales though, so I like it.
I have since moved on to a more flexible app, but I have a lifetime license for ultimate upsell so I'm sure ill be using it more in the future.
The app does not work. The upsells are not showing up and a javascript error is seen in chrome console.
Error parsing a meta element's content: ';' is not a valid key-value pair separator. Please use ',' instead.