Xeon ‑ Order Notifier , 44件のレビュー
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All the emails are going in SPAM for staff rules, Tried to contact them 4-5 times, no response. I have ..... (1 Star) ---------------------------------->Edit 2: Now they are responding, Changing it to 3 stars, though the problem is not resolved yet. Edit: They implemented the changes finally. Thanks for the help
Thank you for the review. We are always there to help and we try our best to find solutions of merchants needs.
Great app with a lot of potential for automating basic tasks along with order delay notifications which is a must.
I used this app to help me update customers. I am a dropshipper and some orders take longer to fulfill so the app helps me keep customers updated BEFORE they contact me questioning "where's my order?"
I get anxiety when customers contact us asking about their order that's taking long or doesn't have a tracking number yet. This has helped ease my anxieties about the whole process.
Customer support is very responsive. They will usually get back to you within less than 24 hours.
Thanks for using the app and taking time to provide a great review. :)
This app is exactly what we needed to make sure our customers and staff are clear on order lead times. It's worth every penny!
Update:
Requested a new feature to include itemized links with notifications.
They responded & implemented in less than 10 minutes.
These guys and this app are brilliant.
Great App. AMAZING Customer Support!
The most impressive response time I've ever seen in the App Store. ON WEEKENDS even!!
Response time: On average ( including weekends ) 10 minutes.
App does exactly what it says - notifies via email of unfulfilled orders which I have set to 2 days.
Clean email notification displaying all unfulfilled orders over the course of a 2 day period which can be adjusted to your preference.
This app was in response to an email request I sent about their other app. Not only did they respond quickly to my suggestion but built this app from that email.
Blown away!
https://laurenmoshi.com
This is such a great app and just what I was looking for! The service was fantastic I was on a video call tutorial within minutes as I struggle with technology a bit. Couldn't recommend more!
Thanks for the great review. We are glad you found the app useful for your business and tutorials can be arranged any time if you need any help. :)
This app is super simple to use and give us control of order which is over the expected delivery date. Very helpful support with short respons time.
This app does what it says. Needed to update a large number of customers about their delivery status. Worked like a charm.
Online support was good too.
Thanks for the great review. We are glad support was helpful to you.
Does what it is supposed to, easy interface and responsive support team. Happy with the app, recommend to any OPs/ecomm manager.
Thanks for the excellent review!
110% recommend! Best app I have downloaded. It takes off all the pressure of having to emails if their orders is going to be late. The support you get from this app is literally the best you could ask for. I have over paid apps already and nothing compares to the service that I have received from this support team.
Thank you very much for your amazing review! We are proud at our customer support. :)