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Mike's handling of our Flightpath perfectly combined patience, understanding and product knowledge. This provided us with great confidence whilst transitioning from our previous software, to the far superior Unleashed product. He is great Ambassador for the Unleashed company and ensured we had a perfect introductory experience.
I feel like I have had one of the worst experiences to date. So far, I haven't been able to get any help unless it is done on their timeline, and they do not seem very urgent about it as a customer.
Will decide if to cancel on continue using this
Hi there. We appreciate your feedback and are sorry to hear that you had a poor experience.
We pride ourselves on finding solutions for our customers, and note you were able to restore your integration with the assistance of our Success Team within a few days. As Unleashed isn’t the best fit for your business, we understand you have found an alternative.
If there is anything further we can assist with, please don’t hesitate to get in touch.
We recently signed up to Unleashed after feeling let down by our previous Inventory Management Software. The Flightpath was excellently executed by Mike, who guided us through the process, as well as offering feedback on the information we'd uploaded into the system.
I've set up a few similar pieces of software over the past 10 years, for various businesses, but I can honestly say that none of them have offered the level of support that Mike has, nor had the knowledge Mike has shared with us!
The software also works better, and has more advanced features than anything I've used previously. The ability to add part of a stock unit to BOMs is astounding, the margin per line is incredibly useful.
We're incredibly grateful for how easy Mike has made the implementation process, and we've found ourselves feeling a bit sad that we don't need any further calls with him!!
Unleashed integrates pretty well with Shopify managing the the inventory of our products on Shopify. It is easy to pull reports on Unleashed as well for costing. Due to our nature of business we have lots of BOM which Unleashed handles easily. The biggest annoyance I have is that Unleashed cannot push inventory for multiple warehouse to its corresponding warehouse on Shopify. Their advice is to create multiple Shopify accounts. Hope that Unleashed could fix this sooner rather than later.
Unleashed has made managing our inventory 10X easier. Super easy-to-use interface, saves us hours when processing orders and replenishing stock, and the customer support team was amazing. The Unleashed University videos are also great for understanding all the different features of the software.