Upcart—Cart Drawer Cart Upsell
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Great apps with excellent features. Very user-friendly and effective in increasing conversions and AOV. Special shoutout to the customer support team: fast, friendly, and solution-oriented.
This Shopify cart drawer app has been an absolute game-changer for our store. The customer service is amazing—always responsive, helpful, and available whenever needed. Mark is a true problem solver and has been incredibly supportive whenever we needed assistance.
The interface is clean, intuitive, and very easy to use. We’ve seen a noticeable boost in conversion rates since installing it, and the upsell features work really well without feeling pushy.
Overall, it’s one of the best apps we’ve used on Shopify. Highly recommended!
An absolute game-changer plus a noticeable conversion boost, what more could we ask for! Mark loves a good problem to solve, so he'll be thrilled to read this. Thanks for sticking with us for two years!
I started out chatting with a robot (AI) which was of no help at all. In fact, I would just get rid of it and direct immediately to a human. Then once I requested a human being, DOM came onboard was able to solve our issue quickly and decisively. Humans are way better than machines so please spend more on people and less on technology. Way overhyped.
Thank you so much for this review! 🙏
We're really glad to hear that Dom was able to jump in and resolve things for you quickly and decisively we'll definitely make sure he sees this feedback! 😊
We always appreciate hearing how we can improve the support experience, and your input means a lot. If you ever need anything, we're just a message away! 🚀
The app has been a mess to my store, I am really frustrated, it duplicates the free gifts so I lost a lot of money, I contacted customer service multiple times and they are great but they didn´t fix the problem,
Very Glitchy, Combined discounts don't work well here, yet tehy do on other apps. Also their tiered rewards don't honor their exclusions so I lost a good amount on orders that had low margin items that pushed the order to a high rewards threshold. Customer service did give me a refund for a month to help offset some of that cost. That is why 3 stars instead of 2. If you only have basic upsell needs this works, anything more than that I would go elsewhere.
Thank you for the detailed and fair feedback. You're right that the way exclusions interact between triggered and tiered rewards isn't where it should be, and that gap is on our active roadmap. We genuinely appreciate the patience and the technical specificity, it helps us push the right fixes up the priority list. Whenever you're ready to revisit, our team (and I) are happy to dig back in.
- Mark, Customer Support
Die App ist sehr einfach aufzusetzen. Der Support durch einen KI bot ist der beste, den ich bisher in einer App erlebt habe. Man kommt immer sehr schnell zu einer Lösung.
Der einzige Minuspunkt ist die Upsell sektion. Die ist sehr dürftig und nicht ansprechend zu designen.
Thank you so much for your honest feedback! 🙏
We're really happy to hear you found the setup process straightforward and that our support experience impressed you! We take your feedback about the upsell section very seriously. We continuously work to improve the design and customization options, and your input helps us do that. 😊
If you have specific requests, feel free to reach out! ⭐
Hailey was great to work with. She helped me add trust badges, and the implementation was smooth and exactly what I was looking for. It’s a small change, but one that will definitely improve conversion on my store.
She was responsive, knowledgeable, and easy to communicate with throughout the process. I’d definitely recommend her if you’re looking for someone who can handle custom Shopify tweaks efficiently.
Trust badges done right can really move the needle on conversion, and we're glad Hailey could nail the implementation for you. Thanks for the thoughtful review and for recommending her!
Upcart is one of the most necessary apps for my store. If you know how to use it correctly, it will greatly increase your store's conversion rate. Another important detail is their support; the team really knows what they're doing and are very quick to respond. Special mention to Jam, who helped me solve a very difficult problem quickly and politely.
I had an issue where my product titles were getting cut off in the cart drawer. The AI assistant tried to help, but when it didn't work for my specific theme, Jose stepped in. He directly accessed my store backend and fixed the CSS issue immediately! The customer service is incredibly fast, kind, and professional. Thank you, Jose, for the excellent support! Highly recommend this app.
Clear, friendly, thoughtful, that's exactly the experience Jose strives for with every chat. So glad everything is running smoothly now. Thanks for the strong recommendation!
Amazing support, thanks Michelle!
