UpCart—Cart Drawer Cart Upsell
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales.
Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers.
Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop.
However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!
Hi there Simple Germany!
I'm really sorry to hear about your poor experience with our pricing! If you have feedback on how we can word the pricing better to reduce confusion, please let us know and we'll do everything in our power to ensure it's clearer in the future.
With that in mind, allow me to explain why UpCart's pricing is structured this way. UpCart isn't just an upselling app, and this is why we don't charge on a per-upsell basis.
UpCart's main value is giving your customers a convenient, always accessible, and easy way to manage their cart while browsing your store. Normally they'd have to load a whole new page (.../cart) to do so, which adds friction to the transaction and may increase churn.
The best way to judge UpCart's impact is by looking at the number of orders generated, since every order interacts with UpCart and gets value from it.
I completely understand the frustration around the pricing, I recommend continuing the conversation with our support team (clicking "I need more help" on the bot will redirect the conversation to our team) so we can help improve your experience with the app.
Thanks again for your honest review, and we hope to hear from you in the support inbox soon!
- The UpCart Team
Jacinda was incredibly helpful in resolving the Upcart app installation issue on my Shopify store. She was prompt, knowledgeable, and made the entire process smooth and hassle-free. I truly appreciate her expertise and excellent support. Highly recommend her for any Shopify assistance!
Jacinda will be so happy to hear how helpful, prompt, knowledgeable, and made your experience as smooth as possible with us ❤️ We look forward to continuing to work with you and please let us know if we can assist with anything else! 😀
Excellent support!
Michelle immediatly fixed my problem, very happy with the service!
Great support team, and also the app works perfectly for my business. I recommend it!
app doesn't 100% synchronize with my store but still, you won't find better app for cart upsells so I fully recommend, try it out on your store. Also big thank you to Jacinda from the support team. She helped me with my problems and was very patient! Great support
Patti helped me with different things I could not change myself, great patience and dedicated her time to help me with everything I needed. TY
Has a few bugs and a sneaky usage fee but overall a great app with amazing customer support
Good help from the support team
Works well and definitely boosted conversions/AOV. Customer service is superb and very fast.
Would love to have a HTML section for "Above Upsell" to title the upsell.