Upcart—Cart Drawer Cart Upsell
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This Shopify cart drawer app has been an absolute game-changer for our store. The customer service is amazing—always responsive, helpful, and available whenever needed. Mark is a true problem solver and has been incredibly supportive whenever we needed assistance.
The interface is clean, intuitive, and very easy to use. We’ve seen a noticeable boost in conversion rates since installing it, and the upsell features work really well without feeling pushy.
Overall, it’s one of the best apps we’ve used on Shopify. Highly recommended!
I started out chatting with a robot (AI) which was of no help at all. In fact, I would just get rid of it and direct immediately to a human. Then once I requested a human being, DOM came onboard was able to solve our issue quickly and decisively. Humans are way better than machines so please spend more on people and less on technology. Way overhyped.
Thank you so much for this review! 🙏
We're really glad to hear that Dom was able to jump in and resolve things for you quickly and decisively we'll definitely make sure he sees this feedback! 😊
We always appreciate hearing how we can improve the support experience, and your input means a lot. If you ever need anything, we're just a message away! 🚀
Very Glitchy, Combined discounts don't work well here, yet tehy do on other apps. Also their tiered rewards don't honor their exclusions so I lost a good amount on orders that had low margin items that pushed the order to a high rewards threshold. Customer service did give me a refund for a month to help offset some of that cost. That is why 3 stars instead of 2. If you only have basic upsell needs this works, anything more than that I would go elsewhere.
Thank you for the detailed and fair feedback. You're right that the way exclusions interact between triggered and tiered rewards isn't where it should be, and that gap is on our active roadmap. We genuinely appreciate the patience and the technical specificity, it helps us push the right fixes up the priority list. Whenever you're ready to revisit, our team (and I) are happy to dig back in.
- Mark, Customer Support
Die App ist sehr einfach aufzusetzen. Der Support durch einen KI bot ist der beste, den ich bisher in einer App erlebt habe. Man kommt immer sehr schnell zu einer Lösung.
Der einzige Minuspunkt ist die Upsell sektion. Die ist sehr dürftig und nicht ansprechend zu designen.
Thank you so much for your honest feedback! 🙏
We're really happy to hear you found the setup process straightforward and that our support experience impressed you! We take your feedback about the upsell section very seriously. We continuously work to improve the design and customization options, and your input helps us do that. 😊
If you have specific requests, feel free to reach out! ⭐
Hailey was great to work with. She helped me add trust badges, and the implementation was smooth and exactly what I was looking for. It’s a small change, but one that will definitely improve conversion on my store.
She was responsive, knowledgeable, and easy to communicate with throughout the process. I’d definitely recommend her if you’re looking for someone who can handle custom Shopify tweaks efficiently.
I had an issue where my product titles were getting cut off in the cart drawer. The AI assistant tried to help, but when it didn't work for my specific theme, Jose stepped in. He directly accessed my store backend and fixed the CSS issue immediately! The customer service is incredibly fast, kind, and professional. Thank you, Jose, for the excellent support! Highly recommend this app.
EDITED. We had an issue with the app on this specific store (we own several stores with UpCart and are generally happy with it) and uninstalled it, out of frustration, rather than contacting the Rokt team.
They did reach out to us and offered to help fix our issue for issue. After some digging, they discovered we had some remnant code from an uninstalled app that was interfering with UpCart (and our site's performance), offered a detailed diagnostic so we could optimize our store. Shout-out to Brandon and his team - they rock!
Thank you so much for the kind words and for trusting Upcart across multiple stores. That means a lot to us! 🙏
We’re really glad we were able to track down the conflicting code and help improve your store’s performance. If you ever run into anything else or want to optimize further, we’re always here to help! 🚀
atentendentes super rapidos a responder , simpaticos e profissionais aconselho a contactar sempre que necessario
Sehr gute App. Sehr einfach einzustellen, mit sehr vielen Möglichkeiten.
Great app, has everything you need, and easy to use and set up. I had some issues and questions, their support team was exceptional in solving it, Jose helped me quickly and explained me what to do if I'll need to change anything. 5/5!