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I’ve used the worst app ever. The customer service never responds to my messages. The overall experience is terrible, and the app’s logic is completely chaotic.
cobran importes que no corresponden con la TARIFA (PLAN).
PLAN DE 29$ = A 50€ (Y CADA MES ES DIFERENTE)
Esta gente de serio no tiene NADA, cobran importes que no corresponden con la TARIFA (PLAN)
Lo siento, encima que sois caros esto ya es abuso.
Charges are handled 100% by Shopify, it is IMPOSSIBLE for app developers to charge for anything not previously agreed upon by the merchant.
To Marcos; we already replied to your email, the charges where from two SEPARATE months, sometimes Shopify combines the charges from two months into one (based on your payment cycle).
FULL REFUND has been issued! Please update your review.
Instead of fixing their mistakes, they just dismiss you: Great, the app store is a free market, our app does not seem to be a great fit for you.
You can find the best app that meets your needs.
Merchant was sending disrespectful emails. We told them very nicely that the app is not a great fit.
Well worth receiving a 1-star review!!
We used this app for several months, including the last BFCM. We faced several challenges. Some orders came in with no uploaded file (even though this could be attributed to another app as we tested). Customers were getting a file type not allowed message (we enabled all file types), or customers seeing an endless spinning wheel when trying to upload (connectivity issues?). While Michael did his best to help, we left a 1-star review regardless. We were unhappy with the app's performance and all the extra work it caused. That was our subjective experience as a paid customer with two stores using this app. Until here, it would just be a merchant with a negative experience. Imagine our surprise when we received an email threatening us with cutting all store access to the app mid-BFCM if we did not take down the 1-star review by night. We were FORCED to remove the review to avoid sales disruption in our best-selling product in the middle of the most important sales campaign of the year. We reported this to the Shopify Partner department for investigation; email captures included. We have been in business for over four years, and NEVER we were never threatened before based on a review. We switched apps as soon as BFCM was over. Unbelievable. Sometimes, you'll get a negative review even if you do your best. It happens to everyone. You don't reach out to the customer threatening him with actions to have it removed!
Hi Fran, sad to see that you again decided post the review (As you mentioned you posted it more than once). We were in contact over countless emails, you left a 1-star review in the middle of us checking your store, in our opinion, this was not justified. The issues you were seeing are highly likely from an incompatibility with another app or your theme.
I wish you all the best with your store.
