Recensies (82)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 95% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
27 juni 2024

If you are an IOSS-registered business, this app is currently unworkable, useless and you should avoid it. The software mis-declares commercial invoice details and values to customs/ups brokerage for international shipments (and this is meant to be an official app?) and then customs subsequently incorrectly charge our customers import tax and fees we have already paid via our IOSS intermediary!

This Issue with the data they are providing UPS has been highlighted to the developers of the app on multiple occasions, with clear evidence of issues, even specifically detailing where we can see why issues are happening, and yet no resolution nor constructive feedback has been provided to date. It is totally unacceptable.

If you are not IOSS registered or don't send any packages to the E.U then perhaps this issue won't affect you or your customers. But if you are like us, this app and the data it sends to UPS is completely useless and will cost you and lose you customers. This is a fact. We can provide the evidence of failure after failure. Overcharging after overcharging and no one could care less.

Avoid at all costs.

Eden Ashram
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
3 juni 2024

Super fast support response every time I've encountered an issue with the app. 100% recommend

Materia Rica
Spanje
8 maanden gebruiken de app
9 april 2024

Good app, supper fast support!

Adria Store
Duitsland
Meer dan een jaar gebruiken de app
30 mei 2024

Very happy with the help of the support team so far! They emailed with me back & forth to help me configure the Dashboard and connect it to my Shopify Store

luckygirlstudio.com
België
Ongeveer een maand gebruiken de app
Bewerkt 22 juni 2024

could not connect account

The Wellness Stop
Verenigde Staten
Ongeveer een maand gebruiken de app
United Parcel Service, Inc. (“UPS”) heeft geantwoord 22 mei 2024

Hello,

we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store.

We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions.

Please get back to us on upsplugins@ecommerce.help

We'd appreciate the collaboration!

7 mei 2024

The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.

Air Voel
Canada
Ongeveer 2 maanden gebruiken de app
15 april 2024

Quick response and Ruben Miller fixed the issue swiftly! Very grateful. Thank you!

Urban AIP
Verenigde Staten
5 maanden gebruiken de app
15 mei 2024

Excellent performance from support staff!

verum vinum
Duitsland
12 dagen gebruiken de app
18 april 2024

The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)

RARE PRINTS AND POSTERS
Verenigde Staten
Ongeveer een maand gebruiken de app
9 april 2024

TOP! So easy to work.

Pacifique Sud
Portugal
Ongeveer 2 maanden gebruiken de app