Recensies (109)
Verfijnen
-
Op beoordeling
Great support, helped me responsively with an account issue
Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.
Hello,
thank you for your message.
The app does not advertise that it supports Checkout Rates. The Dashboard requires you to use your own UPS Account Number. The app itself does not deal with rates at all, it loads your (discounted) rates with your UPS Account Number.
You can reach out to your UPS Account Manager to discuss the pricing. The app does not have any influence on this.
While buying labels via Shopify, you're using Shopifys discounted rates.
We're happy to answer all those inquiries in tickets when you upen them up with us by writing to upsplugins@ecommerce.help
Thank you!
fantastic support
First of all, they did a one on one meeting with me to get everything setup and working flawlessly. Secondly, it didn't cost anything nor did I need to upgrade my Shopify plan. I am using a basic legacy plan and it still works. You don't need Premium Shopify, you don't need a paid app. This works and all of my negotiated rates are in there. Amazing service by the App team developers here.
Super fast support response every time I've encountered an issue with the app. 100% recommend
Be aware that this app is NOT UPS or an official UPS app, despite its name.
I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost.
That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.
Hello,
thank you for your message.
You're always free to reach out to our Customer Support that is available 24/7 to request information before spending a lot of time and letting us know the requirements you have from the very first message. UPS is offering a lot of services and we're happy to add them based on merchant requests.
As I explained in the ticket you've opened up with us this App initially targeted the European market and we're slowly expanding the offerings to global UPS Services.
Furthermore I've also shared with you the information that we are an official UPS app since we're listed on ups.com https://www.ups.com/de/de/business-solutions/expand-your-online-business/ecommerce-plug-ins.page
The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.
The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)
Fast customer support. The app is simple but works great. We use it in orders that require to be divided into more than 1 box/label.
Its been really easy to install and operate. The customer service are very responsive. Very happy so far