Upsell & Cross Sell — Selleasy

Upsell & Cross Sell — Selleasy

Recensioni (2.093)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 97% delle recensioni ha 5 stelle
  • Il 2% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
13 dicembre 2024

Quickest customer service ever - I had a small issue that needed to be resolved, and I got an answer and solution in litererally less than 2 minutes from Suriyaa. Just brilliant. Goes to show they take their product and customer service seriously. Highly recommended.

Henry Archer Denmark
Danimarca
Quasi 2 anni di utilizzo dell’app
Logbase ha risposto 16 dicembre 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

30 ottobre 2024

Great app, their support is amazing. Love that they are available during my working hours too. Makes it alot easier

Think Goodness
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Logbase ha risposto 10 dicembre 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

Data modifica: 4 dicembre 2024

i had a small addon item wanted people to add to cart for 5$. Did the trial. Did 4 sales of the this 5$ item out of 20 click. This works decent for small value items that have smaller profit margins but you are charged by total number of store sales, Not by clicks or purchases on the actual add on item. I had 5 clicks and 4 sales which is good click through. I am hoping they will have pricing model that goes by click instead of total store sales. I have been informed they are working on this!

NearlyNewModels
Stati Uniti
2 mesi di utilizzo dell’app
Logbase ha risposto 28 novembre 2024

We regret the inconvenience caused. As explained in our previous email communication, we have already provided you with the app credit of $8.99, as Shopify has not yet sent us the actual subscription charge to provide a direct refund. Please reach out to Shopify if the app credit has not reached you yet, as it is under Shopify's control.

Regarding the offer widget issue, we would have preferred that you reach out to us directly so we could have consulted our tech team for a solution. If possible, please re-install the app, and we’ll be happy to assist you further.

Data modifica: 7 ottobre 2024

EDIT 07 Oct 2024: Updating my review below from 2 stars to 5 stars based on response from App Support received today (in 'quotes' below)... really appreciate the effort and accept your response as more than satisfactory. I will look to reinstall the App soon, and will take you up on the offer of support for customisation then.

[Quote] I would like to clarify that since the billing is under Shopify's control and we do not have a way to check if the app is enabled or disabled in a store, the app's charges will continue as long as the app is installed in the store. This is the nature of apps in the Shopify app store, and unfortunately, it is out of our control.

We completely understand your concern that you have not been using our app, and we are willing to process the refund. We are also more than willing to customize the app widgets for you to suit your needs, as we regularly do for our other customers when they reach out to us via live chat, Zoom call, or email.

The contact details are readily available on the app's help page and in the Shopify app store, as shown in the screenshots below. [Endquote]

Original review: Limited features, doesn't offer the flexibility needed. While I did get some increases to cart value, I had more abandoned carts where this app showed than without the app... the pop-up is too large and intrusive and not crystal clear what a user needs to do to continue with their purchase. Don't agree with the pricing plan, you're charged even when you have nothing deployed in the app, you start to get billed once you go over 50 orders in a month, just for having the app installed, even when no upsells, cross sells, etc have been activated. Lastly, I uninstalled the app but I am still being charged and there's no customer support email / link. If I am charged again next month while I don't even have the app installed, I will be seeking a full refund.

The Science Hut
Irlanda
2 mesi di utilizzo dell’app
Logbase ha risposto 14 ottobre 2024

Thank you for your kind feedback! We're glad that we were able to clarify and resolve the situation.

11 novembre 2024

Febin was very patient and answered all of my questions. His explanations was clear and concise. He got my frequently bought together working, my cart addons and the priority issue was fixed. On top of that he fixed the add to cart button to help my look uniform.

Happily Ever After Clean Reads
Stati Uniti
9 mesi di utilizzo dell’app
Logbase ha risposto 23 novembre 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

25 ottobre 2024

I've used this app across a few stores and its been great. User friendly, easy to set up, and Suriyaa from customer support have been super helpful. Highly recommended.

Oono
Australia
11 mesi di utilizzo dell’app
Logbase ha risposto 10 dicembre 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

4 dicembre 2024

Good functionality and great customer service, Trissha helped us out with an issue very quickly and very effectively. Highly recommend.

Natural Elements
Regno Unito
Oltre 2 anni di utilizzo dell’app
Logbase ha risposto 10 dicembre 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

3 dicembre 2024

Great app and really simple to use. Had a recent issue with some formatting of one of the widgets so reached out to the support team, Suriyaa was supert helpful and got the issue resolved in just a few minutes - great support.

Alfresco Chic
Regno Unito
8 mesi di utilizzo dell’app
Logbase ha risposto 10 dicembre 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

17 ottobre 2024

Great happy so easy to use and does the job. Customer service is stella they always reply right away and happily fix problems. Thank you.

Bay Bridal and Ball Gowns
Nuova Zelanda
Oltre un anno di utilizzo dell’app
Logbase ha risposto 21 ottobre 2024

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

3 dicembre 2024

The upselling app for Shopify has significantly increased my sales. The integration was easy and the features very useful. I especially appreciate Suriyaa for her quick and professional assistance. I recommend this app to all Shopify store owners!

Robin Hat
Spagna
4 mesi di utilizzo dell’app
Logbase ha risposto 10 dicembre 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.