Upsell & Cross Sell — Selleasy
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Ani with the support team did a fantastic job helping me get the product add-on's cards to work again after they suddenly stopped loading (after what appears to be an issue from another app interfering with this one's performance). In this case she quickly identified the problem within a couple of minutes and had them working again.
She also accepted feedback I gave about what function might be beneficial to pass on to the development team to have product add-on cards update according to the product variant selection from a single product page. I don't know if they'll be able to do it, but at the very least, it was nice to hear my suggestion would be passed along for consideration. Thank you, Ani!
*Update 02/03/24 -----
Janani was very kind, patient and attentive to me during the support call. I've made a request that may not be typical and sometimes those are not easy to address in a call, but Janani was understanding and willing to pass along my request to the dev team to create a drop down button to expand or hide the add-on's cards on the product pages so that customers can read the product description before being shown the list of options. (it is believed that as they are appearing before the product description, it is deterring sales because customers aren't seeing the description). I hope this can be done but in the meantime, I appreciate Janani's time and care during our call.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.
Amazing customer service. The zoom call was incredibly helpful, and I was able to customize the app for my necessities.
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
This app is great! Helps increase AOV and conversion when we run promotions. Super easy to set up, and their support always responds instantly with solutions when we have questions. Definitely recommend.
Veena talked me through exactly how to setup my 'frequently bought together' offers in a really friendly and very helpful way. Great support.
Thank you so much for taking the time to leave us a wonderful review. It means a lot to us. Please feel free to reach out to us if you have any further queries. We will be happy to help you.
Highly recommend this APP! Annie was extremely helpful and made the process seamless. Great service! Five stars!
Thank you so much for the wonderful review! we really appreciate you taking the time to share your feedback
Very good app with all features i need and very quick and helpfull support.
Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.
Kavishan helped me figure out what was going on with my theme editor. So, I thought the installation of this application caused my product images to disappear, thanks after talking to him and him inspecting everything I was able to see that it was a theme editing issue. So now I am contacting Shopify about this, thank you so much for your honest and speedy help.
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Strongly recommend the app! Great features and top notch customer service. Keep up the amazing work Selleasy.
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Incredible live support, quickly and kind.
Perfect app.
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Excellent app and excellent customer support. I had the support from Sidharth from the team and he's absolutely excellent with his work. Quick to understand and execute. Highly recommended. Excellent Team members. Cheers!
Thank you so much for your fantastic 5-star review! It means a lot to the whole team.