Upsell & Cross Sell — Selleasy

Upsell & Cross Sell — Selleasy

리뷰 (2,190)

전체 평점
4.9
평점 수준당 개수
  • 평점의 97%가 별 5개입니다
  • 평점의 2%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2024년 7월 9일

Beware that this app doesn't work for Iphone. Specifically, if you have different offers the first upsell pop up doesn't show up. The customer service doesn't care about your problem.. they said they were going to share this problem with their technician but nothing has been done and I haven't received a single e-mail from them.
The zoom call was completely a waste of time, the staff didn't know what to do.

BPG Radiocomunicazioni Srl
이탈리아
앱 사용 기간 5일
답글 Logbase개 2024년 7월 10일

We would like to clarify that we have already fixed the iPhone issue, and an email notification was sent on July 9. We have now sent you another email as well. We kindly request that you check your spam folders. The email has been sent from connect@logbase.io. We hope we can resolve this confusion, as the issue has been fixed and notified. Please feel free to reach out if you have any further queries.

2024년 5월 3일

I’m trying to install this app at my shop but it’s not working at all

AIRA BIKINI
오스트레일리아
앱 사용 기간 4일
답글 Logbase개 2024년 5월 4일

Upon our inspection of the storefront, we found that the app has not yet been enabled within the Theme's app embed. We have sent you a comprehensive email containing detailed instructions to resolve this. Hope we get to connect with you sooner.

2022년 9월 13일

application is not working properly. If we add 2 induvidial products without add on button, discount doesnot show up

mysavvytask
미국
앱 사용 기간 대략 1시간
답글 Logbase개 2022년 9월 13일

Hi, thank you for raising the issue. We will reach out to you on email and help resolve this. Sometimes discount might not work due to another app conflict or theme specific conflicts. Looking forward to connect and resolve this.
--
We tried emailing you multiple times, but unfortunately we couldn't connect back with you. As mentioned on the email, the problem has a solution. Hope we get a chance to serve you again sometime!

2023년 12월 28일

This people are a joke.
1) They don't tell you that you need to sign up to their free trial in order to use their free tier.
2) YOU will be automatically charged after 50 sales from all sales channels, including google, even none of your customers purchase anything from the upsell prompt.

This company is a joke.

Studio United
루마니아
앱 사용 기간 32분
답글 Logbase개 2023년 12월 30일

It's unfortunate to see that we received this 1 star review because you did not like our pricing model. It's sad that your did not even try the app, as you did not want to accept the app's tiered pricing in the first place.

1) Our tiered pricing is similar to many other apps on Shopify, the app does not abruptly stop working once you hit the tier, instead based on the usage the tier charges are applied. This is conveyed in the first step after our app installation and hence we don't hide anything.
2) We do transparently communicate that we consider order count across all channels (mentioned in app listing, and during app subscription). We have also displayed the explanation before the subscription step. To clarify again, our app running costs are proportional to the order volume, as we also have post purchase upsells, order status page upsells and also by default upsell apps have to listen to all orders for functionality.

Finally, we do not accept we are a joke. We are a serious and a responsible company. We serve 30,000+ Shopify stores across all our apps and put our heart and soul to make sure we run reliably and provide the best service. Our team works day and night in shifts for the ensuring the best service to Shopify merchants.

But we do understand you do not like our pricing model, and we totally respect your preference. However, our pricing model works for us and all our existing customers and obviously we cannot change it to suit everyone.

We think in the heat of the moment, you got frustrated and you left us this review. We can understand your situation. We still hope at some point of time in your e-com journey, we might serve with one of our apps to your satisfaction. If you ever realized that our pricing model is not uncommon or unfair, please do revisit this review. Still we think an app does not deserve the worst rating because of their pricing model (which is also a common one).

Still, thank you for trying our app and letting us know your thoughts.

Regards,
Abishek
Cofounder, Selleasy.

2023년 6월 21일

Absolute junk app, doenst work for the get go. Installed and then click the FREE trial button to run it for the first time, and this button does nothing. Please don't waste your time. Ive wasted already too much on this, there are plenty of other similar apps.

Cycling Kinetics
오스트레일리아
앱 사용 기간 16분
답글 Logbase개 2023년 6월 21일

We are sorry that you had an issue. We are checking what caused the issue and we will be back with a resolution soon.

Update (3hr since issue reported): We have identified the issue and the fix has been rolled out now.
Root cause of the issue was outside our app as a data format that Shopify sends changed overnight for a few stores. We have adjusted our app to handle this.

We request you to give us another chance. We have also emailed you regarding the same. Sorry again, and looking forward to serving you better.