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Sara from the support is amazing. Great app, bundle looks very nice. Free trial is perfect for little companys
We’re really grateful and appreciate you taking the time to share your rating with us.
We’re glad that you enjoyed our support also.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
Eine lächerliche App! Habe die App lediglich installiert und nie genutzt. Nun, nach 12 Monaten, erhalte Ich eine Abrechnung für die letzten 12 Monate über 200USD für eine nie genutzte App.
Sorry for the inconvenience caused. Our team has issued a refund of $171.91 USD.
While checking we were able to find that you have not made any revenue from our app.
We do guarantee a refund from our side in case our app didn't work out for you.
Hope you have received the refund. Do contact us if you need further assistance.
You can contact us via our in-app chat or at support@helixo.co
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Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Unser Team hat eine Rückerstattung von $ 171.91 USD ausgestellt.
Bei der Überprüfung konnten wir feststellen, dass Sie mit unserer App keine Einnahmen erzielt haben.
Wir garantieren eine Rückerstattung von unserer Seite, falls unsere App für Sie nicht funktioniert hat.
Ich hoffe, Sie haben die Rückerstattung erhalten. Kontaktieren Sie uns, wenn Sie weitere Hilfe benötigen.
Sie können uns über unseren In-App-Chat oder unter support@helixo.co
- Sreeshankar, Customer support Advocate.
We use this app to create custom Bundles and Upsells for different Products.
The support helped me multiple Times to set the App up and chance minor things to my liking!
I really can recommend the App
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and recommend our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
This App is everything I searched for. The support is more than great, Helped me with so much problems and solved everything. The design on the shop is so clean, and also the backend looks good, so you can find everything you want.
Thank you so much for finding great value in our app. We are always happy to help merchants like you
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Shaun was really helpful in solving my issue. Great experience, responded fast and with easy communication.
Thank you so much for your amazing feedback! 🌟
We’re really glad to hear that Shaun could help resolve your issue quickly and that you had a smooth experience with fast responses and clear communication.
Your appreciation means a lot to Shaun and our entire support team. We’re thrilled to know you’re enjoying the app!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
Très bon produit avec beaucoup d'options. L'équipe est très compétente et à l'écoute pour adapter la solution au type de boutique que vous avez. Nous sommes très content et nous recommandons vivement UFE Cross Sell & Upsell Bundle
Merci beaucoup pour votre magnifique retour 🌟
Nous sommes ravis d’apprendre que vous appréciez notre produit et toutes ses options. Votre reconnaissance envers notre équipe nous touche énormément — nous faisons toujours de notre mieux pour rester à l’écoute et adapter la solution aux besoins uniques de chaque boutique.
Votre satisfaction est notre plus grande récompense, et nous sommes honorés de votre recommandation. Merci de nous faire confiance, nous continuerons à vous accompagner avec plaisir.
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
The UFE bundle is very convenient to use. When I didn't know how to place it on the page, customer service Archana gave me very professional help and helped me solve the problem in time. I will continue to use it.
Thank you so much for your kind feedback!
We’re delighted to hear that you find the UFE bundle convenient and easy to use. I’m especially glad I could assist you in placing it correctly and resolving the issue in time. Your satisfaction means a lot to us!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Note that the TY pages from this no longer work and the supposed "update" has been in the works for some time now. As an existing customer, I wasn't even notified that the app would stop working. I had to go into my analytics to see that my highest-performing offer had ZERO IMPRESSIONS for the last 30 days. I messaged support and they just said, "the fix is coming soon". This has lost me money and the developers had plenty of time to update since Shopify announced changes to TY pages a long time ago. Terrible lack of communication from this company and now I need to invest even more time and money into implementing a new app into my store to replace this one. Save yourself the time and just don't even install it.
Summary: The Thank You Page update is currently in progress. While Shopify announced the changes earlier, our developers are carefully implementing and testing it to ensure everything works smoothly. Offers on other pages are already live and generating revenue, and we discussed a credit to help balance the impact and recommended to add more offers on other pages in the meantime. An in-app banner and email notification have been initiated regarding the temporary hold, and the update will be released soon.
Hi,
We sincerely apologize for the inconvenience caused by the Thank You Page issue and for how the communication around it was handled. We completely understand how upsetting it must have been to see your top-performing offer register zero impressions - this is not the experience we want our merchants to have.
We’re happy to discuss a fair adjustment on credit if the initially suggested one does not meet your expectations. While reviewing your account, we also noticed that your other offers (like product page and cart page widgets) have been showing impressions and generating revenue between June–August. That’s why we suggested continuing with those placements while the Thank You Page update is finalised.
We understand this doesn’t fully replace your top-performing offer, but it can help bridge the gap in the meantime.
Please rest assured that the Thank You Page offers are not being removed permanently. Our product team is actively working on the updated version, which will be released within the next 2–3 weeks. We’ve also added an in-app banner and sent email notifications regarding this temporary hold, though we regret if these did not reach you in time.
We are genuinely saddened to see your experience turn into this review, as you’ve been one of our valued long-time merchants. Please know that we’ll do everything we can to restore your trust, both by ensuring the credit adjustment is fair and by keeping you personally updated on the Thank You Page release progress.
Thank you again for sharing your honest feedback - it helps us improve and ensures we build stronger communication moving forward.
Kind regards,
Athira
Customer Support Lead, Helixo
Damn.. How could I have forgotten to leave a review!?
Truly, one of the best apps on this platform.
I checked our analytics, we started using the app 7 months ago and have earned an additional $5k in sales throughout that time, just from the upsells alone.
Everything works flawlessly and whenever there may be a bug, the support team is ON IT.
Smrithi deserves every raise possible, including the app developers themselves.
Wonderful app and team.
Thanks again guys!
Wow, thank you so much for such an amazing review! 🙌 We’re beyond happy to know that our app has helped you generate an additional $5k in sales through upsells—it’s truly rewarding to see the real impact on your store.
We’ll make sure to pass along your kind words to Smrithi and our development team, they’ll be thrilled to hear this! 💖 Your appreciation means the world to us and motivates us to keep improving every single day.
Thanks again for trusting us and being part of our journey. We look forward to supporting your growth even more!
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
If you are struggling with bundles, discount codes, shipping codes, and all of it working together seamlessly with excellent and fast customer support, then stop here and remain here. We used ALPHA upsell for years and it was great, but this was the upgrade we needed. HIGHLY recommend!
Wow — thank you so much for such a powerful and detailed review! 🙌 We’re thrilled to hear that you found exactly what you were looking for with us. It’s especially meaningful to know that after years with ALPHA Upsell, you see our app as the upgrade you needed; that’s incredibly validating for our entire team.
Your feedback assures us we’re on the right track. Our support team is always here to help, and it's amazing to know you felt that speed and care firsthand.
Thanks again for the strong recommendation, we're grateful to have you with us! 💙
In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
– Helixo Support Team
