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Auch nachdem deinstalliert wurde, wird trotzdem weiter abgebucht...
Hallo, ich kann bestätigen, dass Sie die App am 6. Dezember deinstalliert haben und die letzte Gebühr vom 12. November bis 12. Dezember am 25. November in Rechnung gestellt wurde.
Wir haben dies gründlich untersucht, und bisher wurden keine weiteren Abrechnungsaktivitäten erfasst. Für vollständige Klarheit könnten Sie bitte die Rechnungsdetails unserem Support-Team mitteilen? Wenn versehentlich zusätzliche Beträge berechnet wurden, verpflichten wir uns, umgehend eine Rückerstattung vorzunehmen.
Wir haben auch festgestellt, dass Sie unsere App deinstalliert haben, und es tut uns aufrichtig leid, wenn Unannehmlichkeiten entstanden sind. Ihre Zufriedenheit hat für uns oberste Priorität. Könnten Sie bitte die Gründe für die Deinstallation mitteilen? Ihr Feedback ist uns sehr wichtig und wird uns bei notwendigen Verbesserungen helfen. Wir freuen uns darauf, diese Angelegenheit zu Ihrer Zufriedenheit zu klären.
Bei weiteren Fragen können Sie uns gerne unter support@helixo.co oder über unseren In-App-Chat kontaktieren. Wir helfen Ihnen jederzeit gerne weiter.
Tinu, Customer Support Lead bei Helixo
Boosts our sales and excellent support
Thank you so much for your positive review! We're thrilled to hear that the UFE has helped boost your sales, and we greatly appreciate your support. Our team is always here to provide excellent customer support, and we look forward to continuing to assist you with any of your needs.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
ottimo servizio clienti veloce e super efficiente
Grazie mille per aver dedicato del tempo per condividere il tuo meraviglioso feedback con noi! Siamo assolutamente lieti di sapere che hai avuto un'ottima esperienza con il nostro team di assistenza clienti.
Il nostro team è impegnato a fornire il miglior servizio possibile a tutti i nostri clienti e le tue parole gentili sono davvero motivanti. La tua soddisfazione è la nostra massima priorità e siamo entusiasti di essere riusciti a soddisfare le tue aspettative.
In caso di ulteriori domande, contattaci all'indirizzo support@helixo.co o tramite la nostra chat in-app. Siamo sempre felici di aiutarti.
- Helixo Support Team
Customers take the discounted offer and remove the original triger product from cart, and you end up loosing money.
Customer support don't exist and they don't reply.
We apologize for any inconvenience you've experienced, and we appreciate your feedback.
Regarding the lack of response, please note that our support hours are from 8 am to 11 pm (IST). We do our best to respond promptly during those hours, and we're actively working on extending our support coverage.
Regarding the issue you mentioned, it appears that the problem occurred because the option 'Remove discount if trigger product is removed' was disabled It is designed to prevent situations like the one you described, and we recommend keeping it enabled to ensure the discounts are applied correctly.
We value your feedback, and we're continuously working to improve our app and support services.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu,
Customer Support Lead at Helixo
Great app which helps to increase my revenue and average order value. Very happy with it. The support team is also really helpful and prompt in responding.
Thank you for your positive feedback! We're delighted to hear that our app has been instrumental in boosting your revenue and average order value. We're committed to delivering top-notch service, and your kind words are highly motivating.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I really love it. Very useful app and helpful support
Thank you so much for your kind words! We're delighted to hear that you love our app and have found it to be very useful. Our team is always here to provide helpful support whenever you need it.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This app is seriously fabulous. The best I've seen for upsells! And the pricing could not be better.
This app is incredible. I can't believe how easy it is to use, to customise, and how readily the staff offer support, all for free. I HIGHLY recommend this.
Helping me a lot increase AOV. excellent customer support & much user friendly . would recommend it.
The best app to increase conversions and AOV out there!
Amazing support from Sarah who went the extra mile to solve my problems promptly with no complaints! This app has outdone other bundle apps out there and is the perfect solution for your up-sells/cross-sells.
Most apps charge a big subscription fee with limited features, but not this!
Highly recommended to literally every store out there!