Rezensionen (1.070)
Anpassen
-
Nach Bewertung
The prompt and accurate responses from support have always been helpful.
The design is simple and does not affect our store design, and the settings are simple.
Thank you so much for taking the time to share your experience with our app. We take pride in knowing our customers are happy with their store experience.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Athira, Customer Support Advocate.
Really helpful support and great app with easy css customization! Super responsive, really hope they get more support for growing their team!
Complete and interesting app for cross-selling and bundling. Easy to use, great for increasing the average cart. The support is fast and always ready to help and solve any problem ... Recommended!
Hi, there. Thank you so much for taking the time to provide us with your feedback.
I'm glad to hear that you've found the app useful thus far.
Please feel free to contact us if you need any further assistance,
Tinu, Customer Support Advocate
This app is very easy to use and the Support is extremly helpful and fast! I can only continue browsing this app!
Great and fast support from the team for any issues. A perfect app for your upsells with integration via Shopify. Recommended!
Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.
If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.
- Sarah, Customer Support Advocate
It looks like this app is having an outage. I can't get in touch with support. Customers have started to report they can no longer get to checkout. They are getting stuck on a never ending spinning wheel page which seems to be caused by this app. Very frustrating as we've seen a massive drop in conversion rate. Shopify support has now twice confirmed that all systems on their end are working properly. We have not had any other additions / apps that could cause this
The issue occurred due to a misconfiguration in the app settings, which we have resolved by changing the settings for you
Hi Julian,
We apologize for any inconvenience caused by our app and want to extend our sincerest apologies. After investigation, it was noticed that the "go-to cart" button function was set to "continue shopping", resulting in a functional conflict. To resolve this issue, our team has modified the button action to "go to cart", leading to the successful functioning of the popup button.
Typically, when a customer clicks on the "Go to cart" button, they are directed to the cart page. However, in this particular case, the button was set to "Continue shopping," causing a functionality conflict that prevented the customer from being redirected to the cart page.
We appreciate your understanding and patience as we worked to resolve this issue. Our priority is to provide the best possible experience for our customers, and your feedback helps us to improve our services.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This app is so easy to use and install - I never usually leave reviews, but the customer service is exceptional; the best I have experienced. They were able to help implement what I required right away. Highly highly recommend!
Thank you so much for the positive review! We love hearing from our customers – especially when our app is able to make a positive difference to them.
We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our goal is to support our customers, and I’m ecstatic that we were able to make it happen for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Advocate.
Better for users to create customized cross/up sell page and widgets. It's easy to use and very user friendly.
After trying several bundle up-sell apps i found the UFE app to be the by-far best option. The mass product-editing funnel option is great! Excellent service and support.
Hi, First of all, thank you for your time. We are always happy to help merchants like you.
Thank you so much for finding great value in our app. Your words really made my day.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
- Sarah, Customer Support Advocate.
Lot of bugs which destroy your customer journey. The upsell pop-up does not show every time and when you get lucky to see it, the upsell has added different product in the cart that your customers don't want.
Customer support should give me a follow up but nothing.
It sad because the UX is very good in the app, the only problem is that is does not work and nobody is here to answer you.
Hello Yohann Aube,
Thank you for sharing your feedback 🙏
I've personally reached out to you multiple times via mail, Facebook, Whatsapp, Instagram and other channels. I can see that every single message I've sent in WhatsApp has been seen but no response 😔
I would like to let you know that
1. We add our script via Shopify recommended Script Tag API (we won't inject to the theme), Shopify usually loads the app scripts in the store in the order of installed apps. So if you installed our app before other many apps then Shopify loads our script after loading all the scripts of other apps those installed before our app thus results in slow loading of our script and showing the popup.
If your store has many apps or apps that are adding heavy bundle scripts, then it slows down the store that results in the poor customer experience, also slows down the loading of external scripts like our app. So that leads to the slow loading of our script and popup.
2. We have an awesome instant support team working for merchants like you on our office hours (7 AM - 11 PM IST), but you haven't contacted us.
"nobody is here to answer you" -- Not Really, to be frank.
I am glad that, We've Sarah, the Super Women ⚡️, She's doing an incredible job even after her office hours in customer support who follow-ups and resolve every single issue immediately or within 24hrs.
You can see that many other merchants posted reviews about Sarah customer support Superpowers ✨ She usually works overtime every single day to meet the needs of merchants like you 🤗
But you haven't contacted us. Feel free to contact us via any channel at any time to resolve any issues you experienced.
We are doing our best to keep all our merchants more than happy when it comes to customer experience and app performance.
We are still happy to resolve every single issue you experienced. Sarah will be waiting for you to take her superpowers to resolve any issues you experienced.
Thank you again and I would like to personally apologize for the experience you had with the app.
Feel free to reach out to us.
Valsaraj | Founder
Upsell Funnel Engine